How to deactivate or permanently delete your account

If you want to stop using Fiverr, you can either deactivate your account temporarily or permanently delete it. Deactivation lets you step away and come back later, while deletion permanently removes your account and personal data.

Before you begin

1. Refund or withdraw your funds: You must refund or withdraw any available balance before you deactivate. Accounts with a Fiverr balance or earned revenues cannot be deactivated or deleted.
2. Download your information: Download any files, invoices, or data you need before you request deletion. Once your account is deleted, we cannot edit or reissue invoices or any other account information.
3. Usernames and email addresses cannot be reused: If you plan to open a new account with the same email address, change your email address before deactivating your current one. Learn more about managing your account settings.
4. Data retention and visibility: Deactivation doesn't clear all records; public images, messages, and reviews stay on the platform, and you will still be associated with them. If you wish to remove your association with this content you will need to permanently delete your account.

Account deactivation

Deactivating your account closes it temporarily. Your profile, feedback, messages, and public pictures remain on Fiverr but are not visible to others. You can reactivate at any time by contacting Customer Support.

Note: 12 months after deactivation, your account will be deleted, therefore you will no longer be able to reactivate your account or access any of its content.

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  1. Click on Account settings.
  2. Go to Personal information.
  3. Next to Deactivate account, click Deactivate.
  4. Select a reason from the dropdown menu.
  5. Click Confirm deactivation.
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  1. Tap the profile icon.
  2. Under Settings, tap Account.
  3. Under Account management, tap Deactivation and deletion.
  4. Choose Deactivate account, and click Continue to Account deactivation.
  5. Select a reason from the list.
  6. Click Deactivate account.

Reactivating your account

If you deactivate your account and change your mind, you can request reactivation by contacting Customer Support. You will need to reach out from the email address registered to the account.

Note: If your account has been deactivated for more than 12 months, reactivation is no longer possible, and you will not be able to access any of its content.

Permanent account deletion

Permanently deleting your account removes your profile and personal data from Fiverr. This action is irreversible. Before you proceed, review your orders and messages to retrieve any files or information you may need.

Permanent deletion is available on the Fiverr apps or through Customer Support.

Note: Once your account is permanently deleted, it cannot be restored.

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  1. Tap the profile icon.
  2. Under Settings, tap Account.
  3. Under Account management, tap Deactivation and deletion.
  4. Choose Delete account, and click Continue to Account Deletion.
  5. Select a reason from the list.
  6. Click Delete account.
  7. Confirm the deletion.

FAQs

• No. You must withdraw or refund all available funds before you can deactivate your account. Accounts with a Fiverr balance or earned revenues cannot be deactivated.
• No. Your public contributions, including reviews, chat history, and public images, stay visible on the platform after deactivation. However, when your account is permanently deleted the content will appear as anonymous and will not be associated with you.
• You may not be able to reuse your username and email address after an account is deleted.
• Yes, as long as it has been fewer than 12 months since deactivation. Customer Support to request reactivation. After 12 months, your account will be deleted, and reactivation will no longer be possible.
• Once your account is permanently deleted, we cannot edit or reissue invoices or any other account information. Download all necessary documents before you request deletion.
• You can delete your account through the Fiverr Android or iOS apps. If you wish to initiate the deletion on the desktop website you may deactivate your account and then contact Customer Support to request permanent deletion.
• No. Once you confirm permanent deletion, the action cannot be reversed. If you are unsure, consider deactivating your account instead, which allows you to return later.