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Using your inbox and notifications

For both clients seeking talent and freelancers offering their skills, seamless communication and timely updates are key to staying up-to-date. Fiverr provides two essential tools for this: the inbox, your central hub for direct conversations, and notifications, your real-time feed for order progress and account activity.

Using your inbox

Your inbox is where you send, receive, and view all of your messages with clients/freelancers.

Note: Within a conversation, you can see the client's online status and local time. You can also view more information regarding the client—such as average response time, spoken languages, order history with the client, and if they are a Top Buyer on Fiverr.

  • 1. Click the envelope/message icon at the top of the page.
    2. To view all your messages, click "See All in Inbox."
  • 1. You can view your messages on the left side of the page.
    2. To view all your messages, click "View All."

Inbox filters

Search for a specific conversation you want with the magnifying glass icon or go to 'All Conversations' and activate a filter.

  • View all your inbox conversations.
  • View unread conversations.
  • View conversations that you've marked with a star. To mark a conversation that's important, click the star icon next to the conversation.
  • View conversations in your history that you've stored for viewing later.
  • View the conversations that were flagged as spam.
  • View the conversations where you've received custom offers.
  • View conversations with your requested quotes from other freelancers.
  • View the conversations you marked with the Follow-up label.
    You also have the option to create your labels.

Inbox actions

Opening the 'All conversations' drop-down menu or clicking the 'Actions' ellipsis (...) within a conversation allows you to select different actions.

  • Use this feature to highlight specific users, conversations, or services.
  • Keep track of your conversations, and answer when it's most convenient.
  • Use this feature to declutter your Inbox, but keep particular conversations that remain relevant to you, on hand.
  • Use this feature to remove the conversation from your Inbox entirely.
    Don't worry, if you delete a conversation by mistake, you can always search for a particular user using the 'All Conversations' filter.

  • Use this feature to highlight specific conversations and interactions you would like to note—and as a way to organize your Inbox accordingly.

    1. By default, a folder for each label is created.
    2. Click the Edit icon (next to the label) to rename it.
    3. Click the Delete icon to remove the label.

  • To report a message as a violation of our Terms of Service or as spam:

    1. Open the conversation/message you'd like to report, click the ellipsis (...) and you'll be able to select "Report" or "Mark as spam."
    2. If you selected Report, then select the reason > Next.
    3. Decide whether or not you would like to continue to interact with this user, and then click "Submit."

    Note: If you experience an issue with a client during an order, please let us know immediately so we can assist. Once the order is completed, it will be possible to block the client.

  • Freelancers can send a client a custom offer.

    Sending custom offers gives freelancers an opportunity to be proactive and offer their services to potential clients, in a customized way.
  • With the new reply option, you can reply to specific messages and/or files by selecting the  message and writing your comments.

Video calls

You may have a call even before an order is placed.

  • Video calls are based on Zoom, and currently, only freelancers can initiate video calls. Furthermore, some freelancers will have the option to book a consultation.

    Learn more with Video calls (Zoom calls).

Messaging limits for a safer experience

  • To maintain a secure and positive Fiverr experience by minimizing spam, we limit messaging to new contacts. If you exceed this limit, you'll be notified and must wait 60 minutes before messaging non-contacts. You can still message existing contacts, and others can message you. Repeatedly exceeding the limit will result in warning notifications and may lead to permanent account suspension for spamming. After three months without further violations, your messaging limit will reset. Please adhere to these guidelines to ensure platform safety for all users.

    messaging limit.png

Using notifications 

In your notifications, you'll be updated about information from your Fiverr account. Some notifications include direct links to a number of various actions required.

    1. Click the bell icon.

    2. In the Notifications area, you can view orders created, information submitted, updated orders, orders completed, revision requests, order reviews, and more.
      Note: To view more notifications, scroll downwards.

    3. To edit your email, mobile, and real-time notifications settings, click the 'Settings icon' at the bottom of the Notifications area.
    • Each order notification represents a single order.
    • Each order notification includes a username, image, and Gig thumbnail.
    • An icon indicates the status of the order.
    • If you missed a few updates relating to the same order, a number will be presented to show you how many require attention.

Learn more with Managing files and messages.

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