Understanding your order's status helps you keep track of where a project stands, from the moment it's placed until it's officially completed. By checking the status through the order page, you can ensure timely delivery and clear communication with your freelancer.
Order process overview
After you place an order, you need to submit the requirements to the freelancer. Once you submit the requirements, the order process starts, and the freelancer is expected to deliver the work within the specified timeframe.
Once the freelancer delivers, review the delivery and accept it to complete the order.
If you have feedback for the freelancer and require changes, you can reject the delivery and request revisions. The freelancer will be required to re-deliver the revised work.
Before an order is delivered
Before a freelancer sends the first delivery, the order can have one of two main statuses:
- To begin your order, submit the necessary requirements. You will see a large orange banner on the order page indicating that a reply to the requirements is needed. The status on the order page will show Requirements Needed until they're submitted.
- If the freelancer has enough information, they can Skip requirements to move the status to In Progress. |
- Once you provide the requirements, the order will be under In progress status, and the freelancer is expected to deliver the work within the specified timeframe. The expected delivery date is visible on the order page.
After an order has been delivered
Once the freelancer submits their work, the order status updates to Delivered. Their submission is now ready for your review.
You have three days to accept it, request revisions, or extend the review timeframe:
Accepting the delivery
- Log in and click Orders
- Click on the order title to open the order page.
- On the order page, go to the Delivery tab or scroll down to find the delivery message.
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Answer the question, Are you pleased with the delivery, and are you ready to accept it?
- Click Yes to approve the final delivery.
- Click No, I'm not ready yet, if you need a revision or more time to review.
If you select I need more time to review, you will be able to extend the delivery review time.
The system will mark the order as Complete three days after delivery if you don't request revisions or accept the delivery. For Gigs that require shipping, auto-completion takes 14 days.
Requesting revisions
Once you request a revision by clicking No, I'm not ready yet on the order page, the order status will change to In Revision, indicating that you have rejected the delivery and that the freelancer needs to resend it based on your feedback and the required changes.
Once the freelancer resubmits the delivery, the order status will change from In Revision to In Progress. |
Tip: Communicate the changes you require as clearly as possible. This allows the freelancer to understand what's required and deliver a version that meets your request.
Extending the review timeframe
When you select I need more time to review on the order page, you can extend the review period by up to 5 days. The order will remain in Delivered status, and the freelancer won't need to re-deliver since this isn't a revision request.
If needed, you can extend the review period again. If the delivery isn't accepted, rejected, or extended further, the system will automatically complete the order once the updated timeframe ends.
Orders requiring attention
The Fiverr Resolution Center is designed to help you address and resolve disputes independently. Learn more with the Resolution Center article.
If an order runs into issues or a dispute, it will be reflected in the order status:
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Dispute: This status means the Resolution Center was used to request one of the following:
- A mutual cancellation request.
- A request to extend the delivery date (submitted by the freelancer only).
- A request for an update (submitted by you).
- Late: The freelancer missed the expected delivery time. You are entitled to cancel your order if there's no further response from the freelancer.
- Very Late: This status means that 24 hours have passed since the order was marked as Late. You can cancel the order immediately through the Resolution Center.
A completed order
An order is marked as Complete once the freelancer delivers the work and you accept it. If no action is taken within three days of delivery, the system will automatically complete the order. Once an order is completed, its status cannot be changed or canceled via the Resolution Center.
After accepting the delivery, you can also leave a review for the freelancer and the work they did. Learn more with Reviews and ratings for freelancers.
To show an extra gesture of appreciation, you have the option to tip your freelancer. Visit the How do I tip my freelancer? article to learn more.
Viewing & managing orders
Viewing orders you've placed can be done on both web and mobile through the Manage orders page. You can filter your orders by their status using the top tabs:
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- Active: Active orders where the freelancer works on the delivery.
- Missing details: Orders where you need to submit the requirements for the freelancer to start the order.
- Delivered: Delivered orders waiting for you to accept the delivery, or ask for a revision.
- Completed: Orders that have been delivered by the freelancer and accepted by you.
- Cancelled: All canceled orders, either by Customer Support or mutually canceled orders.
- All: Orders in all statuses.
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- Updates: Orders with new messages or notifications.
- Waiting for details: Orders where you need to submit the requirements to the freelancer to start the order.
- Late deliveries: Late or Very Late orders where the freelancer didn't deliver on time.
- Revision requested: Orders where you declined delivery and requested revisions.
- Completed: Orders that have been delivered by the freelancer and accepted by you.
- Waiting for rating: Orders where you need to review the delivery.
- Cancelled: All canceled orders, either by Customer Support or mutually canceled orders.
Extracting delivered files
After downloading the delivered files, you will see they are in a .zip file. This consolidates the deliverables into a single, organized folder.
Some mobile devices can't open and extract .zip files. Use a computer to unzip the files.
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- Open the folder where you downloaded the .zip file (typically your downloads folder).
- Double-click the .zip file. It will automatically decompress into the same folder.
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- Open the folder where you downloaded the .zip file (usually your Downloads folder).
- Right-click the .zip file.
- From the menu, select Extract all.
- Select a destination folder and click Extract.