Important: Customer Support will never ask for your password, but may ask you for your security question's answer in specific situations (e.g., to verify account ownership). This is always managed through an official Customer Support request.
About your password
For your security, always maintain the privacy of your personal security settings. Your password is private and crucial for accessing your Fiverr account; never share it with anyone. You created this password during sign-up and will use it for all logins.
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To change or update your password, if you remember and have access to it:
- Navigate to your profile image, then select 'Settings', and finally 'Security.'
- In the Change password section, update your password, then click "Save Changes."
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- If you forgot your password, and would like to reset it:
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Go to Fiverr.com, click on "Sign in" and select "Continue with username/email."
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Click on "Forgot password?."
- Enter your email address and click on "Reset password."
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If the email matches the account, a password reset email will be sent to that address.
- If you signed up using a social connect button and don't know your password:
- Follow the instructions above, and reset your password through the 'Forgot Password' link.
- To disconnect an account from your connected accounts on your iOS or Android app:
- Click your profile icon, then select 'Preferences', and finally 'Security.'
- Go to 'Connected accounts'. Then, click "Edit" (on Android, select the red right arrow) and choose 'Disconnect.'
Security questions
To increase your account security, we recommend that you set up a security question.
You will be asked this question when making specific changes within your account settings so be sure that the answer is something only you would know.
Important: Customer Support will only ask for the answer to your security question to verify account ownership.
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- Navigate to your profile image, then select 'Settings', and finally 'Security.'
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In the Security question section, click "Edit."
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Select your question, add the answer, and then click "Submit."
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- Navigate to your profile image, then select 'Settings', and finally 'Security.'
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In the Security question section, click "Edit."
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Answer your existing question.
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Select a new question, add the answer, and then click "Submit."
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- Remember that the fields are case-sensitive. Please use the correct capitalization (upper/lower case) when entering your security answer.
- Make sure not to add any spaces to your answer.
- Please keep your answer to 20 characters or less. Longer answers cannot be accepted by the system.
Two-factor authentication
To increase your account security, set up two-factor authentication.
Whenever you log in through a new device, you will receive a code via the registered email address (default), verified phone number (if the account is phone verified), or to another device where you sign into Fiverr.
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- Navigate to your profile image, then select 'Settings', and finally 'Security.'
- Scroll down to the Two-Factor Authentication section, and use the toggle to activate/deactivate.
Note: Two-factor authentication can't be completely removed from your account.
If you disable it, you'll still get notifications of new sign-ins from different devices, but you won't be asked to provide a login code. - The code is sent to your registered email address by default. However, if you wish to receive a code to your phone—phone verify your account.
Learn more with Verifying your account using your phone.
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- Navigate to your profile image, then select 'Settings', and finally 'Security.'
- Locate the device you wish to remove from the list.
- Click "Sign Out."
Note: If you can't access your registered email, have forgotten your security question, or are unable to log in, please contact Customer Support via the 'Contact us' tab at the bottom of the page for assistance.