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Set up your auto reply

It’s important to make sure that your buyers feel and know that you’ve acknowledged their requests and get a quick response from you—especially with first-time buyers.
With that said, we’re excited to introduce you to the auto reply feature for your Inbox messages.

Jump on this opportunity with your Inbox's automatic reply feature, and make sure that the first line of communication is taken care of when your first-time buyers message you.


About the auto reply feature

This feature allows you to set up a message in advance, that will automatically be sent to buyers as soon as they send you a message for the first time—meaning all new conversations.

So whether you want to give reassurance that you’ll be in touch soon, make sure you’re getting their project details in advance, or anything else that you might need to succeed, activate the auto reply feature to reply to first-time buyers automatically, and help keep the conversation going.


How it works

Buyers on Fiverr are more likely to place an order with sellers who respond quickly to their first message (no prior contact).
Utilize the auto reply option to help get more orders and new business, with just a few simple clicks.

To set up your own auto reply message:

  1. Go into any Inbox message and click the lightning bolt icon on the bottom left of the chat window.

  2. Turn the feature to “On” to activate it. Toggle the switch to “Off” to disable it.

  3. Type in the message that you would like to automatically send to buyers, or edit the current text you have if you’d like to edit your message.
    View our suggested templates     below for some inspiration.

  4. Click Save.

As soon as you activated this feature, your auto reply message will be automatically sent when a buyer messages you for the first time.

Important: The auto reply message does not substitute a direct reply message.
If you don't respond to the buyer within 24 hours from when they sent their message, your inbox response rate will be affected.

Remember to make sure to go back and manually answer your messages as soon as you’re available.
Don’t worry, it will be marked as Unread in your Inbox, so that you don’t miss the message.

 

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Template suggestions for auto reply messages

Here are some templates you can use for inspiration when you create your auto reply message.

Template 1

Hey {username},

Thanks for your message, I would love to help you out as soon as I’m available!

If you haven’t already, can you please send me a few more details about your project and company? You can provide references, a timeline, and anything else you think is important for me to know and better understand your vision.

If you’re still thinking about the details, I’m happy to advise and help decide which package will work best for your needs—or create a Custom Offer.

Cheers,
_insert your name/username_

Template 2

Hi {username},

Thanks for reaching out!
I’ve received your message, and I’ll get back to you soon. If there are any additional details you want to add, feel free to send me a message.

I look forward to chatting with you!

Template 3

Hey {username},
Thank you for reaching out!

I’ve received your message and will get back to you as soon as possible.

I have x years of experience in _insert field of expertise/service_. If you have general questions about my service or Gig, check out my reviews with files here _insert links to reviews with files_.

Feel free to add any other info that will help me understand your project’s requirements.

I look forward to working with you!

Template 4

Hey {username},
Thank you for reaching out!
I’ve received your message and will get back to you during these hours: _add your business hours here_.

If there are any additional details you want to add or any other questions that come up, feel free to send them my way.

Talk soon,
_insert your name/username_

 

Learn more with The art of auto replies

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