Understanding your order's status helps you track a project's progress from the moment it's placed until it's officially completed. By checking the status through the order page, you can ensure your work is delivered on time, the client’s requirements are met, and the earnings are on your way.
Order process overview
After a client places an order with you, they need to submit the order requirements. Once they submit it, the order process starts, and you are expected to deliver the work within the specified timeframe. Once you deliver, the client will review the delivery and complete the order. If the client has feedback for you and requires changes, they can reject the delivery and request revisions. You will be required to re-deliver the revised work.
Your revenue becomes available 14 days after the order is completed. For Seller Plus, TRS, and Pro Talent freelancers, the clearance period is 7 days.
Receiving an order
Once your Gig is approved, you become eligible to receive orders. You’ll get a notification each time a client places a new order.
Freelancers cannot initiate contact with new clients. Clients must reach out first, either by placing an order directly or by sending you a message. After a client places an order, all communication takes place through the Inbox.
Clients can also contact freelancers before placing an order. In these cases, especially for customized or unique requests, freelancers can send a Custom Offer that the client can review and purchase.
Another way to receive new orders is by responding to project briefs, in which clients share their needs, and freelancers can submit personalized offers.
Receiving an order is your opportunity to showcase your talent. Use these best practices to excel at every step, before, during, and after the order.
Before an order is delivered
Before sending the first delivery, the order can be in one of two main statuses:
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To begin the order, the client has to submit the necessary requirements.
- On the order page, you’ll find an option to send a reminder prompting the client to respond. Until the requirements are submitted, the order’s status will remain Incomplete, and the order page will display Requirements Needed.
- If you already have sufficient information, you can select Skip requirements to move the order status to In Progress.
Tip: Carefully review the client’s requirements to understand their vision. If something is missing or unclear, follow up with targeted questions. Aligning early on helps you stay on track and produce a delivery that meets the client’s expectations.
- Once the client submits the requirements, the order moves to In Progress status, and you’re expected to deliver the work within the specified timeframe. A countdown timer on the order page shows the time remaining until the delivery date.
Requesting more time to deliver
If you need additional time to complete an order, whether due to changes in scope, unclear requirements, or unexpected delays, you can request a delivery time extension. This option provides added flexibility and helps ensure you deliver high-quality work.
How to request a delivery time extension?
- Go to the order page and click Extend delivery date, located under the Deliver Now button.
- Choose the new delivery date, add a brief explanation for the client, and click Send Request.
What happens next?
- The client will receive your request and have 48 hours to respond.
- If the client does not respond within 48 hours, the request will be automatically accepted.
- You’ll receive a notification once the client approves or declines the request.
- You may request an extension more than once, but frequent changes can impact the client’s experience. Use this option thoughtfully.
- If the client declines your request, the original delivery time will remain unchanged.
Submitting your delivery
Before submitting your delivery, make sure everything is complete:
- Review your work to ensure it meets the agreed-upon scope and quality.
- All requirements provided by the client have been addressed.
- If anything is unclear or missing, contact the client for clarification before delivering.
- Double-check that your files are correctly named, formatted, and easy to open.
- All relevant files, documents, or screenshots showing the completed work are included.
- Use the delivery message to summarize what you’ve included and any important notes for the client.
Once you’re ready to deliver:
- Go to My Business > Orders (or open the order directly from your dashboard) and select the order in question.
- Click on the Deliver Now button.
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Attach the delivery files in the pop-up window by clicking on Upload Work.
- You can select a delivery file to use as a sample in your Live Portfolio.
- A single file is limited to 1 GB. If you don't deliver a file, you'll be prompted to confirm that no file is attached.
- If the file size is too big, you may use alternative methods to send a file (e.g., a Dropbox link).
- Describe your delivery in the Describe your delivery in detail section.
- Click Deliver Work.
You can save your progress by clicking 'Save draft.' When you're ready to submit the delivery, you can reopen the draft and send it.
The Deliver Now button should only be used to submit completed work or proof that the work has been finished. Misusing the delivery button, such as sending empty, partial, or placeholder deliveries, may result in violations of our Terms of Service.
