Building strong connections with your clients, delivering on time, and continuously optimizing your Gigs sets you up to grow your business and shine on Fiverr. This article will provide you with tools and tips to grow as a freelancer.
To ensure success and maintain a high standard of service, it’s recommended to keep these core values in mind:
- Set expectations: Clearly define when a client can expect drafts, feedback, and final delivery at the start of the process.
- Respond promptly: Swift replies create a positive experience and improve your response rate.
- Deliver on time: Meeting your deadlines is one of the most important factors for your success and client satisfaction.
Best practices for success
Being responsive and organized helps you build a positive reputation. Take this a step further by providing detailed updates to your clients throughout your work process. Communicate with clients frequently and honestly to help build strong client relationships.
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Reply to clients faster using pre-written response templates found in your inbox. These are ideal for managing communication during busy periods.
To use quick responses in your inbox:
- Open a conversation with a client.
- Click the lightning bolt icon on the lower panel.
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Use a provided template or click to create your own unique response.
Use the Fiverr mobile app to respond to messages anytime and from anywhere to increase your chances of securing future business.
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Use platform tools to ensure you can always meet your commitments and make deadlines:
- Order limit: If you are receiving too many orders, limit the number of active orders you can have in your queue for each Gig.
- Set availability: Use this feature before taking leave. It lets customers know when you are unavailable and automatically reactivates your Gigs at the end of the set period.
- Delivery extensions: If you are unable to finish an order on time, be proactive. Contact your customer as soon as possible and use the Resolution Center to request more time.
The delivery should always fulfill or exceed your customers' requirements. Follow up your delivery by asking if the client is satisfied with the service they received.
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If your Gig isn't receiving enough views or orders, experiment with the following to improve performance:
- Pricing: Test different price points for your packages.
- Visuals: Update your main Gig image to be more engaging and professional.
- Titles: Refine your title to ensure it clearly describes your service.
Note: Your Gig will be paused if you are inactive for longer than 30 days. You can unpause it at any time from your Gigs page.
Resources for freelancers
To further scale your business and manage complex workflows, explore these additional tools:
- For large-scale projects, break the work into manageable phases by using Milestones to ensure structured delivery and clear payment intervals.
- For analytics, tools, and personalized guidance, join the Seller Plus program to help grow your business.
- - New freelancers can join Seller Plus Kickstart
- - Experienced freelancers can join Seller Plus Standard or Premium
- If you are an expert in your field, apply to join Fiverr Pro. Pros are vetted and elite professionals who gain access to high-budget business clients and exclusive growth opportunities.
- Boost your exposure and reach more potential clients by using Fiverr Ads to place your services in prime search result locations.
- Connect with fellow professionals in the community forum to share experiences, ask questions, and learn from other successful freelancers. Learn more about joining the Fiverr Community.
FAQs
- Orders are automatically completed three days after the delivery is submitted, provided the customer does not request a revision or accept it manually.
- No. Only send the final, completed work as a delivery. Use the message thread on the order page to share drafts for feedback.
- You can access the free "Be a successful seller" course through the Fiverr platform to dive deeper into these strategies.