DSA overview

What is DSA?

The European Union’s Digital Services Act (DSA), is a recent European regulation developed by the EU Commission. It oversees various platforms like marketplaces, social networks, and content-sharing platforms. The goal is to establish a safer digital environment that safeguards the fundamental rights of all digital service users. The DSA strives to enhance transparency, accountability, and user empowerment.

What steps is Fiverr taking to comply with the Digital Services Act?

Fiverr is dedicated to adhering to industry standards and regulations. We've established an in-house task force dedicated to comprehensively addressing all aspects of the regulation and delivering the best experience to our community.

Certain adjustments are required to guarantee our compliance with the DSA, ensuring a safe and trustworthy experience for the Fiverr community members. Here are some instances of the modifications we've implemented in processes, policies, and products to meet the objectives of the DSA:

  • We've modified the registration process for new freelancers on the platform, ensuring the verification of freelancers who identify as businesses before featuring them in our catalog.
  • We are committed to transparency and are actively developing resources to inform our users about content moderation and system operations.
  • We've enhanced reporting processes and tools for addressing abuses, illegal content, harassment, and violations of our Terms of Service.

What's in it for you as a Fiverr freelancer or customer?

The new regulation focuses on two key areas: Enhanced Identity Verification and Platform Safety and Trust. The first requires verifying business freelancers, fostering higher quality work, reliability, and platform trust. Secondly, safety and trust are bolstered by stronger privacy and security measures, along with new reporting tools to combat harmful content. For more details on reporting, check out "How to report content or behavior on Fiverr".

For more information on our reporting tool please read How to report content or behavior on Fiverr.

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