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Request to order

Fiverr has launched a new way for buyers to communicate with sellers and for sellers to approve and manage Gig orders more efficiently. This is now possible with the Request to order option. 

What is the Request to order option for buyers? 

This new feature provides you with the opportunity to discuss your project’s specific requirements and start date, in advance.

You can look forward to:

  • Feeling secure with your order
    This is a great way to make sure you’ve selected the proper Gig package, get confirmation from the seller that they’re aware of your order, and confirm project details and timelines.

  • Decreasing cancellations, and increasing your user experience
    An open and active line of communication from the start will help decrease the need to cancel orders and is aimed at increasing your overall user experience and satisfaction.

Buyer experience

For Gigs that have the Request to order feature activated, you will see a Request to order button when you’re on the seller’s Gig page, instead of the continue button.

As soon as you submit your request, it will be sent to the seller’s inbox. They can then message you back or send a custom offer. You also have the option to request a custom offer.

 

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Note: Repeat buyers may also place orders without needing to request to order.

About the Request to order option for sellers

Note: This feature is exclusive to Seller Plus Premium members only.

We’ve updated the way the order process works and are giving sellers more control over which Gig orders they choose to take on.

Seller Plus Premium members can look forward to:

  • Feeling empowered and in control of your projects
  • Fewer cancellations, better communication, and a chance to brief before you start
  • More flexibility with your schedule and discussing the Gig start date in advance

Instead of automatically accepting orders as soon as buyers place the order, the Request to order option gives you the ability to choose:

  • Which projects to accept and take on
    Review buyers’ needs in advance, make sure their project requirements are clear, and that their selected Gig package is correct.

  • When you want to work
    Since it’s harder to meet deadlines when you receive orders during hours that you're unavailable (like at night), this feature helps you meet your deadlines and gives you the ability to discuss the Gig’s start date with the buyer, in advance.

How it works

The Request to order feature is focused on optimizing your order and alignment before taking on the project or service.

Note: Currently, the feature gives you more control over the number of orders buyers place without contacting the seller first. However, some buyers might be able to set orders without a request (i.e., if they already received a custom offer, etc.).

Activate the feature

Make sure to activate the Request to order feature only when a conversation is needed

 

To turn on the Request to order option
1. In Advanced Settings, the Order settings section contains the "Request to order" option. Select it to turn it on. request to order HC.png
2. Turn on this option for either First-time customers or All customers.
3. Select which package/s you want buyers (customers) to request to order.

4. Pick the specific day/s and hour/s you want the Request to order option to be activated.


Note: Your selections will reflect your current time zone.


If you would like to set it during the night time only:

Set two separate morning and evening time periods.

For example: Wednesday 12:00 AM - 6:00 AM and 9:00 PM - 12:00 AM.

5. Once activated, buyers will only be able to submit requests if they meet the specific criteria you chose.


For example: If you choose to turn it on for First-time customers only, who want the Premium Package, and who are searching for orders on Sunday, as soon as it’s Monday they won't see the Request to order option.

 

How it works for buyers
1. When the feature is activated, buyers will see a Request to order button on your Gig’s page, instead of the Continue button.

2. After a request is received, the seller will get notified in their inbox.

3. From there, you can send a message back or send a custom offer.

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Note: Requests will affect your response rate metric, so it’s important to answer all requests.

 

Helpful tips

When to use the “Request to order” feature

  • Turn on the feature only for Gigs that require the buyer to contact you before ordering
    If you limit buyers’ ability to order on the spot you might also lower the number of incoming Gig orders you receive. Make sure to only turn the Request to order option on when necessary.

  • Respond quickly to buyers before they reach out to another seller
    It’s important to respond quickly when you get a request since this buyer most likely wants to set an order right away (as opposed to exploring or asking questions).

    Remember, buyers expect a quick response, so it might hurt your response time metric, which is crucial for your success.

  • Set your Gig as “not available” if you’re unavailable for more than a day
    In order to secure your Response Time metric, it’s best to set your Gig as “not available during these days”, if you’re unavailable to accept and complete orders at that time. 

 

Buyer FAQs

Seller FAQs

1. What happens if the seller accepts an order that I don’t want anymore?
Custom offers for the Request to order feature works the same as any other custom offer. Once a seller approves of your order, you have the ability to purchase it whenever you’re ready to—or until it expires.

2. Can I order a Gig without requesting it in advance?
Even if the Request to order option isn’t available, you can always send the seller a message with questions or ask for a quote before you place your order.

If you would like to place an order without talking to a seller first, you can check back on the Gig at another time, or order from a different seller.

3. What if I don’t see the “Request to order” option?
If you want to finalize details before placing your order, you can always message the seller directly and/or ask for a custom offer.

 1. Will my cancellation rate and ranking be affected if I decline a project?
Your cancellation rate won’t be affected by declined requests, however, visits to your Gig page that don't convert into orders might impact your metrics negatively. Make sure to respond as fast as possible to requests, and decline a project only if it's irrelevant to you.

2. Can I turn the feature on for some Gigs and off for other Gigs?
Yes, you can decide what Gigs you want to turn off and on for the Request to order feature. Once you turn on the feature, you can always go back and edit and change your settings.

3. How can I approve the buyer's request to order?
You can approve the request by sending the buyer a custom offer based either on the requested package or based on their requirements.

4. Does the custom offer for Request to order work the same as any other customer offer?
Yes. You can decide if you want to set an expiration date for your custom offers. If you didn't set an expiration date, the buyer can still accept it whenever they want.

 

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