Downloading, updating, and troubleshooting your Fiverr invoices

We automatically issue an invoice for every paid order, so you can track your purchases and, depending on your country, use them for tax and accounting purposes. There is nothing you need to set up; your invoices are ready to download as soon as an order is paid. This article explains who receives invoices, what they include, how to download them, and how to solve common access issues.

Before you begin

• Clients receive an invoice for every payment they make. Freelancers, see Who receives invoices below for details on what applies to you.
• Invoices can only be downloaded from the Fiverr website on a desktop or laptop. They are not available in the mobile app.
• You can find your invoices under your profile image > Billing and Payments > Billing History.
• On Fiverr Pro and organization accounts, only Admins and Billing Managers can access and download invoices.
• No invoice is issued for orders paid entirely with Fiverr Credits, referral funds, funds added by Fiverr, or promotional funds.

Who receives invoices

• Clients receive an invoice for every payment they make on Fiverr, and a credit invoice is issued for order cancellations.
• Freelancers do not receive invoices for completed orders (see Earnings documents for freelancers for tax documentation), but do receive invoices for Fiverr services they pay for, such as Seller Plus and Fiverr Ads.
• We do not issue invoices for the percentage deducted from your earnings. This commission is automatically withheld before your revenue is released.

Leaving or not leaving a tip does not affect invoice availability. If a payment was billed, its invoice appears in your Billing History.

Types of invoices

We issue original invoices, credit invoices, and receipts.

• Multiple payments: We issue an invoice for each payment. If you paid for an order, then added extras, and then added a tip, you will receive three invoices, one for each transaction.
• Split payments: If you pay with multiple payment methods, for example a Fiverr balance supplemented with a credit card, the invoice lists the payment methods used.
• Israeli tax invoices: These are the same as regular invoices but also contain the ITA allocation number generated by the Israel Tax Authority, as required by law.

Funds credited to your Fiverr balance before January 1, 2019, do not have a credit invoice.

What your invoice includes

• The date the invoice was issued.
• A clickable order number.
• The name of the service, the quantity, each unit's price, and the total amount.
• The payment methods used. Only the payment method's name is shown, for example credit card or PayPal. The last four digits of a card are never shown.
• A tax disclaimer, if relevant.
• Your billing information. By default, all document types include your username and country. To include your full name, company name, complete address, and tax ID, add those details to your billing info page.
• For Hourly orders, the number of hours worked. Hourly orders require billing information to be filled out before payment.

Invoice currency

• The currency shown on the invoice is the one used to pay for your order.
• Purchases made with earned revenue are invoiced in USD.
• For Fiverr Pro balance deposits, the receipt is in the original deposit currency, and invoices for purchases made with that balance are issued in USD.
• You cannot change the currency in invoices that have already been issued. If you update your currency selection, the new currency appears only on future invoices.

To update your currency selection:

1. Log in and go to your profile picture.
2. Click the currency icon (USD$) and select your preferred currency.

How to download your invoices

1. Log in to your account on a desktop browser.
2. Click your profile image > Billing and Payments.
3. Open the Billing History tab to see all paid orders.
4. Click PDF next to the relevant invoice to download it.

You can also:

• Filter or search your invoices.
• Select multiple invoices using the checkboxes, then download a CSV report or a ZIP file of PDFs.
• Access your Billing History from the order page by clicking View billing history.

We cannot combine multiple invoices into a single PDF file.

Invoices issued before May 2021

Invoices issued before May 2021 are not available to download online. To obtain an earlier invoice, contact Customer Support.

Get your invoices by email

On your billing information page, check the box at the bottom to automatically receive your invoices by email. The email contains a link to the invoice, not an attachment.

If a download link sent by email has expired, you can always re-download the invoice from Billing and Payments > Billing History.

Updating your billing information

1. Go to your Billing information page.
2. Update your full name, address, country, and, if relevant, your company name and tax ID.

• You will be prompted to add your billing information when making your first order on Fiverr. You can also add or edit it on the checkout page using the Add details button before paying.
• Only new invoices include your updated billing information. Previously issued invoices remain unchanged.
• If you need an existing invoice updated with your new billing details, first update your billing information, then contact Customer Support with the FI invoice number you want to change. Credit invoices (FC) cannot be reissued.
• You cannot customize invoice content. You cannot add, remove, or change the service name, currency, or other details.

Why your billing information is important

Taxes, where relevant, are applied based on the billing information you've entered, since tax rates depend on your location. For details on how taxes are calculated for your region, see Taxes on purchases.

