Now that the AI assistant has gathered your project details and matched you with the most suitable Fiverr expert, you can continue using this integrated, Fiverr-powered chat window to communicate directly about your project. Rest assured, all experts are vetted by Fiverr for their performance and experience.
How does it work?
Within the single chat window, you can:
- Communicate both with an AI assistant and an expert.
- Request a different expert by clicking Find new expert at the top of the chat.
- Schedule a chat meeting with the expert for later if no experts are currently available.
- Join a Zoom session with the expert.
- Accept and pay the expert's offer directly.
- Download your receipt after payment, if needed.
- The receipt is available for you in the chat window at all times.
- Review the order delivery and accept it, or request revisions.
- Leave a private rating for the expert after the order is completed.
For any assistance with orders or inquiries related to Fiverr Embed please use the dedicated support form and not the “Contact Us” button at the bottom of the page.
Payments and taxes
- You can pay using your credit/debit card, Amazon Pay, and Cash App.
- Fiverr’s Payment Terms and general Terms of Service apply by default. Specific provisions regarding cancellations, refunds, and taxes for the Fiverr Embed Program are outlined in this article.
- You can enter your billing information in the same checkout window if you wish to receive your receipt with the billing information you added.
- The price on the final checkout page includes all applicable fees and taxes, allowing you to review the total amount to be paid.
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Taxes:
- You will be charged with indirect taxes, depending on your location and the applicable law.
- Any taxes charged by Fiverr are forwarded to the relevant tax authorities.
FAQs
- No, neither clients nor freelancers need a Fiverr account to use the Embed feature. The experience takes place in a separately built environment, and you cannot connect it to an existing Fiverr account. You can sign up for a Fiverr account using the same credentials; however, your Fiverr Embed orders will not be linked to it.
- You'll provide information about your project to the AI assistant within the chat, and based on the details you provide, we’ll match you with a suitable expert from Fiverr.
- If no experts are available right away, you can schedule a chat meeting with an expert for a later time.
- Yes! The entire communication process, with both the AI assistant and the expert, takes place within a single chat window. You can also have a Zoom call with the expert to discuss the project
- You have the option to get matched with a different expert by clicking Find new expert at the top of the chat.
- You can accept and pay the offer directly within the chat window workflow.
- The receipt for your order will be available in the chat window once you have completed the payment. You can always scroll up the chat to access it. If you need an invoice, please contact Customer Support.
- You can reject the delivery and request revisions from the expert. If you encounter issues with the delivery or the revised work, contact Customer Support for assistance.
- Once the expert delivers the work, you will review the order delivery within the chat and accept it, which completes the order.
- When you place an order, you are protected by Fiverr’s Satisfaction Guarantee. Contact Customer Support for assistance.
- Yes, after the order is completed, you have the option to leave a private rating for the expert. The rating is only visible to Fiverr.