When an order is canceled on Fiverr, the funds are credited to your Fiverr Balance by default. If you prefer to have the funds returned to your original payment provider instead of keeping them in your account for future purchases, we’ve made it easy to request a refund. In this guide, we’ll explain how to manage your canceled order funds and walk you through the steps to request a refund back to your payment provider.
How the refund process works
Fiverr doesn't automatically process refunds to your payment provider (e.g. credit card, PayPal, etc.) after an order is canceled.
Once your order is successfully canceled, the funds will be credited directly to your Fiverr Balance. The credited funds will be displayed next to your profile picture. You can also find them by visiting your order cancellation confirmation page and clicking 'Fiverr Balance' at the top. Alternatively, click the 'Amount' button next to your profile picture to view the refunded amount.
When you place a new order, any available funds from your Fiverr Balance, including those refunded from a previous cancellation, will be automatically applied to the purchase.
Requesting a refund to your payment provider
The ‘Request a Refund’ option is currently only available on iOS and desktop.
Once your cancellation request is approved, you can request a refund to your original payment provider by clicking the 'Request a Refund' button on the Available Balances tab. You may see the funds returned to your payment provider up to 10 days after your request has been processed.
Note:
- We can only refund the original payment source that was used for the payment. Fiverr is not able to change the card or PayPal account to which the funds will be credited.
- If you paid for your order using a currency other than US dollars, your refund will be processed in the same currency and amount as the original payment.
- Fiverr credits cannot be refunded or transferred to your payment provider. Please note, these credits expire within 3 months.
Refund history
You can view your recent refund requests from the past 30 days by heading to the 'Available Balances' tab under 'Billing and Payments' and clicking on the 'Refund History' link to see a detailed timeline. If you have a Fiverr Balance but no refund requests within the last 30 days, the 'Refund History' link will not appear.
Upon successful submission of a refund request, you will receive a notification indicating that Fiverr has received your request and is processing it.
If you experience an issue or the refund fails to process, please contact Customer Support for further assistance.
Refund Processing Time
When you request a refund, we’ll provide you with an estimated arrival time. There won’t be a confirmation showing as successful or completed.
The amount of time it takes to receive your refund depends on the method you choose. Refunds to PayPal or credit cards are usually completed within 10 business days, based on the processing time of your payment provider.
For any further questions or concerns relating to your refund, please contact our Customer Support.