Tips: How to best connect with your customers on Fiverr
Win customers over with rapid replies
Being responsive to your customers not only creates a positive experience for your customers but also helps build you a strong and positive reputation on Fiverr. Take this a step further by providing detailed and informative updates to your customers throughout the entire process. Remember that by responding promptly, you increase your opportunity to receive future business—Use Fiverr's mobile app to respond to your messages anytime and from anywhere!
Use the Quick Response feature
Found within your Inbox and on the Order page.
Reply to your buyers faster using Quick Responses—pre-written response templates. Alternatively, you can create your own unique responses. These are great to use when you are very busy.
To make use of Quick Responses within your inbox:
- Open the conversation with the buyer > Click on the lightning bolt icon on the lower panel
- Either use one of the Quick Responses provided or create your own.
To make use of Quick Responses within your the Order page:
- Click on Orders > Once your Order page has opened, click on the order you need to send a Quick Response
- Scroll all the way down the page and you will see "Use a Quick Response" just below the Deliver Now button
- Either use one of the Quick Responses provided or create your own.
Keep your customers updated during the entire process
When your buyer has placed the order's requirements, be sure to provide an update once you have received everything you need to get started. It's important to let your customers know that you are there for them throughout so let them know any progress updates in general. Be sure to follow up on any buyer questions or concerns to provide confidence in the process.
Create clarity through a structured work process
From the very beginning of the order, let your customers know when they can expect to receive drafts, the final delivery, and any feedback.
Deliver quality work
The delivery should always fulfill (or even better, exceed!) your customers' requirements. This means that the quality of your work should always be of a high standard. Follow up quality work with quality service and, after the delivery, ask if they are satisfied with the service they received.
Deliver on time
To give your customers the best experience possible, be sure to deliver on time. A timely delivery is one of the most important factors for your success as a Fiverr seller. If you find yourself running short on time, be proactive and let your customer know, ahead of time, and request a delivery due-date extension using the Resolution Center. Once again, the aim is not just to meet your customers' expectations but to exceed them in every possible way!
Managing Your Orders
If you find that you are receiving too many orders but don't have enough time to complete them, limit the number of orders you can receive for each Gig. For more, see Limiting orders.
Delivering your service on time is a critical factor when giving your customers the best experience, and you being a successful Fiverr seller. However, in the event that you are unable to finish an order on time, make sure to contact your customer as soon as possible to request more time. Visit the Resolution Center to resolve the matter.
Set your availability
The Set Availability feature let's customers know when you are unavailable. Prior to your leave, set the time, add a quick note, and activate the feature. You will automatically become available for orders at the end of your set period.
Manage your orders better: Tips
- For each order, make sure that all the communication with your customer takes place on the Order page, including all messages and drafts. Remember! Only once the work is finalized, send it as a delivery.
- Delivered the order? Great! You can now follow up with the customer to ensure that they have everything they need.
- Orders are automatically completed if the customer doesn't accept the delivery or requests revisions within three days.
- The more active you are, the more exposure you get! Your Gig will be paused if you're not active for longer than 30 days but don't worry, you can unpause your Gig at any point from your Gig page.
Track your performance: Fiverr Analytics
The hard work you've already done improving your Gig means very little unless you analyze, track, and learn from your Gig's performance. Analyze your Gig's performance with powerful data analytics to identify the challenges and how to surpass them using targeted analytic optimization.
Track the four essential standards:
- Response rate
- On-time deliveries
- Order completion rate
- Overall Seller rating
Track the progress of each Gig here. Select a Gig, view its impressions, clicks, page views, and more statistics over the past 30 days. Learn more with Viewing Gig statistics.
If your Gig does not receive enough views or orders, consider making some changes that can help you earn more. Experiment with your packages' pricing, the main image of your Gig, and the Gig title. Learn from the data and keep optimizing!
Tips for Success
1. How can I improve my professionalism and further my freelancing career?
Learn from Fiverr, the online, on-demand platform using video, is especially tailored for freelancers and professionals. All the classes are taught by top experts who are distinguished in their fields. These courses contain practical and comprehensive knowledge, exercises, quizzes, and tests. By taking a course, you can level up your skills and grow professionally. When you successfully pass the course’s final quiz, a badge will be added to your profile showcasing the skills you have just learned.
2. Do you have any tools that will help me run my freelance business?
Yes. With Fiverr Workspace, you can easily send proposals, invoices, get paid, and manage your time and tasks. And, best of all, it’s free to download. For more information, visit Fiverr Workspace
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