When you order a service, add an extra, or accept a custom offer on Fiverr, you choose from several payment options and see exactly what you'll pay before you confirm. This article walks you through the payment steps for a new order, an extra, a custom offer, and a subscription, so you know what to expect at checkout. It also covers how payments work behind the scenes, including service fees, split payments, and extra security checks.
Before you begin
You need a payment method available in your country. See Payment methods for the full list of options and where they're available.
Some countries require extra information during checkout:
- United States: zip code
- Canada: billing information
- Brazil: CNPJ number for businesses, or CPF number for individuals
- Philippines: PSN (Philippine Identification System) number
- India: PAN (Permanent Account Number)
If you're paying for a subscription or another recurring program, you need to agree to automatic monthly renewal before you can complete the purchase.
How payments work for orders, extras, and custom offers
- We add a service fee to your total at checkout to cover our administrative costs. You can review and approve this fee before you pay. The standard service fee is 5.5% of your purchase amount, and we add a $3.50 fee to orders under $200. Every payment you make carries its own service fee, so if your order involves multiple transactions, such as an extra or a tip, each one has a separate fee.
- For some transactions, we may ask you to verify your payment with an extra security step. If this happens, choose to receive a verification code by phone or email, enter the code, and confirm it to complete your order.
- You can combine Fiverr Credits, your Fiverr Balance, or your earnings with a payment provider to pay for an order. You cannot use more than one card in a single transaction, but you can use different cards for separate orders.
- After your first payment for a subscription or recurring program, we use that same payment method for future payments, even if you have a different default payment method saved on your account.
Learn more about Subscription orders for clients. - If you're using a custom offer or Gig package with milestones, we charge you for each milestone separately as you approve it and move to the next one. See Milestones for how milestone orders work.
Payment methods vary by country and device. See Payment methods for the full list of what's available to you.
Sending a request to order
Some Gigs require you to send a request before you can place an order. If a Gig has this option, you'll see a Request to order button instead of Continue on the Gig page.
- Click Request to order on the Gig page.
- Write a message describing your project and attach any relevant files.
- Submit your request.
We send you a confirmation and show you the freelancer's average response time. Once the freelancer approves your request, you can continue to payment.
Request to order isn't available on all Gigs. If you don't see this button, you can order directly, or message the freelancer with questions before you order. Repeat clients and clients who already received a custom offer from the freelancer can sometimes order directly without sending a request.
How to pay for an order
- Once you find the service you want to order, click Continue.
- Customize your order to fit your needs. You can add extra services or increase the quantity of what you're ordering.
- Click Continue. You'll go to the payment options page, where you can choose your payment method. If you have a discount code, enter it here. On the right side of the page, you'll see a breakdown of the price, taxes, and fees.
- Click Confirm & pay. We'll charge you and create your order page.
Increasing the quantity of your order doesn't automatically adjust the delivery time frame. If you need to order a larger quantity, contact the freelancer to adjust the delivery time before you complete your purchase.
How to pay for an extra on an ongoing order
- Go to your orders page, then click the order you want to add an extra to.
- Open the order page.
- You'll find the available extras in both the Activity and Details tabs. Click + Add on the services you want to add.
- Click Confirm order to purchase the extra.
Extras may change your order's delivery time. Some extras, such as fast delivery, are unavailable after you place the main order. Others can only be purchased once per order, while some can be purchased multiple times.
How to pay for a custom offer
When a freelancer sends you a custom offer or a quote, click the button to complete the purchase.
If you're purchasing the offer through an active order page, we credit the funds to that order. If it's a new offer, we create a new order page.
How to pay for a subscription
Subscriptions are billed monthly. You can cancel anytime, but the cancellation takes effect at the end of your current billing cycle.
When you subscribe, mark the checkbox confirming that you understand your payment renews automatically every month.
This applies to Seller Plus, Team accounts, and other subscription orders.
How to pay for services on the mobile app
You can pay for services on the Fiverr mobile app using any of your available payment methods. See Payment methods for the full list of what's available on mobile.
After your first purchase, we save your payment method so you don't need to enter your details again for future orders.
Troubleshooting & best practices
If your payment doesn't go through, see Payment troubleshooting for steps to resolve common payment issues.
FAQs, client
- The service fee covers Fiverr's administrative costs. It's 5.5% of your purchase amount, plus $3.50 for orders under $200. You can review it before you confirm payment.
- Yes. You can combine Fiverr Credits, your Fiverr Balance, or your earnings with a payment provider. You cannot use more than one card in a single transaction.
- For some transactions, we ask you to complete an extra security step. Choose to receive a verification code by phone or email, then enter it to continue.
- Depending on your country, yes. See Before you begin for the countries that require extra information at checkout.
FAQs, freelancer
This article covers the client payment flow. Freelancers don't need to complete these steps to receive payment for their orders.