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Password, security question, and two-factor authentication

Learn how to keep your Fiverr account secure by managing your password, setting up a security question, and using two-factor authentication (2FA).

To add, manage and remove your password, security question, or two-factor authentication please follow these steps:

  1. Go to your profile image and select Account Settings.
  2. Select Account Security.
  3. Choose the topic you want to manage and select it from the menu.
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Password

Your password is the primary layer of security for your Fiverr account. It is created during sign-up and used for all logins. Never share your password with anyone.

Customer Support will never ask for your password. It should always remain private and known only to you.

Password requirements

  1. Must begin with a letter
  2. Between 8 and 30 characters
  3. Must contain both upper and lower case letters
  4. Must contain both letters and numbers
  5. Cannot be a password you have used before

How to change your password

If you are signed in and remember your current password:

  1. Go to your profile image and select Account Settings.
  2. Select Account Security.
  3. In the Change password section, enter your current password, then your new password.
  4. Click Update password.
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If your account has a verified phone number, you will be prompted to enter a verification code before the change is confirmed.

  • If you have forgotten your password or signed up with a social account and do not have a password set:

    1. Go to Fiverr.com and click Sign in.
    2. Select Continue with username/email.
    3. Click Forgot password?
    4. Enter your email address and click Reset password.
    5. If the email matches an account, a password reset link will be sent to that address. Click the link and follow the instructions to set a new password.
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    If your account has a verified phone number, you will need to pass phone verification before you can enter your new password.

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    • Clear your browser's cache and cookies.
    • Double-check the email address for typos.
    • Check all folders in your inbox, including spam.
    • Temporarily disable any password-saving browser extensions such as LastPass.
    • If you are locked out after too many incorrect password attempts, wait 24 hours before trying again.
    • If you do not have access to your registered email address, contact Customer Support.

    If you signed up with a social account (such as Google or Facebook), you may need to log in through that connection rather than with an email and password.

Security question

A security question adds an extra layer of verification to your account. You may be asked to answer it when making certain changes. Make sure your answer is something only you would know.

Customer Support may also ask for your answer to verify account ownership, this will always be done through an official support request.

Security answer requirements

  1. The answer is case-sensitive. Use the correct upper/lower case.
  2. Do not include spaces.
  3. Maximum 20 characters.
    1. Go to your profile image and select Account Settings.
    2. Select Account Security.
    3. In the Security question section, click Set.
    4. Choose your question, enter your answer, and click Submit.
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    1. Go to your profile image and select Account Settings.
    2. Select Account Security.
    3. In the Security question section, click Edit.
    4. Answer your existing question.
    5. Choose a new question, enter your answer, and click Submit.
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    If you cannot remember your current answer, click I forgot and follow the instructions.

Two-factor authentication (2FA)

Two-factor authentication adds an extra layer of security to your account. When you log in from a new or unrecognised device, you will be asked to verify your identity using a code in addition to your password.

This means that even if someone knows your password, they cannot access your account without the second factor.

2FA is available on web, iOS, and Android.

When 2FA is triggered

You will be asked to verify your identity when:

  • Logging in from a new or different device
  • Logging in from the same device using a new browser
  • Logging in from the same device using incognito or private mode
  • Logging in from the same device after clearing your browser cache and cookies
  • Logging in from the same device after removing it from your connected devices list
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    1. Go to your profile image and select Account Settings.
    2. Select Account Security.
    3. Scroll down to the Two-factor authentication section and click Edit.
    4. Select or unselect Enable 2FA.
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    2FA cannot be completely removed from your account. If you disable it, you will still receive notifications when a new device logs in, but you will not be asked to enter a verification code.

  • When 2FA is triggered, you can choose how to receive your verification code:

    • Email
    • SMS or WhatsApp (if your phone number is verified)
    • Notification on an already logged-in device

    Enter the code you receive to complete the login. You will also receive an email notification whenever a new device logs into your account.

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    If you did not authorize this login, change your password immediately from your security settings.

    1. Go to your profile image and select Account Settings.
    2. Select Account Security.
    3. Scroll down to Connected devices, click Manage.
    4. Find the connected device you want to remove and click Disconnect device and log out.
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FAQs

  • No. Your password is private and not visible to anyone, including Customer Support. Fiverr will never ask for your password.

  • Fiverr's security system automatically logs users out of all devices and resets their password if it detects suspicious activity or a potential account breach. If this happens and you did not request it, contact Customer Support immediately.

  • This can happen if you cleared your browser cache or cookies, switched to a new browser, used incognito mode, or removed the device from your connected devices list. All of these actions cause Fiverr to treat your device as new.

  • You can turn off the 2FA toggle, but 2FA cannot be completely removed from your account. You will still receive login notifications when a new device signs in.

  • Try logging in from a device that is already verified. If you cannot access any of your verified devices or contact methods, reach out to Customer Support for help with account recovery.

  • For Facebook or Google, you can disconnect the link directly from those accounts. For other social platforms, contact Customer Support.

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