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Verify your identity

At Fiverr, ensuring a safe community for everyone is a top priority. To achieve this and facilitate secure business practices, we routinely require freelancers to verify their identity.

This process typically involves submitting an official government Identity Document (ID). In some instances, we may also use alternative methods like phone verification, either in addition to or instead of an ID.

Completing identity verification may be necessary to offer your services on Fiverr.

ID verification Step by step

  • Before you begin the ID verification process, ensure you have the following ready:

    • A Computer and Smartphone: Log in to your Fiverr account on a computer and have a smartphone with a camera ready.

    • Original ID: Use a physical ID, such as a Driving License, Passport, Permanent Residency Card, ID Card, Residency Permit, or Diplomatic Passport. Digital or online copies are not accepted.

    Clear Camera Access: Ensure your smartphone camera is functioning properly and has access permissions enabled in your browser.

    1. Log into Your Fiverr Account: Use a computer to access your Fiverr account.

    2. Access Verification Settings:

      • Click on the Settings icon in the top right-hand corner of your dashboard.

      • Select "Personal & Business Info."

      • Locate the "Verify" button and click on it.

    • Take a Clear Photo of Your ID: Ensure all information on your ID is visible and legible. Avoid using saved images or screenshots.

    • Enter Your Name Accurately: Type your name exactly as it appears on your ID.

    Select the Correct ID Type: Choose the ID type you are using from the drop-down list.

  • If you encounter issues during verification, consider the following solutions:

    • Clear Cache and Cookies: This can resolve many technical issues.

    • Disable VPN: Ensure no VPN is active during the verification process.

    • Use a Different Browser: If issues persist, try using a different web browser.

    Ensure Correct Region Selection: Make sure the region selected matches the one on your ID.

  • If your verification attempt fails:

    • Review the Account Verification Help Center Article: Ensure you understand all requirements and steps.

    • Wait Before Retrying: Allow at least 6 hours before attempting verification again.

    Check for Verification Button: If you cannot find the "Verify" button, ensure you are in the correct section under "Personal & Business Info."

    • Proof of Residency: Acceptable documents include utility bills, telephone bills, or rental agreements.

    • Language and Name Issues: If your ID is in a different language, ensure you follow any specific instructions provided by Fiverr.

    • Camera and Photo Quality: Ensure your face and ID are clearly visible with no obstructions.

Do not take photos of scanned images of yourself or your ID, these cannot be verified.
As part of the ID verification process, we use a third-party service provider’s identity verification software. The software first validates that your image is from an official government ID and that your selfie is authentic. It then compares the two images you upload to determine whether the uploaded ID and selfie are authentic images that match.
This process is required to prove that the document submitted represents you, and isn’t copied from other sources.

If issues persist, consider reaching out to Fiverr support for further assistance.

How we use your data

The collection and processing of ID cards are required to ensure a trustworthy community and marketplace, to enforce our terms of service, and in order to comply with applicable laws.

We assure you that the identification card won’t be used for any other purpose—including marketing purposes—nor shared with other users.

The copy of your identification card is only kept for as long as required—and for the required purpose explained above.

We take great care in maintaining the security of the site and your information. If you believe that your ID is not necessary for the mentioned purposes, you can contact Customer Support using the 'Contact us' tab at the bottom of the page.

 

Learn more about privacy and security with ID verification: Data protection and usage and our Privacy Policy.

ID verified freelancers

Please be aware that the verification process relies on information provided by the freelancer; therefore, we cannot guarantee that they are who they claim to be or that the data provided by them is accurate. We always encourage and enforce that all communication and transactions remain on Fiverr—this also allows us to support and assist our clients and freelancers.

Use your best judgment and learn more with Communication: The dos and don'ts.

FAQs

  • The information you provide is to verify your identification with Fiverr. Your ID will not be shared with other users, including other members of the community.
  • You must verify your ID as soon as you receive a notification on your account. You will have 14 days to complete the process. Failing to do so will remove your ability to sell on Fiverr.

    ID verification helps keep Fiverr safe and honest. You may be asked to complete ID verification before joining one of our premium programs, if there are concerns about the safety of your account, or when required by regulations.

  • Our ID verification process is explained in detail above. We ask that you refrain from sending your ID through a Customer Support request, as we are unable to verify your ID for you this way.
    Note: Fiverr will never ask for ID verification via email.

    Safety Tips:

    • Do not share personal details like phone numbers, home addresses, tax-related information, banking details, etc..
    • Beware of fake emails with company logos, fake login pages and URL’s, and messages requesting personal information or payments.
    • Do not click on suspicious links or links connected within an email from an unknown sender 
    • Always check the sender's email address to ensure it is from an official Fiverr domain.
    • Use strong, unique passwords for your Fiverr account and change them regularly.

  • We take great care in maintaining the security of the site and your information, to prevent unauthorized access, loss, misuse, alteration, destruction, or damage to it through industry-standard technologies and internal procedures.

    Once we have received your data, we will use strict procedures and security measures to try to prevent unauthorized access. Learn more with our Privacy Policy.

  • You must verify your identity with a valid ID. This includes a driver's license, passport, or other valid ID included in the list found when you start the ID verification process. The IDs available vary per country.

  • Yes. Fiverr may require some of our customers to go through a verification process. Fiverr does not require account verification when opening an account.

    Note: Customer Support is not able to start this process for you, nor are they able to verify your ID for you—this includes trying to verify through a ticket request.

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