As a Seller Plus Premium member, you get access to a personal Success Manager. This expert will provide tips and guidance to help you convert business opportunities into successful orders and grow your business on Fiverr. They offer expert-level advice on everything from Profile and Gig optimization to market best practices.
Overview
- What is the role of my Success manager? Your Success Manager is a Fiverr expert who shares advice and guidance based on their deep platform knowledge and the best practices of the most successful freelancers. They are here to assist you with key areas of your business.
- Who is eligible? You must be a Seller Plus Premium subscriber to have a personal Success Manager.
- How do I sign up? Join Seller Plus Premium here.
Discover how your Success Manager can assist you
Your Success Manager provides support in several critical areas to help you thrive on the marketplace.
- They will share tips to improve your communication with clients, guidance on Gig keywords, and tricks to boost your Gig's visibility and conversion. They also guide you on how to handle an active dispute and can help accelerate the response speed of any Customer Support tickets you open
- Your Success Manager will guide you through optimizing, restyling, and rethinking your Gig. They use their experience to teach you the best practices for high-level achievement
- You can learn how to maximize every feature and benefit by working with your Success Manager. They'll help you learn how to give top-notch service and increase your chances to qualify for growth programs.
- Your Success Manager cannot directly promote or demote your seller level. However, they will help you understand how Fiverr works, assist you in climbing the levels ladder, and help prevent future level demotions.
Communicating with your Success Manager
You can leverage your Success Manager's expertise to get the most out of your Seller Plus Premium subscription.
- Be proactive: Use your dedicated time to discuss specific goals, such as improving a low-converting Gig or targeting a new client segment.
- Keep communication clear: When asking for help with a Customer Support ticket, provide the ticket number and a brief summary of the issue to your Success Manager to help them follow up efficiently.
- Focus on growth: Work with your manager to create a strategy for qualifying for high-performance programs, which can be a key driver of your business growth.
FAQs
- Your Success Manager cannot directly promote or demote your seller level. However, they are experts on the Fiverr leveling system and will provide you with the advice, best practices, and guidance you need to increase your chances of meeting the requirements for the next level.
- No, your Success Manager does not replace Customer Support. You must still open a ticket for platform issues. However, one of their roles is to help accelerate the response time on any Customer Support tickets you have already opened.
- No, access to a personal Success Manager is an exclusive benefit for Seller Plus Premium subscribers only.
- The guidance and advice your Success Manager provides are customized for your specific business and Gigs. You are free to apply the best practices you learn, but remember that success strategies vary for every seller on the marketplace.
- You can contact your Success Manager with a personal call or via e-mail. Schedule a call here.