Fiverr's level system

Our enhanced level system empowers you with more metrics showing exactly what drives your progress. As you gain more experience on the platform, provide exceptional service, and advance to higher levels, you'll unlock benefits and tools. These resources will guide you towards continuous improvement, helping you achieve your full potential on Fiverr. 

Your level is visible to clients on Gig cards, Gig pages, and freelancer profiles. Badges are available for Level 1, Level 2, and Top Rated freelancers. New freelancers or those at Level 0 do not have badges.

How to access your level overview

You can access your level overview page in two ways:

1. Log in and click on your level displayed on the top left of your dashboard.
2. Navigate through the top header menu by clicking on Growth & Marketing followed by "Level Overview".

Performance Metrics

• This metric analyzes each of your Gigs in key areas related to the order process and your relationship with clients, relative to other freelancers. Each Gig’s history is examined to determine its individual score, and these Gig scores are then used to determine your overall success score. Learn more with Success score.
• Reflects the average of ratings provided by clients you’ve worked with over the past 2 years. The rating that is seen on your profile reflects your all time ratings. Learn more with Reviews and ratings for freelancers.
• Reflects how often you replied to new messages within 24 hours, over the last 90 days. Learn more with Order response rate.
• Shows the total number of orders you’ve completed on Fiverr. Learn more with Order completion rate FAQs.
• This metric shows the number of different clients you’ve worked with on Fiverr (each client counts once, regardless of how many orders they’ve placed).
• This metric shows your earnings on Fiverr. Learn more with Your Earnings page.

Level criteria

Newcomers to Fiverr embark on their journey as "new". From this starting point, new freelancers’ hard work can propel them to Level 1 and beyond.

Progress tracker

The progress tracker provides an at-a-glance view of your journey in the level system and allows you to see how close you are to qualifying for the next level.

Moving up and down

Moving up

Once you meet the criteria in all six metrics for Level 1 and Level 2, you'll move up automatically within 24 hours. To progress to Top Rated, you'll also need to pass a manual evaluation to confirm your eligibility.

Moving down

• If you fall below the required criteria for your current level, you will enter a 30-day grace period.
• For Level 1 or Level 2 freelancers:
  • If unable to improve stats during the grace period, you will move down to the level corresponding with your metrics.
• For Top Rated freelancers:
  • If unable to improve stats during the grace period, your account will be reviewed to determine whether you can remain Top Rated or need to move to a lower level.
• If metrics fall below the criteria for Level 1, you will move to Level 0.
• If your success score drops to critically low, your account will be labeled low performance and your visibility will be affected.

Level benefits

Participation in the level system

We are dedicated to protecting the integrity of our platform while maintaining a safe and trustworthy experience on the Fiverr marketplace. While your freelancer level is determined by your performance on Fiverr, your participation in the level system is determined by your behavior on the platform.

A breach of our policies can affect your participation in one of the following ways:

1. On hold
   • Your account’s leveling may be placed on hold due to certain violations of our policies.
   • While on hold, you can still receive orders, but you are not able to progress in the level system while the warning is active.
   • Certain benefits may be revoked during On-Hold status.
   • Despite being on hold, you can still be moved to a lower level if your performance drops.
2. Account flagged
   • If an account is flagged for a severe breach of Fiverr’s policies such as location inconsistencies or any other tactic suggesting a connection to previous activity in violation of Fiverr's policies, it will be excluded from participation in the level system.

See Terms of Service and Community Standards for more on Fiverr information.

FAQs

• This system offers more clarity, and growth tools. Key changes include a focus on six performance metrics: rating, response rate, orders, unique clients, earnings, and success score. The level overview page provides details on each metric and the benefits available at each level. Metrics such as seniority, days without warnings, order completion rate (OCR), and on-time deliveries are no longer directly related to your level status.
• Yes, it’s easier to move up and more difficult to be moved to a lower level. Once you qualify in all six metrics for Level 1 and Level 2, you can move up by the next day, with an additional review for Top Rated. If any metrics drop, you enter a 30-day grace period to improve your stats before being moved down.
• Pro freelancers can be part of this level system on Fiverr.com, where their level status depends on their metrics and performance.
• You will lose access to certain benefits, with exceptions for milestone payments, portfolio, intro video, and top clients.
• Advancing levels can increase your chances of receiving orders and unlocking beneficial features. However, many factors determine the number of orders, with your level being one of them.

To learn more about the Success Score, check out our Help Center article: Success Score. 

For further questions on Fiverr’s level system, please reach out to Customer support using the Contact us tab at the bottom of the page.