Managing your account settings

Your account settings page is the place for managing your personal information, security, and preferences on Fiverr. By keeping this information up-to-date, you can ensure your account is secure and your experience on the platform is seamless. This article will guide you through each section of the account settings, helping you manage everything from your personal details to your security settings.

How to manage your personal information?

To access this section, click on your profile picture Account settings > Personal information. This section is where you manage your:

• Full Name: Your full name is used for internal verification and is not displayed publicly on your profile.
• Email: Your email is essential for all communication and notifications from Fiverr.
• Online status: Your online status indicates your availability to Fiverr users. This option is set to online as the default.
• Account deactivation: If you no longer need your account, you can deactivate it directly from your account settings. Learn more in our help center article on How to deactivate or permanently delete your account.

How do I change my email address?

To change your email address, review the following steps:

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  1. Within your account settings, enter your new email address in the Email field and click Save.
  2. Click the link in the confirmation email sent to your new email address.
  3. You will receive a text message with a phone code. Enter this code into the verification box on your settings page.
   

  If you don't have access to your registered phone, contact Customer Support for help.

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  1. Within your account settings, enter your new email address in the Email field and click Save.
  2. Click the link in the confirmation email sent to your old email address and log back into Fiverr.
  3. Once logged in, go to your new email account, where you will receive a second confirmation email.
  4. Click the link to confirm, and your email will be changed.

How do I manage my online status?

1. Log in to your account click your profile picture select Settings.
2. Under Online status, choose the duration you wish to appear offline (1 hour, 1 day, 1 week, or Forever).
3. Click Save Changes to apply your new status.
4. To go back online, select Go Online from the same drop-down menu.

For freelancers, this option affects availability under the search filter for "online freelancers."

How to manage your account security?

Protecting your account is a top priority. This section allows you to manage critical security settings to keep your information safe.

• Change password: Update your password regularly to keep your account secure.
• Security question: Set up a security question to help verify your identity if you ever need to recover your account.
• Two Factor Authentication: Add an extra layer of security to your account with two-factor authentication.
• Phone verification: Verifying your phone number adds an essential layer of security to your Fiverr account, building a secure profile. Learn more with Phone verification - Secure your Fiverr account.
• Connected Devices: This allows you to see all the devices and locations from which you have logged in to your account. You can use this to monitor for any suspicious activity and log out of any devices you no longer use.

Learn more with our help center article on Password security, security questions, and two-factor authentication.

How to manage your notifications?

To view your notifications, click the bell icon at the top of the page. In the notifications area, you can see updates on orders being created, submitted information, completed orders, revision requests, and more. If you want to see older notifications, simply scroll down. 

To change your settings for email, mobile, and real-time notifications, click the Settings icon at the bottom of the notifications panel or go to your profile picture Account settings Notifications.

• Using an Android device? Delayed Fiverr notifications are often caused by battery optimization settings that limit background activity.

  To ensure you receive notifications as soon as they arrive:

  1. Open the Settings app on your phone.
  2. Go to Battery or Battery & performance (name varies by device).
  3. Tap on Battery usage or Battery optimization.
  4. Select App battery usage or tap the three-dot menu (⋮) and choose Battery optimization.
  5. Tap the dropdown menu at the top and choose All apps.
  6. Find and tap Fiverr (or the app you want to change).
  7. Select Don't optimize or Allow background activity, then confirm.

  These steps work for most Android phones. However, steps and names can vary slightly based on your Android version and device brand.

How to manage your Personal and Business Information?

This section is exclusively for freelancers and is crucial for maintaining compliance with the Digital Services Act regulations and trust within the Fiverr community. It helps verify your personal and business information. To learn how to complete this mandatory step, visit Personal and business information verification.