Managing your account settings

Your account settings page is the central hub for managing your personal information, security preferences, and account status on Fiverr. This article explains what each section contains and how to update your settings.

Before you begin

To access your account settings, click your profile picture and select Account Settings.

You must verify your email address before you can edit your account settings. Restricted accounts cannot edit settings.

Personal information

This section lets you manage the following:

• Your full name is used for internal verification only and is not displayed publicly on your profile. To update it, click Edit next to your name, enter the new name, and click Save.

  Full name requirements:

  • Between 2 and 50 characters
  • Must start with a letter, number, or underscore
  • Only English letters, numbers, and the following characters are allowed: - _ @ +

• Your email address is used for all Fiverr communications and notifications. To change it, follow these steps.

  If your account has a verified phone number:

  1. Go to Account Settings and enter your new email address in the Email field, then click Save.
  2. Click the confirmation link sent to your new email address.
  3. Enter the verification code sent to your phone.

  If your account does not have a verified phone number:

  1. Go to Account Settings and enter your new email address in the Email field, then click Save.
  2. Click the confirmation link sent to your old email address and log back in to Fiverr.
  3. Go to your new email account and click the second confirmation link.

  If you do not have access to your registered phone number, contact Customer Support for help.

• Your online status controls how you appear to other users. The default is online.

  • For freelancers: Being set to online makes you visible under the "online freelancers" filter in search results, and shows you as online to other users.
  • For clients: Being set to online shows you as online to other users.

  To change your status, click Edit next to Online status, choose a duration from the dropdown (1 hour, 1 day, 1 week, or Forever), and click Save. To go back online, select Go Online from the same dropdown.

• If you no longer need your account, you can deactivate it directly from Account Settings. Note that users with active orders cannot close their account.

  Learn more in the article How to deactivate or permanently delete your account.

Account security

This section contains your security settings:

• Change password: Update your password to keep your account secure.
• Security question: Set up a security question to help verify your identity if you need to recover your account.
• Two-factor authentication (2FA): Add an extra layer of security that requires a second verification step when you log in.
• Phone verification: Verifying your phone number adds an essential layer of security to your account.
• Connected devices: View all devices and locations that have logged in to your account. Use this to monitor for suspicious activity and log out of devices you no longer use.

For more detail on passwords, security questions, and 2FA, see the article Password, security question, and two-factor authentication.

Notifications

To view your notifications, click the bell icon at the top of the page. To change your notification preferences, go to Account Settings > Notifications, or click the Settings icon at the bottom of the notifications panel.

• Select how you want notifications delivered: via Email or as a Push notification.
• Check or uncheck boxes to turn specific notification types on or off.
• Use the Real-time notifications toggle to turn on-screen updates on or off.
• Use the Sound effects toggle to enable or disable notification sounds.
• Click Update preferences to save your changes.

Android tip: If you experience delayed notifications on Android, go to Settings > Battery > Battery optimization, find Fiverr in the app list, and select Don't optimize or Allow background activity. Steps may vary by device.

Personal & business information (freelancers only)

This section is required for freelancers only to comply with Digital Services Act (DSA) regulations. It allows you to verify your personal and business information. For full details, see the article Personal and business information verification.

FAQs

• Your email address must be verified before you can edit your settings. Restricted accounts also cannot make changes to account settings.

• Check that your name is between 2 and 50 characters, starts with a letter, number, or underscore, and only uses English letters, numbers, or the characters - _ @ +.

• Contact Customer Support for help with email changes when you no longer have access to your registered phone.

• For freelancers, setting yourself to offline removes you from the "online freelancers" search filter. For clients, it simply hides your online status from other users. You can set it to offline for 1 hour, 1 day, 1 week, or Forever, and switch back anytime by selecting Go Online.

• No. You must wait until all active orders are completed or resolved before you can deactivate or delete your account.