Custom offers

Custom offers are about being proactive: offer your customized services to potential clients.

Creating a custom offer

Note: Milestone and subscription custom offers are not available in all categories.

1. Once logged in, go to your messages and click 'See All in Inbox'.
2. Select a conversation to send a custom offer, then click 'Create an offer'.
3. Select a Gig and choose an order type:
   • Single payment
   • Subscriptions
   • Milestones
4. Select a package. The template will populate with package details. Customize based on the client's requests.
    
   Example: Offer an expiry date and a number of revisions (optional).
5. Click "Send offer".

Custom subscription offers

Note: This feature is being introduced and is not yet available to all Fiverr users.

•  
  • Helps you grow your business and income by getting repeat orders.
  • Improve your visibility, reputation, and increase your conversion rate—learn about repeat business scores.
• Subscriptions can be offered for up to 6 months, at the subscription price (from $5) you choose, and at your chosen schedule:
  • Daily subscription: Orders can recur every 5 to 29 days.
  • Weekly subscription: Order can recur every 1 to 7 weeks.
  • Monthly subscription: Order can recur every 1-2 months.

Custom milestone offers

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  • Manage complex projects.
  • Get paid for project tasks as you complete them.
  • Build trust with your clients as they approve each milestone step.
• Each milestone project can have up to 5 steps. You need to give each step a name and description.
  
  Example: Animated Explainers category, 'Storyboard' step: Set the delivery time and price per step. For final delivery, submit all steps.

Custom hourly offers

•  
  • Expanding your service offerings.
  • Adapting to client needs.
  • Building trust and long-term relationships.
  • Hassle-free payment process.

• Set up an hourly offer including the following:

  a. Hourly rate
  b. Add a weekly hour limit according to what is discussed with the client (optional): It’s recommended to communicate with the client the expected amount of hours you plan to work each week to increase transparency and project alignment. 

  Note: the client will be able to change the weekly limit once the order is placed.

  c. Time estimation on the work: Provide the client with an estimated total number of hours (minimum of 8 hours) for the project. This transparency can help increase trust.

  d. Custom offer expiration (optional).

Custom payment options

Choose either subscription or milestones; they cannot be combined into the same order. Suggest a payment option based on the information given by the client: 

• Use for simple deliveries that can be completed in 1 step.
• Use this option when a client wants to make repeat orders—set a price and delivery schedule that fits the client’s needs.
• Use this option for complex projects—the client will approve each project step.

In all cases:

• Once you receive all the needed info, disable the 'Ask for Gig Requirements' option. Then, once the client accepts your custom offer, the order starts automatically 
• Clients can't accept custom offers if your 'Set your availability' status is set to “pause”. Your client will receive a pop up letting them know that you are unavailable and there is no option to accept the custom offer. 

Sending offers on the mobile app

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  1. From the main menu, click the 'Inbox' icon.
  2. Open a message within the list.
  3. Click "Create an offer."
  4. Select an existing Gig to offer.
     Note: Here you can also select 'Change Gig' to select a different Gig to send.
  5. Describe your offer, including the payment method, total price and expected delivery time.
  6. In the 'Define the scope' area, add the extra services you would like to offer, including the revisions (optional).
  7. In the 'Offer settings' area, you can set an expiry date and determine whether you still need the buyer to send requirements or not.
  8. You have the option to save the offer as a 'Template', so that next time you can choose it from your saved offers. 
  9. Click "Send offer."

Learn more about custom offers by reading our blog: Custom offers can help your Fiverr business grow. You can also find helpful tips in our Perfect proposal article.