Fiverr is an online marketplace where you can find and hire talented freelancers for a wide range of digital services. Freelancers offer their services through Gigs, where you can browse their skills, packages, and reviews before placing an order. This article walks you through the full journey of using Fiverr, from creating your account to placing and completing your first order.
All users must be at least 18 years of age to use Fiverr. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with their appropriate permission.
Setting up your account
To get started, create a free account on Fiverr.com. Once registered, you can browse services, contact freelancers, and place orders right away.
With your account ready, you can start searching for the right freelancer.
Finding a freelancer
There are several ways to find the right freelancer or service on Fiverr.
- Enter keywords in the search bar on the homepage and click Search. Fiverr suggests popular searches as you type to help refine your query.
- Use the navigation bar to browse by category and subcategory. This is useful if you are exploring options rather than searching for something specific.
- Once you see search results, use the filters to narrow them down. Available filters include:
- Service options: Filter by language, subscription services, paid video consultations, and other service types.
- Freelancer details: Filter by freelancer tier, availability, and spoken language.
- Budget: Set a price range to match your project budget.
- Delivery time: Filter by how quickly you need the work delivered.
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You can also post a project brief to receive tailored offers from relevant freelancers. Fiverr uses AI to help you generate a professional brief based on your project goals.
Learn more: Personalized offers for clients
Once you have found a freelancer you like, take a moment to review their profile before placing an order.
Understanding freelancer profiles
Before placing an order, review a freelancer's profile to make sure they are the right fit for your project.
- Profile: Includes location, languages, response times, bio, skills, and certifications.
- Packages: Most freelancers offer Basic, Standard, and Premium packages. Each package outlines what is included and at what price.
- Reviews and ratings: Read feedback from other clients to understand the quality and reliability of a freelancer's work.
Note: Freelancers are independent contractors, not Fiverr employees. They offer their services through Gigs on the platform. If you are hiring for long-term or ongoing work, some business accounts have access to worker classification tools to help assess contractor vs. employee status for compliance purposes.
When you are ready to move forward, you can place your order directly from the Gig page or ask the freelancer to send you a custom offer.
Placing an order
Before you confirm, it helps to know that Fiverr adds a service fee at checkout — 5.5% on all orders, plus an additional $3.00 USD for orders under $100 USD. The fee applies to all payments within the order, including add-ons, Gig extras, and tips.
How to place an order:
- Find the Gig you want and click on it.
- Select a package: Basic, Standard, or Premium. Alternatively, request a custom offer directly from the freelancer.
- Add any Gig extras if needed.
- Review the order total, including the service fee, then confirm your payment method and click Confirm & Pay.
Learn more about payment methods: Payment, save, and remove your payment method
Once your order is placed, the freelancer gets to work. Here is what to expect when they deliver.
Completing your order
When the freelancer delivers the work, you can review it and take action from your Orders page.
How to accept or request changes on a delivery:
- Go to your Orders section and open the relevant order.
- Find the delivery in the Delivery tab or by scrolling down the order page.
- Select one of the following options: accept the delivery, request revisions, or request more time.
- Optionally, rate your experience.
The order status updates automatically as you and the freelancer take action. You can track progress on the order page at any time.
Don't complete an order unless you are satisfied with the delivery.
Learn about all order statuses: The complete guide to your Fiverr order statuses and process
Once you accept the delivery, the order is complete, and payment is released to the freelancer.
Payment release
Once you accept the delivery and the order is marked complete, the freelancer receives their earnings. If you do not take action for 72 hours after delivery, the order completes automatically based on Fiverr's order completion timeline.
If you need to cancel or request a refund: Refunds and cancellations
After your order is complete, you can share your experience by leaving a review.
Reviews & ratings
After an order is complete, you can leave a review for the freelancer. Reviews help other clients make informed decisions and give freelancers feedback on their work. Fiverr's review system is built on transparency and accountability, so your feedback matters.
Learn more about how the review system works: Reviews and ratings for freelancers
FAQs
- Yes. When you register, a client account is created by default. To also offer services as a freelancer, create a Gig from the same account. Switching to a freelancer profile does not affect your client account. Learn more with How Fiverr works for freelancers.
- You can use the search bar, browse categories and subcategories, apply filters, or post a brief to receive tailored offers from relevant freelancers.
- You can accept the delivery, request revisions, or ask for more time from your Orders page. Once you accept, the order is marked complete, and the freelancer receives their earnings.
- Fiverr has a refund process for cancelled orders. Learn more: Refunds and cancellations