Ensuring timely acknowledgment of client inquiries is a key communication element, especially with first-time clients. We've introduced an auto-reply feature for Inbox messages to support this.
Jump on this opportunity with your Inbox's automatic reply feature, and make sure that the first line of communication is taken care of when your first-time clients message you.
About the auto reply feature
This feature allows you to set up a message in advance, that will automatically be sent to clients as soon as they send you a message for the first time—meaning all new conversations.
So whether you want to give reassurance that you’ll be in touch soon, make sure you’re getting their project details in advance, or anything else that you might need to succeed, activate the auto reply feature to reply to first-time clients automatically, and help keep the conversation going.
How it works
Clients on Fiverr are more likely to place an order with sellers who respond quickly to their first message (no prior contact).
Utilize the auto reply option to help get more orders and new business, with just a few simple clicks.
To set up your own auto reply message:
- Navigate to any inbox message and click the lightning bolt icon located at the bottom left of the chat window.
- Turn the feature to 'On' to activate it. Toggle the switch to 'Off' to disable it.
- Type the message you'd like to send automatically to clients, or edit the existing text if you wish to modify your message.
View our suggested templates below for some inspiration. - Click "Save."
Note: As soon as you activated this feature, your auto reply message will be automatically sent when a client messages you for the first time.
Auto reply messages do not substitute direct reply messages. Respond within 24 hours to maintain your inbox response rate. Unread messages will remain marked in your inbox to remind you to provide a manual response when available.
Template suggestions for auto reply messages
Here are some templates you can use for inspiration when you create your auto reply message:
- Hey {username},
Thanks for your message, I would love to help you out as soon as I’m available!
If you haven’t already, can you please send me a few more details about your project and company? You can provide references, a timeline, and anything else you think is important for me to know and better understand your vision.
If you’re still thinking about the details, I’m happy to advise and help decide which package will work best for your needs—or create a Custom Offer.
Cheers,
_insert your name/username_ - Hi {username},
Thanks for reaching out!
I’ve received your message, and I’ll get back to you soon. If there are any additional details you want to add, feel free to send me a message.
I look forward to chatting with you! - Hey {username},
Thank you for reaching out!
I’ve received your message and will get back to you as soon as possible.
I have x years of experience in _insert field of expertise/service_. If you have general questions about my service or Gig, check out my reviews with files here _insert links to reviews with files_.
Feel free to add any other info that will help me understand your project’s requirements.
I look forward to working with you! - Hey {username},
Thank you for reaching out!
I’ve received your message and will get back to you during these hours: _add your business hours here_.
If there are any additional details you want to add or any other questions that come up, feel free to send them my way.
Talk soon,
_insert your name/username_
Learn more with The art of auto replies.