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Video calls (Zoom calls)

Disclaimer: In the interest of marketplace safety for all users, video calls are recorded and saved for 30 days. Keep all your communications on the Fiverr platform, as any unauthorized communications outside of Fiverr may lead to permanent account suspension.

By setting up a video call, clients and freelancers can speak directly with each other. This is a great way to align expectations. Currently, only freelancers can initiate Zoom video calls. 

Zoom video call eligibility 

  • All freelancers can initiate Zoom calls.

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    • Leveled freelancers with an average selling price of $50 or above. 
    • Freelancers need to have at least one order within the past 60 days.
    • All freelancers can initiate a call with Fiverr Pro and Fiverr Select clients. 

    The ASP on your Earnings page includes tips and extras, but the ASP used to determine Zoom eligibility does not. Therefore, you can't use the ASP from the Earnings page to check if you're eligible.

Using video calls

Zoom calls are hosted by Fiverr, and all associated costs are fully covered by Fiverr. Freelancers are not responsible for any payment related to these calls.

We recommend that you contact your client/freelancer before creating a meeting to confirm video call availability, remembering to take time zone differences into account. 

To start a Zoom video call:

  1. Go to your inbox from the order page.
  2. Select the inbox message/client you'd like to have a video call with.
  3. You will see the video camera icon at the bottom of the chatbox. Click the video icon to start the chat.
  4. The Zoom video call invitation will appear in your messages. Click "Join" to join the video call.

Video call policies 

Video calls are there to provide the best order experience possible, and to make sure that freelancers are aligned with their clients' needs. Freelancers and clients are expected to act professionally at all times and to adhere to Fiverr's Community Standards.

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    • Inappropriate language
    • Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental illness, physical appearance, body size, race, religion, accent, dialect, or national origin, etc.
    • Hate speech or harassment
    • Adult, nudity, or sexual activity, including sexual attention of any kind
    • Threats of violence
    • Prohibited Services on Fiverr—both offering and asking for said services
    • Any attempts to move business off of Fiverr

    Note: We recommend that the summary of the order's requirements discussed on Zoom are written down, in the order to avoid any misunderstandings that may arise.

Meeting safety: Tips

Important: Both parties have the ability to report a video meeting.
If you attended a meeting and the client/freelancer acted unprofessionally regarding the order (by asking for personal or payment details, etc.), report it to Customer Support.

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    • Don’t share any sensitive personal information
      For example: Passwords, credit card information, SSN, national identification card number, or any other private information.
       
    • Don’t click on any links or attachments that you may receive unless the context is absolutely clear
      We recommend that you always use an antivirus on your own device as extra security.
       
    • Avoid remote access tools
      Refrain from using tools such as TeamViewer and AnyDesk that allow a second party to potentially take control of your computer.
      If you do need to use such a tool, make sure not to permit any operations. These may cause damage to your computer if accessed by another party.
       
    • Don’t engage in any type of online conversation that makes you feel uncomfortable
      Remember, have the option to report your video call to Customer Support.

FAQs

  • Yes, Fiverr records these calls, and recordings are available for both clients and freelancers after the conversation. You can use the recordings for your reference.
  • You can watch the recording after the meeting ends. Recordings are available to watch for 30 days after the conversation, for all participants.
  • All Fiverr calls are recorded for trust and safety purposes. We’ll only access a call when it’s reported to us or when our system flags suspicious activity in a call.
  • All Fiverr calls are recorded by default for trust and safety purposes. Once a call is over, both sides have access to the recording. If you don’t want to have your call recorded, we recommend that you use your Inbox messages to communicate with freelancers.
  • Yes, you can share the link from the Zoom call, and invite others to join.

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