We value every member of our community and aim to create a respectful, inclusive, and safe space for all.
If you encounter a Gig or behavior that violates Fiverr's Community Standards, we encourage you to report it. Users can report specific messages, Gigs, or video calls that may violate our community standards, but it's not possible to report a user as a whole.
Fiverr's reporting tools are intended for policy violations only and cannot be used for order disputes or dissatisfaction with services. For assistance with disputes or service concerns, please contact Customer Support.
How to report a Gig
- On the Gig page, click the ellipsis (…) in the upper right corner and select "Report this Gig."
- Choose a reason from the list and click "Next."
How to report a message
You can report messages via the Orders page or your Inbox.
- Open the message, click the ellipsis (…), and select "Report."
Note:If the ellipsis isn’t visible, it means we've already taken action against this user, and they are no longer able to conduct business on Fiverr.
- Select a reason from the dropdown and click "Next."
Note: If your concern isn’t listed, choose Other and provide details in the text box. - You’ll also have the option to block the user to prevent further interaction. Click Submit to confirm.
This option is only available in the inbox, not in the order chat.
How to report a video call
Once the call ends, you'll see the call duration and a link to the recording which is located in the order messages and inbox messages.
- Below the call details, click "Report the Incident" next to the flag icon.
- Select a reason from the multiple choice and then write further details in the text box.
Note: If your concern isn’t listed, choose other and provide details in the text box.
How to report a brief
- If you receive a brief that needs reporting, click the flag icon and select 'Report an issue.'
- Choose a reason from the list and click "Next."
What happens after you submit a report
When you report an item, Fiverr’s Trust and Safety team will review it to determine if it violates our policies.
- If no violation is found, no action will be taken.
- If a violation is confirmed, Fiverr will take appropriate action and notify the user privately.
Please do not flag a single violation multiple times.
Reporting and privacy
Reporting is completely confidential. The reported user will not know who submitted the report.
Fiverr’s team will thoroughly investigate each report, and you’ll receive a personal response regarding the outcome.
If you wish to appeal a decision, contact Customer Support using the Contact Us tab at the bottom of the page.
Misuse of reporting tools policy
We have a robust process for taking action against content and accounts on Fiverr that breach our policies. In cases of illegal content, or the determination that certain behavior by users misuse our reporting tools mechanism, we may also take one of the following actions:
Account Warning
We may issue a warning in cases where the user frequently submits reports in a way that violates this policy. Fiverr may resume processing your report at its own discretion.
Account Suspension
Accounts that we believe are linked to severe forms of misuse of Fiverr reporting tools may be disabled on a case-by-case basis.
Examples of severe violations include:
- Continued and repeated violation(s) despite prior warning(s).
- Operating multiple accounts for the purpose of violating this policy across different accounts.
- Using automation to submit large numbers of reports.
Learn more about How We Enforce Our Policies.