As a freelancer on Fiverr, you know the importance of receiving repeat orders from your clients. Not only does repeat business confirm the high quality of your service (go you!) but also gives you peace of mind by helping you to create a stable income. Fiverr has always encouraged long-term relationships between clients and freelancers, and now, with the repeat business score and badge on freelancer profiles, this is recognized even further!
What does the repeat business score mean?
Your score gives you a sense of how well your repeat business compares to other freelancers within your subcategory. In this way, if you have Gigs in different subcategories, you’ll have a different repeat business score for each subcategory. Freelancers leading their subcategories, and who have a repeat business score of 95 and above, will earn the repeat business badge.
With the dashboard within the analytics tab, the metrics that make up the repeat business score are easily accessible.
Understand your repeat business performance based on the factors affecting your score:
- The number of clients who ordered from you again within the last 90 days.
- The percentage of clients who ordered from you again within the last 90 days.
- Your earnings from repeat orders (before any added fees/ taxes).
- The percentage of your earnings from repeat clients from your total earnings.
How it works
- After logging in, navigate to the 'Analytics' tab.
- To the right of the 'Overview' tab (which you already know), you’ll find the 'Repeat business' tab.
Alternatively, you can select 'Repeat business' from the dropdown menu under 'Overview.' - Choose your subcategory from the dropdown menu.
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See your repeat business score and how you perform in each of the factors that comprise it:
- Repeat buyers
- Repeat buyers (%)
- Earnings from repeat buyers
- Earnings from repeat buyers (%)
- At the bottom of the page, you'll find a banner with tips and tricks (See more tips) to help you meet (or even exceed!) your clients' expectations.
How to improve your score
- Follow client requirements to the detail
The more you know about what your clients want, the better you can meet (or exceed!) their expectations. - Keep your clients updated
Make your clients feel like you've got their back - be quick to respond and share updates on their orders. - Get early feedback on your work
Get a feel for what your clients are thinking and be flexible about making changes before the order is completed. - Tell clients what else you have to offer
Clients often need extra services delivered. Let them know how else you can add value to an ongoing order. - Offer Gig subscriptions
By gaining repeat orders using subscriptions, you can establish client trust and business security for yourself.
FAQs
- Yes, only you can see your repeat business score on the repeat business dashboard within the analytics tab.
- The score is updated once a week and is seen on the dashboard itself. It also lets you know when the new update will be. However, the factors (the number and percentage of repeat buyers as well as the revenue and the percentage of revenue from repeat buyers) update in real-time. This means that you can see your repeat buyers and earnings from repeat buyers within the last 90 days as it happens.
- No, currently, in some sub-categories, this score doesn't exist. In the subcategories where the score isn't supported, you will be notified in the dashboard.
- Don’t worry! The repeat business score is relative to the subcategory only. Your repeat business score will not be compared to every other Gig on Fiverr but only to other Gigs in your subcategory.
- Whether you have had the same client for 25 years or 25 minutes, the time between each purchase makes no difference. A returning client is simply an individual who has previously purchased your service and is now requesting to do so once again. The client is defined as a repeat buyer after an order has been completed, and not only after an order was created.
- In this instance, we take your vacation days into account. Your vacation days are viewed as “disregarded days.” For example, if you took 5 vacation days, your repeat business score will be calculated on the stats based on the last 95 days (90 repeat business days as per the standard + 5 vacation days).