Fiverr hosts both online and offline services. Here are some safety tips for Gigs that need face-to-face meetings.
These safety tips are suggestions. The use of local services is at your own risk. Fiverr is not responsible or liable for customer/freelancer behavior. See our Terms of Service.
Something to report?
If you have encountered unprofessional behavior from a customer or freelancer during a meeting, such as inappropriate requests for personal or payment details related to the order, please report it to Fiverr's Customer Support team using the Contact us tab at the bottom of the page.
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Before & after meeting
Here are some points to consider before (and after) meeting a customer/freelancer.
Communications
Make sure you only message using your Fiverr Inbox—don’t use your personal email (potential malware or virus issues) or any social networking profiles.
Think about the following:
- Have the online communications been polite and professional?
- Did they ask for personal details, payment, or something else?
- Did they ask overly personal questions?
Phone number
Try not to share your personal home/mobile phone number.
Check if your region has a free voice account similar to Google Voice.
Private information
Do not share the following info:
- Identification: National ID, social security number, driver’s license, passport, etc.
- Address: Home or work
- Phone number: Home, work, mobile
- Bank or payment details
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Per our Terms of Service, payments are only made via Fiverr
- When you pay via Fiverr, our Customer Support specialists can help if there is a payment issue.
Getting ready to meet
Keep a few safety measures in mind when meeting a customer/freelancer in person.
Search online
Did you try to learn something about the other person?
- Search the internet, try LinkedIn, etc.
- Is there a profile picture? You can do a reverse online search
Share meeting info
- Tell a trusted person the meeting address and start/end times
- Charge your phone and maybe add a tracking app
- Arrange your own transportation
Learn the location
- Try to meet in a public place
- Unfamiliar with the meeting locale?
- Search for info about the neighborhood
- Arrive early to look around
- Meeting at a private address? If it concerns you...
- Ask about pets, ex. Large dogs!
- Ask if there will be disturbances, ex. children
Arrive at the meeting
Don’t enter or leave immediately...
- If you are uncomfortable with the meeting location or conditions
- If you feel uncomfortable with the conversation
- If you think a participant is under the influence of alcohol or drugs
If the meeting goes ahead, keep in mind that you should always keep your food and/or drink in view at all times.