Personal Assistant for freelancers

The Personal Assistant (PA) is an AI-powered tool that helps freelancers manage pre-order communication with new clients. It learns from your profile, Gigs, and past chats to provide fast, professional responses—replying to inquiries, gathering requirements, answering FAQs, and handing over complex requests when needed.

This ensures you never miss a lead, keeps your response rate high, and frees you to focus on delivering quality work while winning more orders with confidence.

Personal Assistant is being discontinued

As Fiverr continues to move upmarket and support more complex, high-value projects, we're prioritizing direct, personal communication between freelancers and clients. As part of this shift, Personal Assistant is being discontinued.

• • September 1, 2026: Personal Assistant closes to new subscribers. If you don't already have it active, as a standalone subscription or as part of Seller Plus, you won't be able to purchase or activate it.
  • October 1, 2026: Personal Assistant is shut down for everyone, including existing subscribers.
• • You can keep using it as normal until October 1, 2026.
  • On October 1, it will be removed automatically; no action is needed on your end.
  • New client inquiries will come directly to you, and you can respond from their first message.
  • Your existing conversations stay available in your inbox.
  • All your other Seller Plus benefits are unaffected.

PA conversations with clients

• The PA responds only to new potential clients (buyers who do not also sell on Fiverr).
• It does not engage with repeat clients who have already interacted with you in the past.
• Conversations:
  • All conversations are saved and available in your inbox.
  • You can view conversations live and take over at any time.
  • If the PA hands over a conversation, a summary is generated for you.
  • If you’re unavailable, a follow-up message is sent to the client.

PA settings

The Settings tab in the Hub allows you to control how your assistant works and appears to clients.

Here you can:

• Name your assistant.
• Decide its availability (Always on, When offline, or Custom schedule).
• Set your assistant audience which clients your assistant chats with.
• Define handover rules when the PA should transfer a conversation to you.
• Select supported languages from English (default), Spanish, French, German, Arabic, Chinese, Russian, and more.

Choose a name that is appropriate and respectful. Avoid offensive language, hate speech, or explicit content. Do not impersonate Fiverr, other individuals, or brands, as this may mislead users or infringe on intellectual property.

Knowledge base

You can edit insights at any time. After making changes, click Save changes to update your assistant, or Restore default to reset to Fiverr’s pre-filled guidance.

The more detail you add to your Knowledge base, the better your assistant will represent you. For more detailed guidance, see our full article: Training your Personal Assistant.

Preview mode

• Safe testing space: Only you see the replies — use it to check tone, accuracy, and handoff behavior.
• Test with real buyer-style questions, such as:
  • “What’s your price for a logo?” (negative scope)
  • “Can you deliver by tomorrow?” (rush rules)
  • “What’s included in your package?” (package details)
  • “Do you offer unlimited revisions?” (revision rules)
• Review how your assistant replies and edit the Knowledge base rules if needed.
  • Please note, while clients can upload attachments when communicating with the assistant, this feature isn't available in Preview mode.

Every time you save new updates in your Knowledge base or Settings, the Preview chat resets and starts from the beginning. This ensures your assistant reflects your latest setup before handling real client conversations. 

Performance analytics

In the Personal Assistant hub, you’ll find the Performance analytics dashboard. This gives you insight into how your PA is helping your business.

This dashboard will remain empty until your PA has enough data to generate analytics (at least 15 PA conversations).

•  
  • Revenue driven – Total income generated from PA-handled conversations.
  • Number of orders – How many orders originated from PA interactions.
  • Average selling price – The typical value of orders closed through the PA.
  • Conversion rate within the first hour – The percentage of leads converted quickly thanks to PA responses.
  • New customers engaged – Share of first-time buyers who interacted with the PA.

Functionality highlights

• Auto replies: When the PA is active, your auto-replies are disabled to prevent duplicate responses.
• Notifications: You’ll be alerted when the PA needs you to step in, or when a client asks to speak directly with you.
• Out of office: The PA turns off automatically if you set your Fiverr status to “Out of office.”
• Conversation handover: If disabled, ongoing chats are transferred to your inbox for you to take over.
• Mobile: The mobile app offers convenient on/off toggling to activate or pause the PA, while the desktop version provides complete control and customization.
• Response rate: By setting your PA to Always on, you can actively boost your Fiverr response rate, ensuring you never miss an opportunity and helping your business grow.

Data usage

• The PA uses three primary knowledge sources to learn how to answer prospective clients’ questions:
  • Your freelancer profile
  • Your Gigs
  • Chat history (up to 12 months / 1,000 past interactions)
• Fiverr implements various organizational and technical measures to protect your data and how we use it, as detailed in Fiverr’s Privacy Policy. The Personal Assistant only uses your profile, Gig, and chat history for responses.

Best practices

• Keep your Knowledge base updated with clear rules and service details.
• Use Always on availability to maximize your response rate.
• Be explicit about services you don’t provide to avoid confusion.
• Regularly test and refine your setup in Preview mode.
• PA settings and Knowledge base updates are available on desktop only. In the mobile app, freelancers can only toggle the PA on or off.

FAQs

• You can set a custom name. The avatar is pre-set and cannot be changed.
• Your PA is trained using your Gig details, FAQs, past conversations, and custom Q&A responses. You can’t script every reply, but you can retrain and configure it anytime via the knowledge base. For more details, check out our article on Training your Personal Assistant.
• Yes. PA responses count positively toward your Fiverr response rate and can help you improve it.
• The PA analyzes up to 12 months or 1,000 past interactions from the date you begin training it, ensuring it has enough context to represent your business accurately.