Fiverr Pro accounts let teams collaborate on projects, payments, and orders. Each member has a role with specific permissions to keep work organized and secure.This article explains the different Fiverr Pro roles, what each role allows, and how Admins can manage invitations, permissions, and account access.
Overview of account roles
The Fiverr Pro account structure includes three distinct roles. It is important to understand the capabilities of each to manage your team's workflow and security.
Admin
The account owner who has full access to manage the account, finances, and account members. Teams can have only one Admin. Assigning a new Admin will make the previous Admin a regular member.
- Remove members from the team, manage projects and finances, and place orders . Admins can implement policies requiring approval when members invite new users
Billing manager
A role focused on financial management. Only the admin can assign this role, and unlimited number of members can hold billing manager permissions.
- Access billing history, download invoices, deposit funds, edit billing information, change payment methods, and hire freelancers. An admin can assign a billing manager, either an existing member or a new user, to give them access to the account’s billing history and permission to edit billing details, while the admin always retains full billing manager permissions.
Member
The standard role for purchasing orders, collaborating on projects with other members and interacting with freelancers.
- Create and track projects, place orders, and save freelancers.
For the Fiverr Pro Business Rewards program, only admins and billing managers can redeem gift cards or use points for donations. Members can only redeem Fiverr Credits. Learn more about the Fiverr Pro Business Rewards program.
How to invite members
All Pro clients can invite people to join the account. You can invite non-Fiverr users via email; they need to click on the invite link from the email, sign up, and create a Fiverr Pro account to collaborate. To invite people:
- Click your Profile picture, and select Administration Account members. If you are not the Admin you can select Account members.
- Click Invite members located in the top right corner of the page.
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In the pop-up window, enter the email address (separate multiple emails with Enter).
Make sure to not input an email address that is already associated with another Pro account.
- Admins can assign the role Member or Billing manager from the invite.
- Click Yes, Invite. The recipient will receive an email invitation. Their status will be listed as Pending until they accept.
Admins can set a policy to approve member-sent invitations before they’re sent. To set up the policy:
- Go to Administration Approval policies via your Profile picture.
- For Invitation policy select Add policy.
- Select who it will apply to Billing managers, members or both.
- Click on Create policy.
- You will now receive a notification to approve an invitation before it is sent out to the invitee.
How can admins manage account members
Admins can update a member's role or remove them from the account.
- As the Admin, go to Administration Account members via your Profile picture.
- To change a role: Click the dropdown arrow (^) under the Role column and select the new role (e.g., Member, Billing manager).
- To deactivate/remove: Click the ellipses (...) next to the member's name and select the appropriate action.
Removing a member will automatically deactivate (close) that member’s account. If the member wishes to continue in Fiverr, they will need to create a new Fiverr account.
Admin switching to Fiverr
As the Admin you can switch your account plan from Fiverr Pro to Fiverr. Only the admin has the option to switch their account to Fiverr. while members can close their account and open a new account in Fiverr.com with a different email address.
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- Be aware that all account members will be deactivated when the admin switches from Fiverr Pro to Fiverr.
- Any remaining Pro account credits will not be transferred with you to Fiverr (though they are restored if you upgrade back to Fiverr Pro later).
- Your order history and messages will remain accessible on Fiverr.
- If you were subscribed to the Advanced plan, you can cancel anytime and receive a prorated refund based on the time you used the plan.
- You'll lose access to all premium features.
To switch from Fiverr Pro to Fiverr
- Go to your profile picture on the top right corner and click Account plan.
- Select the View plans button.
- On the Plans and pricing page, select Switch in the Fiverr plan column.
- Confirm the switch and optionally choose a reason for leaving.
If the team account has active orders, you will not be able to switch to Fiverr until the orders are completed.
Member switching to Fiverr
Only the admin has the option to switch their account to Fiverr, while members can close their account and open a new account.
To close your account as a member:
- Go to your profile picture on the top right corner and click My settings.
- Click on Personal information.
- On the Account Deactivation section select a reason for closing your account and click on Deactivate account.
- Go to Fiverr.com and create a new account with a different email address.
If you want to re-use your original email address, ask the admin to remove you from the Pro team instead of closing your own account. Then, go to Fiverr.com and create a new account with the same email address you previously used for Pro.
FAQs
- You can appoint as many members and billing managers as you need; there is no limitation.
- Yes, billing managers have permission to hire freelancers through the Pro account.
- Yes. To make another user the Admin, the current Admin must assign the role to an existing member. Navigate to Administration Account members, click the ellipses (...) or action menu, and change the role to Admin.
- The current Admin will automatically become a Member.
- If the Admin left without assigning a replacement, a current member must contact Customer Support to resolve this.
- If you withdraw/delete an invitation before it is accepted, the email link will expire. The invitee will be notified that the invitation is no longer valid and will not be able to join.
- You cannot edit a sent invitation. You must either withdraw the specific invitation and send a new one, or send a new invitation which will override the existing one.
- If you already have a Pro account, you won’t be able to be invited to another Pro team with the same email address. You can be a part of multiple Pro teams, but each one needs to be associated with a different email address.
- Check that the email address is correct and hasn't gone to spam. You can resend the invitation via the Account members section.