After your delivery is submitted
Once you submit your work, the order status updates to Delivered, and your delivery becomes available for the client’s review.
The client has three days to accept the delivery, request revisions, or request an extension to the review period.
If the client needs more time, they can extend the review period by up to 5 days. The order will remain in Delivered status, and no re-delivery is required since this isn’t a revision request. The client can extend the review period again if needed.
If the client doesn’t request revisions or accept the delivery, the system will automatically mark the order as Complete after three days. For Gigs that require shipping, the auto-completion period is 14 days.
Managing revision requests
If the client requests revisions, the order status will update to In Revision, indicating that the delivery was rejected and that additional work or corrections are required. You’ll need to re-deliver the updated work based on the client’s feedback.
- The number of revisions a client can request depends on what’s included in your Gig package or agreed-upon order scope.
- While an order is in In Revision status, you’ll have the option to adjust the order, such as adding Gig Extras, or request a new delivery date.
- After completing the required edits, resubmit the updated files using the Deliver Now button.
- The order will change from In Revision to Delivered once you send the delivery.
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- Don’t panic: It’s a common occurrence for clients to request revisions and ask for adjustments.
- Carefully review the client’s revision notes to ensure you understand the requested changes clearly.
- Stay professional and solution-focused, especially if the revision request is unclear. Asking for clarification early prevents further revisions later.
- Communicate promptly if any revision request falls outside the original scope to avoid misunderstandings.
- Provide a brief summary of what was updated in your re-delivery message to help the client confirm changes easily.
Learn more about revisions with Revisions done right.
Managing late or disputed orders
The Fiverr Resolution Center is designed to help you address and resolve disputes independently.
If an order runs into issues or a dispute, it will be reflected in the order status:
- This status means the delivery time has passed. The client may cancel the order if you do not respond. Please note, an order marked as Late affects your on-time delivery metric. If you expect delays, communicate with the client as early as possible and request a delivery extension on the order page.
- This status appears when an order has been in Late status for 24 hours. At this stage, the client can cancel the order independently.
- This status appears when the Resolution Center is used to request one of the following:
- A mutual cancellation
- An extension of the delivery date (requested by you)
- A request for an update (requested by the client)
Staying proactive can help you avoid these statuses altogether. Communicate clearly, manage expectations early, and adjust timelines when necessary. Learn more with Helpful tips on how to avoid cancellations.
Completed orders
An order is marked as Complete once you deliver the work and the client accepts it. If the client takes no action within three days of delivery, the system will automatically complete the order.
- After completion, you’ll see a confirmation message showing that the order is complete and displaying the revenue you earned.
- Once an order is completed, its status cannot be changed or canceled through the Resolution Center.
- Your revenue becomes available 14 days after the order is completed. For Seller Plus, TRS, and Pro Talent freelancers, the clearance period is 7 days.
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If the client has already left a review, you’ll be able to rate your experience with them as well. Learn more with Reviews and ratings for freelancers.
Viewing & managing your orders
You can view and manage your orders on both the web and mobile: My Business > Orders page on the web and Manage Orders on mobile.
You can filter your orders by their status using the top tabs:
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- Priority: Orders that require your attention.
- Active: Active orders where you work on the delivery.
- Late: Orders placed late or very late that you didn’t deliver on time.
- Delivered: Delivered orders waiting for the client to accept the delivery, or ask for a revision.
- Completed: Orders that have been delivered by you and accepted by the client.
- Cancelled: All canceled orders, either by Customer Support or mutually canceled orders.
- Starred: Important orders marked by you.
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- Updates: Orders with new messages or notifications.
- Waiting for details: Orders where the client needs to submit the requirements to you before the order can start.
- Active: All orders in all active statuses.
- New: New orders that just started after the client submitted the requirements.
- Late deliveries: Orders placed late or very late that you didn’t deliver on time.
- Revision requested: Orders where the client declined delivery and requested revisions.
- Completed: Orders that have been delivered by you and accepted by the client.
- Waiting for rating: Orders where the client needs to review the delivery.
- Cancelled: All canceled orders, either by Customer Support or mutually canceled orders.
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