In order to maintain a safe, respectful, fair, and trustworthy marketplace, Fiverr is taking proactive steps to prevent any abusive practices that may undermine the integrity of our platform or the authenticity of our users.
Any activity aimed to deliberately manipulate the platform tools and features will lead to permanent suspension of user accounts involved in such behavior.
Account Integrity
Multiple Accounts
In order to buy and/or sell services on Fiverr you may have only one account. Creating multiple accounts on Fiverr can be misleading to other users and is considered a manipulation of our system. Any violation of this policy can lead to permanent suspension of the account(s) involved in this activity.
This policy applies to individual user accounts. The only exception is the ability to maintain both a seller account and an additional “seat” within the framework of one Team Account.
It is prohibited to open multiple accounts on Fiverr in order to (including but not limited to):
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Gain a competitive advantage
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Harass/mislead other users through messaging and/or ordering systems
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Engage in any fraudulent activity
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Abuse the Fiverr Referral program
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Bypass a restriction—or permanent suspension—of a previous account
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Violate Fiverr’s Terms of Service and/or our Community Standards in any other way and/or manipulate the system
Do not share your authentic credentials (personal email, payment information, phone number) that could be used to create multiple accounts on your behalf.
Fake Identity
We do not allow accounts to pose as another person or entity in a misleading manner.
It is prohibited to:
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Use a fake name, gender, photo, or any fictional or false biographical details in your user profile
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Present a fake document(s) if asked to verify your identity
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Use AI-generated imagery/video to create or verify an account on Fiverr, with the purpose of impersonating another person—or misrepresenting yourself
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Impersonate other people by creating or using an account that deliberately misrepresents your identity, with the intention to mislead or deceive others
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Use automated programs and tools to misrepresent your actual location
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Create a Fiverr profile with your personal information/credentials for anyone other than yourself
Do not share your authentic credentials (personal email, payment information, phone number) that could be used to create fake accounts on your behalf. Fiverr reserves the right to permanently suspend accounts which represent a fake identity.
Misrepresentation
Misrepresentation is defined as fraudulent, negligent, or innocent misstatements, or an incomplete statement of a material fact.
It is prohibited to:
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Write misleading content in your profile description, profession profile, skills section, professional background, and/or education
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Include a Fiverr freelancer badge, freelancer level, or any reference to a star-rating in your Gig images, freelancer intro video, profile picture, or any other Gig components
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Copy Gig descriptions, packages, and/or other content from another user’s Gig listing, their profile page or profession profile
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Raise the price of your Gig service in personal messages before or after purchase. Bait-and-switch marketing is not permitted
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Have someone else represent you in your Gig, or profession profile, without clearly stating who they are. Post content you do not have the right to use in a Gig description, user profile and/or profession profile
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Use 'Fiverr' in any part of your username or display name, or impersonate our employees with the intention to deceive and mislead users, or conduct other prohibited activities
Inauthentic Behavior
Spam
We define spam on Fiverr as a messaging activity that is unwanted, repeatedly occurring, and disruptive to the recipient’s experience. Spam can take many forms ranging from unwanted offers to commercially-motivated solicitations that aim to drive traffic or attention to websites, products, and services outside of Fiverr.
Do not:
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Abuse our communication tools to send unsolicited or deceptive messages
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Distribute malware, phishing, or other potentially harmful content through Fiverr communication tools
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Use any artificial tools and/or automated processes (through software, scripts, bots, or any other means) to send mass messages
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Contact Fiverr users with offers, questions, suggestions, or anything unrelated to their Gigs, requests, or orders
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Ask other users to guide you on how to start selling on Fiverr through Fiverr communication tools
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Send direct messages to promote your services or specific Gigs to clients
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Ask for donations or free work
Not only does this activity undermine the integrity of our platform, it also violates the privacy of our members and is potentially harmful. If you encounter spam, please report it.
Feedback Manipulation
Reviews provided by buyers are an essential part of Fiverr's rating system. They convey the quality of services provided by freelancer, their professional skills and experience, and overall clients satisfaction. Therefore, it is important that reviews be authentic and reliable messages to maintain a trusted and credible marketplace.
