Using your inbox and notifications

Whether you're a freelancer or a client, Fiverr’s inbox and notification features help you stay on top of your communications and activity. Fiverr provides two essential tools for this: the inbox, your central hub for direct conversations, and notifications, your real-time feed for order progress and account activity.

Using your inbox

Your inbox is where you send, receive, and view all of your messages with clients/freelancers.

In your Fiverr’s inbox, freelancers and clients can manage their conversations across various Fiverr experiences in one place, including order-related messages, inquiries, custom offers, and updates.

All messages within orders that were created before October 21st 2025 can be found in the order chat. For new orders placed after October 21st, the messages can be found in your inbox.

What is new?

If a message is attached to an order, it will have an icon users can hover over to see the corresponding order number. Users can also click the order number to go to the order page.
We know that managing global communication can be challenging for both freelancers and clients. We've introduced a new feature that eliminates language barriers and delays. When you receive a message in any language, there is an option to translate the message into English right from your inbox.
Freelancers and clients can access and respond to conversations directly from the orders page.
Within a conversation, you can see the client's online status and local time. You can also view more information regarding the client—such as average response time, spoken languages, order history with the client, and if they are a Top Buyer on Fiverr.

Note: Fiverr’s Collaboration tool has been discontinued as we continue to improve how freelancers and clients connect and collaborate through the Inbox.

1. Click the envelope/message icon at the top of the page.
2. To view all your messages, click "See All in Inbox."
1. You can view your messages on the left side of the page.
2. To view all your messages, click "View All."

Learn more with Managing files and messages.

Mismatch

When a client is communicating with a freelancer in the inbox, prior to placing an order, the system may detect a mismatch between client needs and what the freelancer is providing. The system will find a potential match on budget, availability, and time requirements that will be shared with the client.

Inbox filters

Search for a specific conversation you want with the magnifying glass icon or go to 'All Conversations' and activate a filter.

View all your inbox conversations.
View unread conversations.
View conversations that you've marked with a star. To mark a conversation that's important, click the star icon next to the conversation.
View conversations in your history that you've stored for viewing later.
View the conversations that were flagged as spam.
View the conversations where you've received custom offers.
View conversations with your requested quotes from other freelancers.
View the conversations you marked with the Follow-up label.
You also have the option to create your labels.

Inbox actions

Opening the 'All conversations' drop-down menu or clicking the 'Actions' ellipsis (...) within a conversation allows you to select different actions.

Use this feature to highlight specific users, conversations, or services.
Keep track of your conversations, and answer when it's most convenient.
Use this feature to declutter your Inbox, but keep particular conversations that remain relevant to you, on hand.
Use this feature to remove the conversation from your Inbox entirely.
Don't worry, if you delete a conversation by mistake, you can always search for a particular user using the 'All Conversations' filter.
Use this feature to highlight specific conversations and interactions you would like to note—and as a way to organize your Inbox accordingly.
1. By default, a folder for each label is created.
2. Click the Edit icon (next to the label) to rename it.
3. Click the Delete icon to remove the label.
To report a message as a violation of our Terms of Service or as spam:
1. Open the conversation/message you'd like to report, click the ellipsis (...) and you'll be able to select "Report" or "Mark as spam."
2. If you selected Report, then select the reason > Next.
3. Decide whether or not you would like to continue to interact with this user, and then click "Submit."
Note: If you experience an issue with a client during an order, please let us know immediately so we can assist. Once the order is completed, it will be possible to block the client.
Freelancers can send a client a custom offer.

Sending custom offers gives freelancers an opportunity to be proactive and offer their services to potential clients, in a customized way.
This feature allows users to correct or remove recently sent messages in their inbox for up to 15 minutes.

The editing/deleting time frame is based only on the original message and will not reset. If a message is edited or deleted, all active participants in the conversation will see the update in real time.
1. Hover over the message you’d like to update or remove.
2. Click the three dots (⋯) next to the message.
3. Select Edit or Delete, depending on what is relevant to you.
Note: Messages can only be edited or deleted via web, it's curently not supported for mobile.
You can customize how the Enter key functions in your inbox. Click the up arrow to choose one of the following actions.
1. Start a new line
2. Send the message
With the new reply option, you can reply to specific messages and/or files by selecting the message and writing your comments.

