Team Account

Introducing Team Account for freelancers on Fiverr, enabling multiple people from the same team to collaborate and communicate. Each team owner is also the admin for their team. They will have their own team admin dashboard and members of their team will have access to a team dashboard.

Payment

Team owners are charged on a monthly basis.

After the initial payment, the monthly subscription fee will be deducted from your available balance. If you don’t have sufficient funds, your selected payment method will be used. Freelancers can pay for features with future earnings.

*Agencies will automatically have access to a Team Account with 3 seats.

Downgrades & upgrades 

• More seats will be available for use immediately after upgrading.
• The downgrade will take place at the end of the current billing cycle. If you have more members than seats offered in the downgraded plan, the most recently added members will be automatically removed. To select different members, you must remove those members before downgrading.
   
  If you change your mind about downgrading your plan before the end of the billing cycle, you can cancel the downgrade by clicking "Cancel downgrade" in the alert on the 'Manage subscription' page.

Note: All upgrades and downgrades will be charged per billing cycle.

Cancellation

You can cancel your subscription at any time, prior to the next billing date, from your ‘Manage subscription’ page. The cancellation will be effective at the end of the current billing cycle.

To cancel a Team Account subscription for 10 seats or unlimited seats, team owners can downgrade to a plan with 3 seats. They will not be charged after the current billing cycle.

Invitation

The team owner can invite team members by going to the admin dashboard.

1. Click on “Invite members.”
2. Enter the member’s email address.
3. Click “Invite.”

Note: Members are only able to be part of 1 team.

Team member

You will receive an invitation to join a team via email. The invitation is only valid for 7 days. Team members can access and perform any actions related to client management, including orders and message history.

1. Enter a username and password.
2. Once you have entered your password, click “Create my account.”
3. Enter your name and role which is how you will appear to clients and team members.
4. Click “Join.”
   
   • If you already have an active Fiverr account when logged out, you will be redirected to the sign in.
   • If you already have an active Fiverr account when logged in, you will be redirected to join the team.

Team member dashboard

The dashboard contains the following information.

Communication

Clients will be able to see which team member they’re talking to via chat.

Authorizations and features

Authorizations

Switch between team and client accounts.✓✓

Features

• Only the admin will receive the benefits as well as the drawbacks (reviews, levels, success score, statistics etc.) from team order completion.
   
  As a general principle, the admin holds full responsibility for a Team Account as a whole. Responsibility for actions taken within a Team Account will be determined according to the nature of the violation. Fiverr reserves the right to assign responsibility based on the specific circumstances of each case, in line with its policies.
• If it’s an agency Team Account, the members aren’t vetted for agencies; only the admin is.
  Team Account admins must verify themselves as traders in accordance with the EU Digital Services Act, and will not have the option to declare they use Fiverr outside of their primary job or profession.
• The admin can’t transfer the admin rights to a member.

• • If the admin leaves, the entire team will be deactivated, and all members will lose access.

  • If the admin leaves, both ex-admin, and ex-members are able to enroll into new team accounts.

• • Admins and team members are only allowed to be part of one team account at a time. 

  • Admins can’t be team members on another team’s account.

FAQs

• The Team account feature allows freelancers to have multiple team members collaborate under one account, with distinct permissions and access levels.
  
• Owners can invite, remove, and assign team members from the team admin dashboard.
  
• Yes, as the owner, you can view the actions performed by team members, ensuring accountability and transparency within the team.
  
• The owner can invite team members via email through a dedicated invitation system. Team members must accept the invitation in order to join.
  
• If the invited team member is already a Fiverr user, they will be directed to another page after logging in to join a Team Account.
• Yes, invitations sent to team members are valid for 7 days. After 7 days, the invitation will expire, and a new invitation will need to be sent.
  
• Team members can manage and communicate with clients, and handle orders, but they do not have access to financial information or account settings, which are restricted to the team owner.
  
• The team dashboard is designed for team members, providing tools for managing clients and collaborating on orders, without access to sensitive financial or account settings.
  
• No, an admin or team member can only be part of one Team Account at a time.
  
• Team members receive notifications for new client activities, such as messages, orders, and other actions relevant to their role.
  
• Team members can communicate with clients through the team dashboard, with all actions recorded under their own identity. The system tracks messages, orders, and other client interactions.