Refunds

We are here to make your refund process easy and seamless.

Let's review how the refund process works, including our updated and convenient requesting a refund button, and what to do after your cancellation.

How the refund process works

Once your order is successfully canceled, the funds will be credited directly to your Fiverr balance. You’ll see the credited funds next to your profile picture.

When you place a new order, any available funds from your Fiverr balance, including those refunded from a previous cancellation, will be automatically applied to the purchase.

Note: Fiverr doesn't automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order has been canceled.

Requesting a refund to your payment provider

After your cancellation request is approved, you can easily request a refund to your original payment provider by clicking the 'Request a refund' button on the available balances tab. 

 

Note: You will see the funds back in your balance up to 10 days after your request has been processed.

 

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You can find the request a refund button in additional ways:

  • Via your order cancellation confirmation page
    After you cancel your order, you’ll be able to click Fiverr balance at the top of the confirmation page.

  • Via the “Amount” button
    Click the refunded amount button, located next to your Profile Pic.

Refund timeline

The amount of time to receive your refund from your Fiverr balance will depend on which method you choose to receive the funds.

PayPal
Refunds are usually completed within 24 hours of the request being processed by Customer Support.

Credit card
After your request is processed by Customer Support, credit card refunds are completed within 7-10 days—based on the card issuer’s processing time.

Please note: In extreme cases, it can take up to 2 weeks. Learn more about direct refunds here.

Refunds to a different card or PayPal account

We are only able to refund the original payment source that was used to process the payment. Fiverr is not able to change the card or PayPal account to where the funds will be credited.

Refund currency

If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount used in the payment.

For any further questions or concerns relating to your refund, please contact our Customer Support team.

What to do after cancelation?

After your order has been successfully canceled, here are a few additional options to help you out:

  • Pick a different seller from a personalized recommendations list
    Fiverr will provide you with a personalized list of seller recommendations on your orders page, to help you complete your project and make the seller search process easier.

    Refunds_-_Recommendation_list.png

  • Use the “Match Me” feature to find a new seller
    Simply submit your project’s details and requirements directly to us with Let's find you the right seller. From there, we’ll manually match you with a better fit for your project.

    Refunds_-_Match_Me.png

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