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Managing orders

As a freelancer, manage your orders efficiently using the various tabs on your manage order page.

 

Manage your orders

  1. To access your orders, log in go to "Selling" menu > select "My business" > click on "Orders."
  2. This will open the 'Manage orders' page with an overview of all your orders, from active orders to past orders.
  3. Click on an order within the list to view the order details.

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Manage order tabs

Note: The red clock showing the time when the delivery should be made is a helpful tool for freelancers to track the time spent on an order. This is not an indicator of the status of the order. 

  • All the orders that require additional actions from you (e.g. rejected orders, late orders, etc.).
  • All the orders that you're currently working on, and are 'In progress.'
    If an order was placed, but the information required from the client wasn't submitted, then you will see that your order is 'Awaiting requirements.'
  • When an order is marked as late, the freelancer missed the expected delivery time.
    An order is considered to be very late if it has not been delivered for 24 hours after the delivery date. 
  • When an order is marked as delivered, the freelancer has sent a delivery message for the client to review.
  • The order is marked as completed when a freelancer delivers an order and a client leaves a review.
  • All the orders that have been cancelled.
  • These are the orders that you have chosen to highlight as important.

Learn more about the different types of order statuses with: What does my order status mean?

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