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Creating and managing custom offers

Custom offers let you proactively propose personalized services and unique pricing to potential clients, helping you grow your business. 

 

 

Feature functionality 

Custom offers are a tool for freelancers to provide tailored solutions that may not be covered by standard Gigs. They help you build trust, adapt to specific client needs, and increase your conversion rate by offering a professional, transparent approach to handling a variety of project types.

Custom offers can be sent through your inbox on the desktop site or the mobile app. Once a client accepts your offer, the order starts automatically.

  • All freelancers with an active Gig can send custom offers.
  • Milestone and subscription custom offers are only available in specific categories.
  • Clients cannot accept a custom offer if your status is set to Unavailable.

Ensure you have no pending offers before setting your account status to Unavailable, as clients can still pay for pending custom offers while you are away.

Learn more with Setting Availability for freelancers.

Pricing and delivery limits

The following standards apply to all custom offers:

  • Minimum of $5 USD up to a maximum of $20,000 USD.
  • Between 0 and 20, or Unlimited.
  • 1 day to 90 days.

Custom offer types

You can choose from four order types based on the project requirements:

Order type Best use case Key details
Single payment Simple tasks completed in one step. One-time delivery and payment.
Subscriptions Repeat business and long-term work. Recur daily, weekly, or monthly for up to six months.
Milestones Complex projects with multiple phases. Up to five steps; get paid as you complete each task.
Hourly Flexible work based on time spent. Set an hourly rate and a weekly hour limit.

How to create a custom offer

  •  
    1. Log in and go to your messages.
    2. Click See All in Inbox.
    3. Select the conversation with the client and click Create an offer.
    4. Select the Gig you want to offer and choose the order type (Single payment, Subscriptions, Milestones).
    5. Select a package to auto-populate details or customize the fields manually.
    6. Optional: Add an expiry date and the number of revisions.
    7. Click Send offer.
  •  
    1. Click the Inbox icon from the main menu.
    2. Open the message from the client.
    3. Click Create an offer.
    4. Select a Gig. You can also click Change Gig to select a different one.
    5. Describe your offer and include the payment method, price, and delivery time.
    6. In the Define the scope area, add extra services and revisions.
    7. In Offer settings, set an expiry date or choose to skip the Gig Requirements.
    8. Optional: Click Save as template to reuse the offer later.
    9. Click Send offer.

Managing offers

  • You can click Withdraw Offer at any time before the client accepts it or before it expires.
  • Clients who do not see the service they need on your Gig page can click Request a Quote to ask for a custom offer.
  • When a client receives an offer, they can click Accept, Decline, or Ask for Changes.

You can find helpful tips in our Perfect proposal article.

FAQs

  • Custom offers must be between $5 USD and $20,000 USD.
  • The delivery time frame for a custom offer ranges from 1 to 90 days.
  • You can include up to five steps in a milestone custom offer, and you get paid as you complete each task.
  • Yes, you can set the number of revisions between zero and 20, or choose Unlimited.
  • Subscriptions are for repeat business and can recur daily, weekly, or monthly for up to six months.
  • Clients can still pay for pending custom offers while you are away. Ensure you have no pending offers before setting your account status to unavailable.

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