Quick responses and auto-replies

Fiverr gives you several tools to help you communicate faster and more consistently with clients. This article covers two of them: quick responses and auto-replies. Used together, these two features help you keep your response rate high, make a strong first impression, and spend less time typing the same things over and over.

Overview

Here's a quick overview of the two features:

Both features use the {username} variable to automatically insert the recipient's username into your message, making it sound more personal.

Quick responses

How to create a quick response

1. Go to your Inbox and open any message.
2. Click the lightning bolt icon below the message area.
3. Click Add a quick response (or the + icon).
4. Give your response a name (for example, "File formats" or "Timeline and revisions").
5. Type your message in the Enter your quick response field. Use {username} anywhere in the text to automatically insert the client's username.
6. Click Save.

 

How to use a quick response

1. In your inbox, an active order, or a delivery message, click the lightning bolt icon below the message area.
2. A pop-up appears with your saved responses and any suggested quick responses for common client questions.
3. Click the response you want to use. The text populates in the message field.
4. Edit the text to personalize it. If you see <please add details here>, replace that placeholder with the relevant information.
5. Click Send.

How to edit, duplicate, or delete a quick response

Open the quick responses panel via the lightning bolt icon. Hover over any saved response to reveal the action icons on the right:

• Edit icon: Update the name or message text.
• Duplicate icon: Create a copy to use as a starting point for a new template.
• Delete icon: Remove the response permanently.

Auto-reply

The auto-reply feature automatically sends a prewritten message the first time a client contacts you. Use it to acknowledge new enquiries, set your response time expectations, or collect project details before you get to the conversation.

If you use the Personal Assistant (PA) feature, your auto-reply is disabled automatically to prevent duplicate responses.

How to set up your auto-reply

To turn off auto-reply, follow the same steps and toggle it off.

Auto-reply messages do not substitute direct reply messages. Respond within 24 hours to maintain your inbox response rate. Unread messages will remain marked in your inbox to remind you to provide a manual response when available.

Auto-reply templates

You can use these templates as a starting point. Feel free to personalize them with your name, business hours, and any details specific to your services.

• Use this template when you want to reassure new clients that you've received their message and will follow up soon.

  Hi {username},
  Thanks for reaching out! I've received your message, and I'll get back to you soon. If there are any additional details you want to add, feel free to send them my way.
  I look forward to chatting with you!

• Use this template when you want to get a head start on understanding the client's project before your first real exchange.

  Hey {username},
  Thanks for your message — I'd love to help! While I get back to you, could you share a few more details about your project? References, timelines, and anything that helps me understand your vision are all very useful.
  If you're still figuring out the details, no worries — I'm happy to help you decide which package works best or put together a custom offer.

Best practices

1. Combine both features. Use auto-reply to handle first contact automatically, and build a library of quick responses for the follow-up conversation.
2. Keep your auto-reply brief and warm. Clients want to know you've seen their message. A short, friendly acknowledgment is more effective than a long message.
3. Always personalize before sending. Quick responses are templates. Review and adjust the text to fit the specific client or situation before you hit Send.
4. Name your quick responses clearly. Use names like "File formats" or "Revision policy" so you can find the right template quickly when a client is waiting.
5. Update your auto-reply if your availability changes. If you mention business hours, make sure they're accurate. An auto-reply promising a response "within 2 hours" when you're actually unavailable can cause frustration.
6. Use {username}. Personalized greetings feel less robotic. Both features support this variable.

Learn more with The art of auto replies.

FAQs

• No. It only sends once, to the very first message in a new conversation. It does not send to clients you've already spoken with, and it does not repeat in ongoing conversations.
• No. The auto-reply does not count as a response toward your Fiverr response rate. You still need to reply manually to satisfy the response rate metric.
• Yes. The lightning bolt icon is available in the Fiverr mobile app, so you can use your saved quick responses on the go.
• No. When the PA is active, your auto-reply is automatically disabled to prevent clients from receiving duplicate messages. If you turn the PA off, you can re-enable auto-reply.
• You can save up to 100 quick responses. If you try to save more, the additional responses are stored but will not be visible in the panel after the page refreshes.
• Yes. Fiverr provides suggested quick responses for the most common client questions. You can use them as-is or edit them before sending.