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Using your inbox effectively

The Inbox is your central hub for sending, receiving, and managing all communication with users on Fiverr. It brings together conversations from every stage of the Fiverr experience, including inquiries, Custom Offers, and order-related messages, so you can easily stay on top of your workflow.

How to access your Inbox?

You can easily access the Inbox from your Fiverr account:

  1. Click the envelope/message icon at the top-right of the page.
  2. To view all your messages, click See all in Inbox.

What you can see in a conversation

Within a conversation, the right side of the screen displays useful information about the user you're speaking with.

  • As a client, the following information is displayed about the freelancer:

    • Location
    • Seniority
    • Spoken languages and their level
    • Freelancer level
    • Response rate
    • Rating
    • Hourly rate availability: Learn more with Hourly orders for clients.
    • Order history

  • As a freelancer, the following information is displayed about the client:

    • Location
    • Seniority
    • Spoken languages and their level

    If you're subscribed to Seller Plus, you can also view:

    • Number of completed orders
    • Average rating given
    • Average order price
    • Order completion rate
    • Date of last order
    • Preferred service

    If you're just starting your journey on Fiverr, learn more with Seller Plus Kickstart: Start your freelance journey strong.

    If your freelancer level is 1 and up, learn more with Seller Plus Standard and Premium: Advanced tools for business growth.

Managing your conversations

You can take actions on conversations and individual messages directly from your Inbox.

Conversation actions

From the All messages list, you can take the following actions on any conversation:

  • Star/Unstar (star icon): Highlight specific users, conversations, or services.
  • Apply labels (tag icon): Organize your Inbox and highlight specific conversations. You can rename a label by clicking the Edit icon next to the label, or remove it by clicking the Delete icon.

Click the ellipsis (...) for more options:

  • Mark as read/Unread: Keep track of your conversations, and answer when convenient.
  • Archive: Declutter your Inbox but keep relevant conversations on hand.
  • Delete: Remove the conversation entirely. If you delete a conversation by mistake, you can always search for the user with the All messages filter.

Message actions

Hover over any message and click the ellipsis (...) to access the following actions:

  • Reply: Reply directly to a specific message or file.
  • Edit: Correct a recently sent message within 15 minutes of sending. All active participants will see the update in real time. Supported on web only.
  • Save message: Save important messages in a separate Saved tab, located next to the Messages tab. Delivery messages can't be saved.
  • Delete: Remove a recently sent message within 15 minutes of sending. All active participants will see the update in real time. Supported on web only.
  • Mark as spam: Flag the message as spam. Learn how to protect your account and stay safe with Avoiding spam and staying safe on Fiverr.
  • Report: Report the message to Fiverr. Learn more with Reporting content or behavior on Fiverr.

Message toolbar

At the bottom of the message area, a toolbar gives you quick access to the following options:

  • Attachment: Attach a file to your message. You can send files up to 1 GB in size.
  • Emoji: Add an emoji to your message.
  • Video call (camera): Start a Zoom-based video call. Only freelancers can initiate video calls. Some freelancers will also have the option to book a consultation. Learn more with Video calls (Zoom calls).
  • Add person: Add another participant to the conversation. Available for Team Account and Fiverr Pro users only.
  • Refer a freelancer: Recommend a freelancer you worked with before who best fits the client's needs. Learn more with Refer fellow freelancers for client projects.

Filtering your Inbox

Use the magnifying glass icon to search for a specific conversation, or go to All messages and activate a filter. You can also create your own labels when filtering conversations.

  • All conversations: View all your inbox conversations.
  • Unread: View unread conversations.
  • Starred: View conversations you've marked with the star icon.
  • Archived: View conversations you've stored in your history.
  • Spam: View conversations flagged as spam.
  • Custom offers: View conversations where you've received custom offers.
  • Requests: View conversations with your requested quotes from other freelancers.
  • Follow-up: View conversations you marked with the Follow-up label.

Inbox features

The Inbox includes several features to help you communicate more effectively.

  • When you receive a message in any language, there is an option to translate it into English right from your Inbox, eliminating language barriers and delays.
  • You can customize how the Enter key functions in your Inbox. Click the up arrow to choose between starting a new line or sending the message.
  • Before an order is placed, if a client is communicating with a freelancer, the system may detect a mismatch between the client's needs and what the freelancer is providing. The system will find a potential match on budget, availability, and time requirements that will be shared with the client.
  • The Personal Assistant helps clients communicate with the freelancer even when they're not online, and helps freelancers with communication before the client places an order. Learn more: AI Personal Assistant for clients | Personal Assistant for freelancers.

Freelancer tools

As a freelancer, you have access to additional tools directly from your Inbox.

  • Freelancers can set up an auto-reply, a message sent automatically to a client when they reach out for the first time. Quick responses are pre-written sentences that make follow-up communication much quicker.

    Learn more with Auto-replies & quick responses

  • Send a Custom Offer to a client to proactively offer your services in a customized way.

    Learn more with Custom offers.

Order-specific messages

If a message is attached to an order, it will have an icon you can hover over to see the corresponding order number. Click the order number to go directly to the order page. You can also access and respond to conversations directly from the orders page.

Where to find your order messages

  • All related messages remain available in the order chat.
  • All order-related communication now appears directly in your Inbox for a more streamlined workflow.

Searching past activity

You can search and see all your past activity on Fiverr, including orders, messages, and interactions with other users.

  1. Within your Inbox, click the search icon next to All messages and type the name of the user you would like to find.
  2. Click the search icon; all communication with that username will appear.
  3. Click any item in the results to view more information.

Messaging limits

To ensure a secure and positive experience, Fiverr sets limits on message activity to minimize excessive or unwanted communication and reduce spam.

  • If you reach your messaging limit, you'll receive a notification and will need to wait 60 minutes before sending messages to users who are not already in your contact list.
  • During this period, you can still message existing contacts, and other users can initiate conversations with you.
  • If you continue to exceed the limit, you will receive a warning notification informing you that further violations may result in an account suspension.
  • Continued violations will lead to a permanent suspension of your account for spamming.

File management

  • Attachments that haven't been accessed in two years are automatically archived. If you try to download an archived attachment, the download will initially fail, triggering a 12-hour restoration process. After this process is completed, you'll be able to download the attachment. If the file remains unavailable after 12 hours, contact Customer Support.
  • Attachments are automatically deleted three years after they are sent. Fiverr cannot retrieve these files as they are permanently removed from the system. Files that are part of a delivery message may also be deleted.
  • Users can send files up to 1 GB in size. If you need to send a larger file, upload it to a cloud service such as Google Drive and share the link with the user. Ensure the user you're sharing with has access to the file only.

Using the Inbox on the mobile app

Similar to the web or desktop experience, you'll find the same filtering and action options on the mobile app by tapping the filter icon at the top right of your main Inbox screen or by tapping the ellipsis (...) in the upper right corner within an individual conversation.

  1. From the main menu, tap the envelope icon for your Inbox.
  2. Tap any conversation from the list to open it. Once inside, you can see the user's status at the top of the screen (online or away).

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