Avoiding spam and staying safe on Fiverr

Maintaining a safe and trustworthy Fiverr community requires vigilance. This guide highlights potential cyberthreats and how to avoid them, helping you protect yourself and your account.

Spam: unwanted messages, phishing attempts, and malware

A general definition of “spam” is any type of unsolicited messaging activity, often sent to multiple recipients. On Fiverr, spam falls into three main categories:

• Unwanted offers or solicitations that aim to drive traffic to a Fiverr page or an external website.
  
  Example: Hey! Check out this amazing new service I'm offering on Fiverr! You won't find a better deal. Click this link to get started: [link].
• Deceptive attempts to steal personal data like credit card information, passwords, and other sensitive details.
  
  Examples: Messages that falsely claim to be from Fiverr but have small inconsistencies, like a misspelled name (e.g., Fivver, Feverr) or a suspicious domain (.ru, .so). These may also include links or QR codes.
• Malware, short for 'malicious software,' is designed to infiltrate your computer and gain unauthorized access.
  
  Examples: Messages with unfamiliar links or attachments, These could look like casual messages or be related to discounts, prizes, or special offers.

• Hello 👋

  I’m a recruiter from _____, I’m sorry I had to text you this way, I checked your profile and got to notice you will be perfect for our pending freelance job.

  Briefly, the Projects are different pages with same price of $25 per page, we hope to hire you!

  If you are interested kindly reach our manager on Telegram (@name). He will direct you on the Project.

  We hope to hear from you soon.

  Thank you 😊

• 
  
  
  

If you receive messages like the examples above, please report them.

How to report messages or mark them as spam

Spam messages won’t affect your response rate, as long as you report them as spam within 24 hours from when they were sent. Learn more with Response rate and response time FAQs.

Your account safety and data privacy are top priorities for us at Fiverr. Fiverr uses antivirus software that scans all files; however if you identify something suspicious, you can mark messages as spam or report them. These reports are reviewed by our Trust & Safety team. 

• 1. Open the conversation containing the suspicious message.
  2. Click the three dots (⋯) next to the message.
  3. Select Mark as Spam from the dropdown menu.
  4. A confirmation window will appear. Click Submit to confirm.
• 1. Open the conversation containing the message you wish to report.
  2. Click the three dots (⋯) next to the message.
  3. Select Report from the dropdown menu.
  4. Choose the reason for your report from the list provided.
  5. Click Next.
  6. You will have the option to block the user from interacting with you in the future. Select your preference.
  7. Click Submit to finalize the report.
  
  Learn how to report inappropriate content or behavior with How to report content or behavior on Fiverr.
• 1. Open the conversation containing the suspicious message.
  2. Press and hold the message within the conversation.
  3. Tap Report Spam from the options that appear.
• There are two methods for blocking a user on the mobile app.
  
  Method 1: from the inbox
  
  1. Go to your Inbox and locate the message from the user you wish to block.
  2. Press and hold the message.
  3. Tap Block from the menu that appears.
  
  Method 2: from the conversation 
  
  1. Open the conversation with the user you want to block.
  2. Click the three dots (⋯) in the upper right corner of the conversation.
  3. Select Block from the options in the dropdown menu.
• If you’d like to respond to the message after you’ve selected to block future interactions:
  
  1. Go to your inbox > All messages > Spam
  2. Open the message and click unblock to to send the user a message.

How to spot and avoid phishing attempts

Fiverr employees on Fiverr

Fiverr will never contact you via inbox, suggest to scan a QR code, ask you to verify your account using a credit card or request personal information. In order to help our community recognize Fiverr employee accounts, they will appear with our Fiverr logo and say “official Fiverr employee''

Other ways to protect yourself from phishing

• Be cautious when clicking a link or scanning a QR code, which redirects you to a different login page.
• Always check links before clicking by hovering your mouse over the link and looking at the URL which it redirects to (seen at the bottom of the browser).
• Only use your account details (password and security questions) on the Fiverr.com sign in modal or settings page.
• Report unsolicited messages (e.g., promotional, phishing, malware) by clicking “Report an Issue.”
• Avoid interacting with suspicious messages, such as:
  • Potentially harmful content (malware, phishing, etc.)
  • Messages promoting services, requesting donations, or free work.
  • Automated mass messages or irrelevant inquiries.
  • Requests for guidance on becoming a freelancer.
• The Fiverr site will always have an “https” prefix (or a lock icon) at the beginning of its website address (URL). 
  
  
• • • Please note that there is no ‘https’ or lock icon
      
      
      
      
      

Protect your computer from malware

• Keep your antivirus software up to date.
• Adjust your settings and firewall to prevent unauthorized installations and connections.
• Back up your files.
• Use strong, varying passwords for websites you access.
• Never click on suspicious links or open unsolicited files.
• Manually access Fiverr by opening a new window if you're unsure about a link.

While Fiverr takes the security of its community very seriously, neither Fiverr nor any person associated with Fiverr makes any warranty or representation with respect to third parties’ acts or omissions. If you have transferred funds and believe it was part of a scam, we strongly recommend contacting your payment provider immediately to cancel the transaction. Fiverr will not be responsible or liable for any unauthorized access, breach of firewalls or other hacking by third parties.

This article aims to increase awareness within our community. For more information on staying safe, please refer to our Community Standards and Communication: The Dos and Don'ts. For more tips on keeping your account safe or to report an issue, feel free to contact our Customer Support team.