Do not:
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Manipulate the review system in any way to represent deceitful information about the freelancer and/or their service, either as a client or a freelancer
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Purposely provide deceitful, unsolicited feedback
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Purchase or sell a service with the sole intent to falsely increase ratings and/or levels
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Pressure a client to edit or remove feedback or a review from the platform
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Pressure a client to add a 5-star review or give more positive feedback than they are already willing to provide
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Withhold the delivery of service or any information required to complete the service with the intent to gain favorable reviews
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Pressure a freelancer to deliver free extras or make changes not included in the ordered service by threatening to leave negative feedback
Any attempt to manipulate reviews is prohibited and may result in a permanent suspension of all related accounts. This includes either direct or indirect manipulation of feedback by contributing false, misleading, or inauthentic content, placing orders determined to have been arranged or strategically placed to artificially boost freelancer ratings, or by abusing the platform by making purchases from multiple accounts.
Should you suspect feedback manipulation or any other violations of these policies, please report it.
Reporting Abuse
On Fiverr, we value each and every one of our community members and aim to maintain a respectful, inclusive, and safe environment for everyone. We encourage our community to use our reporting tools when encountering anything that is unacceptable.
However, we ask you not to misuse these tools in ways that result in unfounded complaints.
Do not:
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Abuse Fiverr reporting tools, complaints to Customer Support, and appeals processes by making groundless, targeted, litigious, or frivolous reports
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Send multiple reports on the same issue without allowing for a response from our Trust and Safety team
Fiverr reserves the right to withdraw multiple invalid reports and flag accounts involved in such activity.
Referral Abuse
With the Fiverr Referral program, you can earn rewards for yourself and your friends who sign up to Fiverr per your invitation. Referral program abuse might occur when a group of accounts created for the sole purpose of system manipulation, refers to each other to gain a referral bonus.
Do not:
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Create fake accounts in order to gain referral credit
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Attempt to manipulate or exploit the current referral program
Fiverr reserves the right to permanently suspend accounts which are involved in violation of Referral program rules.
Manipulation
Any improper behavior aiming to manipulate Fiverr platform tools and systems does not align with Fiverr values and harms the entire Fiverr community. To create a fair and respectable marketplace, we ask that you do not attempt to subvert our policies which have been put in place to protect platform and marketplace trust and quality.
This includes, but is not limited to:
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Excessive cancellations practice
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Using the delivery button to send an incomplete, partial, or empty delivery
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Sending multiple requests on the same issue without allowing for a response from our Customer Support team
Any attempts to access the platform through unauthorized methods, affect and manipulate the Fiverr ranking system, send artificial web traffic to Gigs, offer to sell/buy Fiverr accounts, scrape data from the platform, or undermine the security and integrity of our marketplace in any way are strictly prohibited.
Off-Platform Transactions
At Fiverr, we are committed to maintain a secure, transparent, and trustworthy community. To protect both clients and freelancers, all transactions must occur within the Fiverr platform. This allows us to provide comprehensive safeguards, including secure payments, dispute resolution, community guidelines, and fraud prevention.
Benefits of using Fiverr
Conducting business on Fiverr increases your visibility and credibility as a freelancer. By using Fiverr’s tools, you can build long-term relationships with repeat clients and secure larger, higher-value orders. To support seamless communication, Fiverr offers built-in tools like video calls, which help freelancers align with their clients’ needs and provide the best possible order experience.
Engaging outside of Fiverr increases the risk of:
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Fraud and scams: Off-platform transactions make it easier for bad actors to deceive clients or freelancers.
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Breaches of privacy: Personal and financial information shared outside of Fiverr lacks adequate protection.
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Limited recourse: If an issue arises (cancellations, disputes, etc.), Fiverr cannot intervene or protect users conducting business outside the platform.
By keeping your business activity on Fiverr, you are protected by our security measures and ensuring that your account and business transactions remain safe.
It is prohibited to:
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Offer or accept payments outside of Fiverr: All payments must be processed through Fiverr to ensure full protection.
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Propose or agree to bypass Fiverr’s payment system: Soliciting or engaging in off-platform transactions with Fiverr users is not allowed.
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Direct clients or freelancers to external platforms: This includes suggesting alternative payment systems and external contracts.
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Share personal contact details: Do not share email addresses, phone numbers, or third-party messaging apps with the sole purpose of conducting business off-platform.
Conducting business off-platform directly violates Fiverr’s Terms of Service. This includes breaching the payment agreement, which encompasses Fiverr’s service fees. User accounts involved in violation of this policy risk permanent suspension of their accounts.
To help maintain a safe and transparent marketplace, we encourage users to report any attempts of taking business off the platform. Submitted reports will go directly to Fiverr's Trust & Safety team for a thorough review.
For more details on acceptable practices and best communication methods, please refer to our Help Center article.