Invoices for Fiverr Pro accounts

• Only the Admins and Billing Managers of a Fiverr Pro account can access the Billing History page and download the team's invoices. Members cannot see invoices.
• The invoice shows the billing information registered on the Pro account.
• The original invoice link is emailed to the team's registered invoice email. If no email is registered, it is sent to the Admin's email address.
• If you are subscribed to the Advanced subscription plan, you can receive custom invoice reports. Go to your Billing History page and select Request custom report.
• We issue a receipt when you deposit funds into your Pro account. The receipt for a wire transfer can also be found on the Billing History page.

To add or update your Pro billing information

1. Log in to your Pro account and go to Administration > Billing and payments > Billing information. Billing Managers can select Billing and payments from the dropdown menu.
2. Update your full name, address, country, and, if relevant, your company name and tax ID.
3. Check the box to have your invoices emailed to you.

Switching from Fiverr Pro to Fiverr

If you placed Pro orders before switching to Fiverr, you can still view and download their invoices. Pro orders are clearly marked to help you distinguish them.

Earnings documents for freelancers

We do not issue invoices for your earnings. Instead, you can use the following documents:

• Shows your Fiverr earnings, including Fiverr fees, for tax and accounting purposes. It is issued for the last 12 months only and cannot be generated for shorter custom periods. It does not include the current month until the month has ended. If you need a shorter period, export your transactions to CSV and filter by date. For more information, see Freelancer taxes.
• This report is separate from invoices and earnings statements. The first DAC7 reporting year is 2023, figures are provided in USD, and reports for earlier years are not available. For more information, see Tax Regulations for Canada, Australia, and the European Union.
• Your 1099-K is available to download from your Earnings page > Financial Docs tab. For eligibility and access instructions, see W-9 collection.
• Available to download from your Earnings page > Financial Docs tab each January. For details on tax withholding and document submission, see Israeli tax requirements for freelancers.
• If you wish to invoice Fiverr for your earnings, for example to report your earned revenue to your tax authorities, you may do so, but it is not mandatory. You are free to choose the frequency of these invoices. We do not charge you for invoicing us for your earnings.

Troubleshooting invoice access

If you see access errors, blank pages, or files that will not download, check the following:

• Check the following account and permissions issues:
  • Confirm you are logged in to the correct Fiverr account.
  • If you see a permission or authorization error on a Pro account, you are likely not the Admin or Billing Manager. Ask your Admin to assign you the Billing Manager role.
  • If your Billing History is empty and you only offer services on Fiverr, this is expected. Only payments generate invoices.
• Check the following browser and device issues:
  • Use a desktop or laptop. The mobile app does not support downloading invoices.
  • Disable VPNs, ad blockers, and browser extensions.
  • Try an incognito or private window.
  • Clear your browser cache and cookies, then retry.
  • Try another browser or another device, and a different internet connection if possible.

• Check the following billing settings and order status issues:

  • Make sure your billing information is completed in Billing and Payments > Billing settings.
  • Verify the order was placed and paid. If there is no completed charge, no invoice is generated.
  • If your invoices were reissued after updating your billing details, download the updated versions directly from Billing History.

  If you are still stuck, contact Customer Support and include:

  • Your Fiverr username and registered email.
  • The order number.
  • The amount, currency, and charge date.
  • A screenshot or screen recording of the error, preferably from an incognito window.

FAQs, clients

• We collect taxes and transfer them to the governments of the relevant countries. If you need invoices for tax purposes, add your tax ID, name, and address to your billing information.
• Updating your billing information only affects future invoices. To update an existing invoice, first update your billing information, then contact Customer Support with the FI invoice number. Credit invoices cannot be reissued.
• Invoice content cannot be customized. If you need a summary of your payments, you can download a CSV report from your Billing History for any date range.
• Select multiple invoices on your Billing History page to download them as a ZIP file of PDFs or as a CSV report. You cannot create a single consolidated invoice or a single PDF containing multiple invoices. For invoices issued before May 2021, contact Customer Support with the order list or timeframe.
• We issue invoices for orders. Receipts are issued only for deposits made to Fiverr Pro accounts.
• No. Invoices are currently available only on the Fiverr website.

FAQs, freelancers

• If you only offer services on Fiverr and have not placed any orders or paid for any Fiverr programs or Ads, your Billing History will be empty. Only payments generate invoices.
• No. The Statement of Earnings covers the last 12 months only. For a shorter period, export your transactions to CSV and filter by date. Learn more about Freelancer taxes.
• No. We do not issue invoices for the percentage deducted from your earnings. This commission is automatically withheld before your revenue is released. For documentation, use your Statement of Earnings and transaction exports. Learn more about Freelancer taxes.
• Yes. You may invoice Fiverr for your earned revenue, for example for tax reporting. It is optional, you choose the frequency, and there is no charge for it.
• No. The DAC7 tax report is a separate document. The first reporting year is 2023 and figures are provided in USD. Learn more about Tax Regulations for Canada, Australia, and the European Union.