Video calls

You may have a call even before an order is placed.

Video calls are based on Zoom, and currently, only freelancers can initiate video calls. Furthermore, some freelancers will have the option to book a consultation.

Learn more with Video calls (Zoom calls).

Messaging limits for a safer experience

To ensure a secure and positive experience on Fiverr, we’ve set limits on message activity to minimize excessive or unwanted communication. This helps reduce spam and ensures a safe and positive environment for everyone. If you reach your messaging limit, you’ll receive a notification and you will need to wait 60 minutes before sending messages to users who are not already in your contact list. During this period, you can still message existing contacts, and other users can initiate conversations with you.

If you continue to exceed the messaging limit, you will receive a warning notification informing you that further violations may result in an account suspension. Continued violations will lead to a permanent suspension of your account for spamming. After three months from your last messaging limit notification, your account will be reset as if no warnings were ever issued. Repeated violations of these limits compromise platform safety, and we encourage you to adhere to these guidelines to maintain a positive experience for all users.

Using notifications

In your notifications, you'll be updated about information from your Fiverr account. Some notifications include direct links to a number of various actions required.

1. Click the bell icon.
2. In the Notifications area, you can view orders created, information submitted, updated orders, orders completed, revision requests, order reviews, and more.
  Note: To view more notifications, scroll downwards.
3. To edit your email, mobile, and real-time notifications settings, click the 'Settings icon' at the bottom of the Notifications area.
- Each order notification represents a single order.
- Each order notification includes a username, image, and Gig thumbnail.
- An icon indicates the status of the order.
- If you missed a few updates relating to the same order, a number will be presented to show you how many require attention.

Using notifications and inbox on the mobile app

Similar to the steps mentioned above on the web or desktop, you'll find the same filtering and action options on the mobile app by tapping the filter icon at the top right of your main inbox screen or by tapping the ellipsis (...) in the upper right corner within an individual conversation.

To perform actions in your inbox:

From the main menu, click on the 'envelope' icon for your 'Inbox'.
To view a specific conversation, click on it from the list of conversations in your inbox.

Note: Once you click on a message from a user, you can see the user's status at the top of the screen (i.e., online or away).

Mobile notifications for Android

If you're noticing delayed notifications from the Fiverr mobile app, it's often due to your device's battery optimization settings. Many phones are set to restrict background activity for third-party apps, which can unfortunately block timely updates.

To ensure you never miss an update, we recommend checking your mobile's battery usage settings. You can usually adjust these settings to allow the Fiverr app to run without restrictions, helping you receive notifications as soon as they arrive.

Note: These steps are applicable to most Android phones.
1. Navigate to 'Settings', then 'Apps.'
2. Click on the search bar, and enter "Battery optimization" or just "Battery."
3. Click on "Optimize battery usage/ Battery optimization" from the list.
4. Select the option to view all apps.
5. Locate Fiverr’s mobile app and disable the battery optimization.
Receive every notification, and make the most of every opportunity!

To learn more about your specific Android device, your mobile battery life, and proper app functionality, see here.

Searching my history

Searching your history allows you to see all your past activity on Fiverr, including orders, messages, and interactions with other users.

1. Once logged in, as either a client or a freelancer, click the envelope icon.
2. At the bottom of your inbox, click 'See All in Inbox'.
3. Within your Inbox, you will see 'All Conversations', and just to the right is the search icon. Click on it to search and type the name of the user you would like to find.
4. If you enter a username and click the search icon, all communication with that username will pop up.
5. To view more information, click any item in the results.
1. Once logged in, as either a client or a freelancer, click 'Orders'.
2. At the bottom of your orders, click 'View all orders'.
3. If you enter an order ID and click the search icon, all orders with that ID will pop up.
4. To view more information, click any item in the results.