Glossary of terms

As you may have already noticed, Fiverr uses some Fiverr-specific terms. Use the glossary to learn "Fiverr language," the standard terms used, and what they mean. 

Buyer
A registered user who can purchase Gigs on Fiverr.com.

Seller
Once you have registered as a buyer, you have the option to provide a service (Gig) by clicking Start Selling.

BYOB
The Bring Your Own Business (BYOB) program is a Fiverr initiative that offers a way to manage your client projects, free of commission. BYOB helps our top sellers gain business and exposes new customers to other services. 

Custom offers
After discussing a project with a buyer, you can send them customized offers based on their needs. This is one of the best ways for you to increase buyer satisfaction and your own business.

Learn more with Custom offers.

Dashboard
This area shows the statistical numbers associated with your activity on Fiverr and has a list of tasks to remind you of actions needed to take (e.g., deliver an order, respond to a message, etc.).

Earnings
This is the money you earn from completed orders.
Fiverr Anywhere
This feature allows you to take your Fiverr business anywhere - on your blog, Facebook, via messages, and much more. You can start by customizing an offer, and then generate the code (to be placed on your blog, Facebook, etc.).
Learn more with 'Using "Fiverr Anywhere" for sending custom offers.

Fiverr Pro
Verified Pro freelancers are hand-picked by the Fiverr team as best-in-class talents. Fiverr Pro freelancers enjoy better search exposure for customers looking for professional services, faster payment clearance times, higher price limits, a dedicated Customer Success Manager, and more.
 
Fiverr revenue card
This is a debit card powered by MasterCard, which allows you to load the card with your earned Fiverr revenue and then use it like a regular credit card.
Learn more with Setting up your Fiverr revenue card.
 
Gig
Any service offered by you on Fiverr's website, which any buyer can purchase with the click of a button. For example, a Gig can be "I will create a logo design for $50."
 
Gig extras
Add-on services that you can add to your Gig packages. For example, if you provide a caricature (head and shoulders) drawing for $25, the Gig extras could offer a full body caricature for an additional $15, or two people in the caricature for an additional $20, etc.
Learn more with Creating a Gig.
 
Gig metadata
This is a feature that allows you to specify details of your Gig in the form of a keyword. This will help widen your Gig's exposure when buyers search for services relevant to your Gig on Fiverr. For example, metadata in voiceover Gigs can be the language of the voiceover, the accent, or the file type delivered to the buyer.  The information you can add on your Gig will depend on the kind of services being offered.
Learn more with Creating a Gig.
 
Levels
Freelancers can reach different levels by meeting specific performance criteria linked to their work on the platform and their relationships with clients. Each level unlocks new benefits and opportunities. Level badges can be seen on Gig cards, Gig pages, and freelancer profiles.
Learn more with Fiverr's level system.
 
Milestones
This is a useful feature when working on larger, more complex projects. Milestones help ensure you will receive payment for the tasks you completed during the project, while in turn allowing buyers to establish trust in your services and work in steps to ensure satisfaction. Milestones can be used when sending custom offers.
Learn more with Working with milestones.
 
Multiples
This option enables buyers to order multiple quantities of the same Gig. For example, if you offer a basic logo design for $10, a buyer who needs two different logos can order this Gig twice (for $20).
 
Mutual cancellation
A mutual cancellation is a request to cancel an order and can be initiated by both buyers and sellers during the order process. For the order to be canceled, it must be accepted by both parties. Mutual cancellations will automatically cancel an order after two days if the receiving party doesn't reply to the request. Both buyers and sellers will see a cancellation request update on the progress bar with how many days there is left before the order is canceled, and have the option to decline or withdraw the cancellation request to return it to the previous order status. Mutual cancellations cannot be requested after an order is complete.
Learn more with cancellations.
 
Order
When a buyer purchases a Gig, an order page is created between the buyer and the seller.
 
Setting your availability
This is a feature that allows you to pause your account when you want to take a vacation, or if you're overbooked, or if you just need some time off, you can use out of office mode to let buyers know that you're away and when you'll return.
 
Packages
Is the option within a Gig that allows you to offer three different scope levels at three different price factors for a single service.
Learn more with What are packages?
 
Priority support
We prioritize your inquiries to make sure you get help faster.
 
Resolution Center
The Resolution Center is a tool created to assist you in resolving issues with orders. We recommend using the Resolution Center to work things out with the other party before contacting Customer Support.
Learn more about using the Resolution Center as a buyer or a seller.
 
Response rate
This statistic shows an average of how quickly you respond to the first message received from a buyer. It measures responses sent within the first 24 hours.
Learn more with Response time & rate FAQs.
 
Revisions
This is an optional feature that sellers can activate on their Gigs, which allows the buyer to make remarks and provide feedback on the Gig you are currently working on (until they are 100% satisfied).
Learn more with Revisions.
 
Tags
Tags are keywords that you add to your Gigs to help categorize the Gig for search purposes.
Learn more with Creating a Gig.
 
Top Rated 
The top tier in Fiverr’s level system, Top Rated freelancers are recognized for outstanding quality and service. After meeting specific performance criteria, freelancers must then pass an extensive individual review by Fiverr’s evaluation team to earn this elite status. Top Rated freelancers receive priority support, can offer more Gigs, and have access to exclusive benefits.
Learn more with Top Rated.

Warnings
Violations of Fiverr's Terms of Service could result in a warning.
Learn more with Warnings.

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