Best practices for new Fiverr freelancers

When it comes to being the best of the best at Fiverr, connecting with your customers is pivotal to your success. In this article you will find tips for connecting with your customers, managing your orders, tracking your performance, and in general tips for success and the FAQs we often receive. Additionally, you can access the free "Be a successful seller" course.

Tips: How to best connect with your clients on Fiverr

• Being responsive to your customers not only creates a positive experience for your customers but also helps build you a strong and positive reputation on Fiverr. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember that by responding promptly, you increase your opportunity to receive future business—Use Fiverr's mobile app to respond to your messages anytime and from anywhere!

• Found within your inbox and on the order page.

  Reply to your clients faster using Quick Responses—pre-written response templates. Alternatively, you can create your own unique responses. These are great to use when you are very busy. 

  To make use of quick responses within your inbox:

  1. Open the conversation with the client, then click on the lightning bolt icon on the lower panel:
     
     
      
  2. Either use one of the quick responses provided or create your own:
     
     
     
     

  To make use of quick responses within the order page: 

  1. Click on "Orders", then select the order you need to send a quick response to
  2. Scroll all the way down the page and you will see "Use a quick response" just below the 'Deliver Now' button.
     • Similar to the inbox, use a premade response or create your own.
       
       
       
       
• When your client has placed the order's requirements, be sure to provide an update once you have received everything you need to get started. It's important to let your customers know that you are there for them throughout. Let them know of any progress updates in general. Ensure that you follow up on any questions or concerns raised by clients to instill confidence in the process.
• From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.
• The delivery should always fulfill (or even better, exceed!) your customers' requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.
• To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as a Fiverr seller. If you find yourself running short on time, be proactive and let your customer know, ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers' expectations but to exceed them in every possible way!

Managing your orders 

After optimizing your pricing and using Fiverr Ads to push your services to prime locations in search results, manage your orders and deliveries even better.

Use the following order management features:

• If you find that you are receiving too many orders but don't have enough time to complete them, limit the number of orders you can receive for each Gig. For more, see Limiting orders in queue.
• Delivering your service on time is a critical factor when giving your customers the best experience, and you being a successful Fiverr freelancer. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter. 
• The Set Availability feature lets customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period. 

Manage your orders better

• • For each order, make sure that all the communication with your customer takes place on the order page, including all messages and drafts. Remember! Only once the work is finalized, send it as a delivery. 
  • Delivered the order? Great! You can now follow up with the customer to ensure that they have everything they need. 
  • Orders are automatically completed if the customer doesn't accept the delivery or requests revisions within three days. 
  • The more active you are, the more exposure you get! Your Gig will be paused if you're not active for longer than 30 days but don't worry, you can unpause your Gig at any point from your Gig page.

Optimize

If your Gig does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages' pricing, the main image of your Gig, and the Gig title. Learn from the data and keep optimizing!

Check out this video for more tips for success! 

FAQs

• Learn from Fiverr, the online, on-demand platform using video, is especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.
• Yes. With Fiverr Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And, best of all, it’s free to download. 

Free Course: Be a successful freelancer

Do you want to know how to grow your career as an online freelancer while offering outstanding experiences for every customer?  

It’s no secret that online freelancing is empowering millions to grow their careers, take control of their schedules, and live better lives. Fiverr is leading the way for so many prolific, talented freelancers.

That’s why this course should be your number one choice when growing your business on Fiverr. Learn how Fiverr works, how to create your Gigs the right way using killer descriptions, Gig images, convert potential customers, successfully manage and deliver projects, and more. You can live the lifestyle of a successful freelancer by turning the super tactics we’ll teach you, into your success. This course is based on the experience of top Fiverr freelancers, as well as a deep understanding of the marketplace and all of the tools that are available for you on the platform. 

Are you ready to be a better freelancer? Take the free course right here!