Seller coupons

Disclaimer: Seller coupons are exclusive to Seller Plus members.

Get more orders on Fiverr with our Seller Plus exclusive feature, Seller coupons.

We created this feature to help you increase your sales, retain customers, and promote your Gigs. With this feature, you can create custom discounts for buyers you’d like to reward.

How it works

There are two types of seller coupons you can provide—Repeat buyer coupons and Custom offer coupons.

Every Seller Plus Standard member receives 5 coupons each month, and every Seller Plus Premium member receives 20 coupons each month. These can be used for Repeat buyers or Custom Orders coupons.
Please note: The number of seller coupons you have left won't roll over to the next month, and will reset at the beginning of each new month.

Learn more with First-time buyers promotions.

Repeat buyer coupons

Use Repeat buyer coupons to encourage repeat orders. They are valid for 30 days.
These coupons are best used if you’ve either:

  • Just delivered an order and would like to encourage your buyer to place a new order
  • Hope to re-engage a buyer you’ve worked with previously

How to create a Repeat buyer coupon

  1. Click on Send Coupons in the Seller Plus tab. 
  2. In the coupon creation section, click Create Your First Coupon.
  3. Set a discount (up to 30% off your original price)
  4. Choose the buyers that should receive the coupon.
    Note: You have a limited amount of coupons each month, so use them wisely!
  5. Add a personal note (optional)
    Note: Although this isn’t mandatory, we highly recommend adding a note to increase your buyers' engagement.
  6. Click Send.
  7. Your selected buyer(s) will receive an email and a notification (See screenshot).
  8. When an order is placed with a Seller Coupon, you will see a notification on the order page. You can also track coupon usage in the Coupon dashboard.

Please note: Seller Coupons are valid for your Gigs priced over $15.

Custom offer coupons

Use Custom offer coupons to boost the likelihood of a buyer accepting your custom offer. They can be sent to new or repeat buyers, and are valid for 24 hours.

How to create a Custom offer coupon

  1. Click Create an offer at the bottom of your Inbox chat with a buyer.
  2. Select a gig and choose Single payment.
  3. At the bottom of the offer creation form, check the box for Offer a Coupon Set a discount (up to 30% off your original price).
  4. Click Send.
  5. The buyer will receive an email and notification about the seller coupon.
  6. When an order has been placed with a seller coupon, you will see a notification on the order page. You can also track coupon usage in the coupon dashboard.

Seller Coupons Terms

Seller Coupons Terms:

  • All of Fiverr's Terms of Service apply.

  • Seller Coupons are offered directly from sellers to buyers, and not from Fiverr. Any discount offered by the seller to the buyer will be deducted from the published price of the Gig. The revenue of the seller will be equal to 80% of the purchase amount (following the deduction of the discounted amount).

  • Sellers have a limited number of coupons to send buyers each month. If the seller has not used his monthly coupon quota, the unused quota will not carry over to the next month.

  • The Seller Coupons are valid only for purchases on Fiverr from the seller who sent the Coupon for a limited period of time, depending on the Coupon type. Specifically, Coupons that are being sent from the Coupons area are valid for a period of 30 days and coupons that are being sent from Custom Offer are valid for a period of 24 hours.

  • Seller Coupons are limited to one use per buyer, are personal, and are non-transferable; only the buyer who was sent the Seller Coupon can use it.

  • Seller Coupons cannot be used or combined with any other Fiverr promotion, such as Fiverr Credits or Fiverr Promo Codes. For orders that are composed of one or more Milestones and for Gig Subscription or other recurring services, the Seller Coupon only applies to the first payment.

  • If a buyer places an order with a Coupon and then, for any reason, the order is canceled, the Coupon becomes invalid.

  • For Fiverr Business accounts, only the team member who placed the order gets the Seller Coupon; other team members are not able to use the Seller Coupon.


FAQs

1. How many coupons will I get each month?
Every Seller Plus premium subscriber receives 20 coupons each month. These can be used for repeat buyers or custom orders coupons.

Every Seller Plus standard subscriber receives 5 coupons each month. These can be used for repeat buyers or custom orders coupons.

2. If I don’t use all of the coupons in one month, will they roll over to the next month? Can I collect coupons? 
No. Your quota will reset to 20 coupons or 5 coupons (depending on membership status) at the start of each month, so try and use all of them each month!

3. What is the best way to use my coupons?
We suggest you use your coupons to:

  • Show gratitude to long-term and repeat buyers
  • Help grow relationships with new buyers
  • Encourage buyers to order your Gigs

4. Who can I send my coupons to?
Repeat buyer coupons can be sent from the Seller Plus tab to any of your buyers who meet the following conditions: 

  • You’ve completed an order with the buyer within the past 12 months
  • The buyer left you a 4 or 5-star rating
  • The buyer doesn’t have an active coupon from you

Custom offer coupons can be sent as part of a custom offer to any buyer who doesn’t have an active coupon from you.

5. How much time does the buyer have to use the coupon?
Repeat buyer coupons are valid for 30 days.
Custom offer coupons are valid for 24 hours.

6. How and when will my buyer be notified that I provided them with a coupon?
Buyers will be notified (via email and notification) once you send the coupon.

Buyers who receive a Repeat buyer coupon will also be notified again closer to the coupon’s expiration date.
Buyers who receive a custom offer with a coupon will also see the Custom offer coupon reflected in the offer.

Learn more about the process that your buyer will experience after receiving a coupon with Seller Coupons for buyers.

7. Can I add a coupon to any Gig? 
You can add a coupon to any Gig priced at $15 or more.

8. What can my buyer order with their coupon?
Your buyer can order any of your Gigs or apply the coupon to any custom offers you may have offered. 
 

9. What happens when a buyer gets my coupon?
You can learn about what happens after your buyer receives a coupon with Seller Coupons for buyers.

10. If my buyer uses a coupon on an order and the order is canceled, can they use the coupon on another order?
No. A buyer can only use a coupon once. If they use it on an order that is canceled (for any reason), the coupon will be invalid. 

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