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Client activity insights

Client activity insights are available exclusively to Seller Plus members.
This data can give you more information about each client’s experience and behavior on Fiverr—so you can provide a better service and make more informed decisions.

How it works

You can now access data-driven insights about your clients directly in your inbox.

  1. Go to your inbox and open a message with a client.

  2. Within the inbox message, you’ll see Activity on the right side of the screen. You can choose to see metrics for all time or the last 60 days. 

    • If you haven’t worked with the client in the past, you’ll see data for the client’s activity on Fiverr, based on public reviews (unless noted otherwise).

    • If you have worked with the client in the past, you’ll see data for those orders in the With you tab. Data for their activity with all freelancers will be in the On Fiverr tab.

    • If there is no data available for a particular field, it will be left blank.

    Note: Data shown may vary among clients.

    • With you: 

    • On Fiverr:

Available insights

Depending on the client's history and behavior, you’ll be able to see all or some of the following insights in your inbox.

Note: Activity for orders placed with all freelancers is based on public reviews, except average order price and order completion rate, which are based on activity of similar clients. Because of these constraints, data shown may not reflect all order activity.

Completed orders

  • Displays the number of orders the client has completed with you or on Fiverr (based on public reviews), excluding those that were canceled or are still in progress. 
  • This information can be used to determine whether your client is new or experienced with Fiverr.

    If they’re new, they may need more help or more detailed explanations than an experienced client.

Average rating given

  • Displays the average star rating the client has given you or all freelancers (based on public reviews) post-order.
  • Get familiar with how a client has rated previous orders, so you can manage expectations accordingly.

Average order price

  • Shows the average price paid, excluding tax and fees, for orders placed with you.

    For orders with all freelancers, you’ll see an average range of prices paid, excluding tax and fees, based on the order activity of similar clients.
  • By knowing how much the client expects to pay, you can price your offer accordingly. Keep in mind the other types of Gigs the client might also order—and whether or not those are typically priced higher or lower than the services you provide.

Tip frequency

  • Shown when viewing orders with you, this field shows the percentage of orders where the client has left a tip.
  • Can help set expectations for whether or not the client will leave a tip on future orders.

Date of last order

  • Displays the date of the client's most recent order with you, or with another freelancer (based on public reviews).
  • Stay on top of how recently the client placed an order on Fiverr.

Preferred service

  • Displays the service the client has ordered most often with you, or with other freelancers (based on public reviews).
  • Identify the most relevant service for the  client.

Repeat order rate

  • Only shown for activity with all freelancers, this field will display “High” if the client is likely to order again from a freelancer they’ve worked with in the past (based on public reviews).
  • Get a deeper understanding of whether or not the client is likely to reorder.

Order completion rate

  • Shows the client’s completion rate for orders placed with you.
     
    For order activity with all freelancers, the field will display “High” if similar clients tend to complete orders.
     
    Note: If you don’t see this field, it could just be an indication that the client works best with clear communication and well-defined expectations.
  • Determine how likely it is that the order will be completed and not canceled.

    Lower completion rates indicate that you may need to invest more effort into setting the right expectations and, as always, delivering a great service.

FAQs

  • These insights can help better understand each client’s unique experience and behavior on Fiverr, so that you can provide a better service and make more informed decisions both before accepting orders and during the order process.
  • You can choose to view insights from the last 60 days or all time.
  • Insights are available only when you have an active inbox chat with the client.
     
    When talking to a client for the first time you’ll see only general insights about their activity on Fiverr. After delivering at least one order to the client, you’ll also be able to see insights specifically related to their work with you.
  • The insights you’ll see may vary among clients, based on their buying history and how long they’ve been using Fiverr.

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