The Inbox is your central hub for sending, receiving, and managing all communication with users on Fiverr. It brings together conversations from every stage of the Fiverr experience, including inquiries, Custom Offers, and order-related messages, so you can easily stay on top of your workflow.
How to access your Inbox?
You can easily access the Inbox from your Fiverr account as a client or a freelancer.
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- Click the envelope/message icon at the top of the page.
- To view all your messages, click See All in Inbox.
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- You can view your messages on the left side of the page.
- To view all your messages, click View All.
Product updates
We’re continuously improving the Fiverr experience and making the Inbox more intuitive, efficient, and easier to use.
- Fiverr Neo has been discontinued following the launch of improved Personalized Offers (Briefs), giving clients a more tailored and efficient way to request and receive offers.
- If you have multiple completed or canceled orders with a user, you can quickly view the relevant communication by opening the order and clicking View Conversation on the right side of the screen.
Inbox features & functionality
Within a conversation, you can view useful information about a user.
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The following information is displayed about a freelancer on the right side of the screen:
- Location
- Seniority
- Spoken languages and their level
- Freelancer level
- Response rate
- Rating
- Hourly rate availability
- Order history
Learn more about Hourly orders with Hourly orders for clients.
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The following information is displayed about a client on the right side of the screen:
- Location
- Seniority
- Spoken languages and their level
If you’re subscribed to Seller Plus, you can view additional information about the client:
- Number of completed orders
- Average rating given
- Average order price
- Order completion rate
- Date of last order
- Preferred service
If you’re just starting your journey on Fiverr, learn more about Seller Plus Kickstart with Seller Plus Kickstart: Start your freelance journey strong.
If your freelancer Level is 1 and up, learn more with Seller Plus Standard and Premium: Advanced tools for business growth.
Inbox actions and features
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Opening the All messages drop-down menu or clicking the Actions ellipsis (...) within a conversation allows you to select different actions.
- Star/Unstar: Highlight specific users, conversations, or services.
- Mark as Read/Unread: Keep track of your conversations, and answer when convenient.
- Archive: Declutter your Inbox but keep relevant conversations on hand.
- Delete: Remove the conversation entirely. If you delete a conversation by mistake, you can always search for the user with the All messages filter.
- Apply labels: Organize your Inbox and highlight specific conversations. You can rename a label by clicking the Edit icon (next to the label), or remove it by clicking the Delete icon.
Important: Learn how to report messages, protect your account, and stay safe with Avoiding spam and staying safe on Fiverr.
Inbox filters
Use the magnifying glass icon to search for a specific conversation, or go to All messages and activate a filter.
You have the option to create your own labels when filtering Inbox conversations.
Filters include:
- All conversations: View all your inbox conversations.
- Unread: View unread conversations.
- Starred: View conversations you've marked with the star icon.
- Archived: View conversations you've stored in your history.
- Spam: View conversations flagged as spam.
- Custom offers: View the conversations where you've received custom offers.
- Requests: View conversations with your requested quotes from other freelancers.
- Follow-up: View the conversations you marked with the Follow-up label.
Customizable Enter button
You can customize how the Enter key functions in your Inbox. Click the up arrow to choose one of the following actions:
- Start a new line
- Send the message
Message translation
We've introduced a new feature that eliminates language barriers and delays. When you receive a message in any language, there is an option to translate the message into English right from your inbox.
Editing or deleting a message
This feature allows users to correct or remove recently sent messages in their Inbox for up to 15 minutes. This time frame is based only on the original message and will not reset. If a message is edited or deleted, all active participants will see the update in real time.
Note: Editing or deleting messages is supported on the web only, not the mobile app.
Mismatch detection
Before an order is placed, if a client is communicating with a freelancer, the system may detect a mismatch between the client's needs and what the freelancer is providing. The system will find a potential match on budget, availability, and time requirements that will be shared with the client.
Reply to Specific Messages
The new Reply option allows you to reply to specific messages and/or files by selecting the message and writing your comments.
Video Calls (Zoom Calls)
You may have a call even before an order is placed. Video calls are based on Zoom, and currently, only freelancers can initiate video calls. Some freelancers will also have the option to book a consultation.
Learn more with Video calls (Zoom calls). - A Personal Assistant helps clients communicate with the freelancer even when they’re not available. It helps freelancers with communication before the client places an order.
- For clients: Learn more with Fiverr Go - AI Personal Assistant for clients.
- For freelancers: Learn more with Personal Assistant for freelancers.
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Where to find your order messages
- Orders placed before October 21, 2025: All related messages remain available in the order chat.
- Orders placed on or after October 21, 2025: All order-related communication will now appear directly in your Inbox for a more streamlined workflow.
If a message is attached to an order, it will have an icon that users can hover over to see the corresponding order number. Users can also click the order number to go to the order page.
Users can access and respond to conversations directly from the orders page.
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Auto replies for freelancers
Freelancers can set up a message that will be sent to the client automatically when they reach out for the first time.
Learn more with Set up your auto reply.
Quick responses for freelancers
Quick responses enable the use of pre-written sentences, making communication much quicker.
Learn more with Using quick responses.
Creating a Custom Offer
Freelancers can send a Custom Offer to a client. Sending Custom Offers gives freelancers an opportunity to be proactive and offer their services in a customized way.
Learn more with Custom offers.
Searching past activity
You can search and see all your past activity on Fiverr, including orders, messages, and interactions with other users. To search your messaging history:
- Within your Inbox, you will see 'All messages', and just to the right is the search icon. Click on it to search and type the name of the user you would like to find.
- If you enter a username and click the search icon, all communication with that username will pop up.
- To view more information, click any item in the results.
Messaging limits
To ensure a secure and positive experience, Fiverr sets limits on message activity to minimize excessive or unwanted communication and reduce spam.
- If you reach your messaging limit, you’ll receive a notification and will need to wait 60 minutes before sending messages to users who are not already in your contact list.
- During this period, you can still message existing contacts, and other users can initiate conversations with you.
- If you continue to exceed the limit, you will receive a warning notification informing you that further violations may result in an account suspension.
- Continued violations will lead to a permanent suspension of your account for spamming.
File management
- Attachments that haven't been accessed in two years are automatically archived. If you try to download an archived attachment, the download will initially fail, triggering a 12-hour restoration process. After this process is completed, you'll be able to download the attachment. If the file(s) remains unavailable after 12 hours, contact Customer Support.
- Attachments are automatically deleted three years after they are sent. Fiverr cannot retrieve these files as they are permanently removed from the system. Files that are part of a delivery message may also be deleted.
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- Users can send files up to 1GB in size.
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If you need to send a larger file, you can do so by uploading it to a cloud service, such as Google Drive, and share the link with the user.
Ensure that the user you’re sharing the file with has access to the file only.
Using the inbox on the mobile app
Similar to the steps mentioned above on the web or desktop, you’ll find the same filtering and action options on the mobile app by tapping the filter icon at the top right of your main inbox screen or by tapping the ellipsis (...) in the upper right corner within an individual conversation.
To perform actions in your inbox:
- From the main menu, click on the 'envelope' icon for your 'Inbox'.
- To view a specific conversation, click on it from the list of conversations in your inbox.
Note: Once you click on a message from a user, you can see the user's status at the top of the screen (i.e., online or away).