Your Fiverr inbox is the central hub for all communication, whether you're discussing a potential project or working on an active order. Once an order is placed, those conversations move to the order messages section.
Let's review important information about message files, including size limits, archiving, and deletion.
Automated archiving
Attachments that haven't been accessed in two years are automatically archived.
If you try to download an archived attachment, the download will initially fail, triggering a 12-hour restoration process. After this process is completed, you'll be able to download the attachment.
For example, if you try to download a file from December 2022 today, it will be available for download within 12 hours.
Note: If the file(s) remains unavailable after 12 hours, please contact Customer Support.
Deleted attachments
Attachments are automatically deleted three years after they are sent. Please note that Fiverr cannot retrieve these files, as they are permanently removed from the system.
Files that are part of a delivery message may also be deleted.
File sizes for messages
- Users can send files up to 1GB in size per file.
- A message can have a file size that is over 1GB if uploading multiple files. Users can send files up to 5GB in size. This applies to all Unified inbox messages.
- The 5GB size applies regardless of the number of files being uploaded. This means uploading one 5GB file as five 1GB files is the same.
Learn more with Using your inbox and notifications.