Client activity insights give you data-driven information about the clients you're talking to, directly in your Inbox. As a Seller Plus member, you can see details about a client's order history on Fiverr before you accept their order, helping you make more informed decisions and tailor your service from the start.
How to access client activity insights
- Go to your Inbox and open a conversation with a client.
- Look for the Activity panel on the right side of the screen.
- Use the time frame toggle to switch between Last 60 days and All time.
If you have previously completed at least one order for the client, you will see two tabs:
- With you: Data specific to the client's orders with you.
- On Fiverr: Data about the client's activity across the platform, based on public reviews. Because this data is based on public reviews only, it may not reflect all of their order activity.
If you have never worked with the client before, you will only see the On Fiverr tab.
Client activity insights are available to Seller Plus members only and are only accessible on the Fiverr website, not the app.
What are the available insights?
Depending on the client's history, you may see all or some of the following insights. Some insights are only available in one of the tabs.
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The following insights are based on the client's order history specifically with you.
Completed orders
- What it shows: The number of orders the client has completed with you, excluding cancelled or in-progress orders.
- How to use it: Helps you gauge whether the client is new to Fiverr or experienced. New clients may need more guidance and clearer communication.
Average rating given
- What it shows: The average star rating the client has given you after order completion.
- How to use it: Understand how the client has rated past work so you can set expectations and prepare accordingly.
Average order price
- What it shows: The average price paid on orders placed with you, excluding tax and fees.
- How to use it: Helps you gauge what the client expects to pay and price your offer accordingly.
Order completion rate
- What it shows: The client's completion rate for orders placed with you.
- How to use it: Helps you assess how likely it is that the order will be completed rather than cancelled.
Date of last order
- What it shows: The date of the client's most recent order with you.
- How to use it: Helps you understand how recently the client has been active on Fiverr.
Preferred service
- What it shows: The service the client has ordered most often with you.
- How to use it: Helps you identify the most relevant service to offer or highlight in your response.
Tip frequency
- What it shows: The percentage of orders where the client has left a tip with you.
- How to use it: Sets expectations for whether the client is likely to tip on future orders.
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The following insights are based on the client's activity across the entire Fiverr platform, based on public reviews.
Completed orders
- What it shows: The number of orders the client has completed on Fiverr, excluding cancelled or in-progress orders.
- How to use it: Helps you gauge whether the client is new to Fiverr or experienced. New clients may need more guidance and clearer communication.
Average rating given
- What it shows: The average star rating the client has given all freelancers (based on public reviews), after order completion.
- How to use it: Understand how the client has rated past work so you can set expectations and prepare accordingly.
Average order price
- What it shows: An estimated price range based on similar clients on all Fiverr orders.
- How to use it: Helps you gauge what the client expects to pay and price your offer accordingly.
Order completion rate
- What it shows: Shown as "High" if similar clients tend to complete orders on Fiverr.
- How to use it: Helps you assess how likely it is that the order will be completed rather than cancelled.
Date of last order
- What it shows: The date of the client's most recent order with another freelancer (based on public reviews).
- How to use it: Helps you understand how recently the client has been active on Fiverr.
Preferred service
- What it shows: The service the client has ordered most often with other freelancers (based on public reviews).
- How to use it: Helps you identify the most relevant service to offer or highlight in your response.
Tip frequency
- What it shows: The percentage of orders where the client has left a tip.
- How to use it: Sets expectations for whether the client is likely to tip on future orders.
Repeat order rate
- What it shows: Shown as "High" if the client is likely to reorder from a freelancer they've worked with before on Fiverr, based on public reviews.
- How to use it: Helps you assess the potential for a long-term client relationship.
If you don't see the order completion rate for a client, it simply means there isn't enough data, not that the client has a poor track record.
FAQs
- The insights shown depend on the client's order history and how long they've been using Fiverr. If a client is new or has limited activity, fewer data points will be available.
- On Fiverr data is based on public reviews and may not reflect all of a client's orders. For average order price, Fiverr shows an estimated range based on similar clients rather than the client's exact figures.
- No. Insights are visible to you only. Clients are not notified when you view their activity data.
- Clients can manage their data sharing preferences from the "Shared activity information" setting at the bottom of their profile page.
- No. Client activity insights are only available on the Fiverr website.