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Invoices

Invoices are created for all purchases made on Fiverr so you can easily track your purchases, cancellations, and deposits. Depending on your country, these invoices can also be used for tax purposes. Manage all of your invoices from your Billing History page. 

NEW

On the checkout page prior to making a payment, there is a new box that contains your current billing information and a new "Add details"  button. This will allow you to add and edit your billing details before purchasing.

 

Important!

  • When you pay with Fiverr credits, an invoice is not issued.

  • You can download invoices from mid-2021 onwards. For earlier invoices, Please contact Customer Support using the Contact us tab at the bottom of the page

  • At the moment, invoices are not available via the mobile app, only via the Fiverr website.

 

Customer: An invoice or credit invoice is issued for your orders and order cancellations.
Freelancer: When you use services like Seller Plus and Promoted Gigs, you will also receive an invoice. 

Types of invoices

Fiverr issues original invoices, credit invoices, and receipts. The information you entered on your billing info page, as well as some document-specific details, will be shown on your invoices. 

By default, all document types include your username and country. If you want to include your full name, company name, complete address, and tax ID, please make sure to add these details to your billing info page.

Invoice

An invoice is issued to a customer every time a payment is made. So if, for example, you paid for an order, then added Gig extras, and then a tip, you will receive 3 invoices - one for each payment. 

Invoice-specifics include:

  • The date the invoice was issued.
  • A clickable order number (link). 
  • The name of the service, the quantity, each unit's price, and the total amount.
  • The method of payment /s used, for example, Fiverr Balance supplemented with a credit card or PayPal. 
  • A tax disclaimer if relevant. 

Credit Invoice

A credit invoice is issued to the customer when an order is canceled.

Note: Funds credited to your Fiverr Balance prior to January 1, 2019, do not have a credit invoice. 

Credit invoice-specifics include:

  • The date the credit invoice was issued.
  • A clickable order number (the link). 
  • The name of the service, the quantity, each unit's price, and the total amount.
  • A reference to the original invoice number. 

Receipt

Note: Receipts are issued for Fiverr Pro only.

A receipt is issued when the customer deposits funds into their account. 

Receipt-specifics include: 

  • The date the receipt was issued.
  • The transfer method used, the date of deposit, and the total amount. 

Invoices for Fiverr Pro

The admins and billing managers of the Fiverr Pro account can download original invoices from the Billing history page.
 
To add or update your billing info:
  • Log in and go to your profile picture.
  • Click on Administration > Billing and Payments > Billing Information. For billing managers, click Billing and Payments from drop-down menu.
  • Update your full name, address, country, and, if relevant, your company name and tax ID.
  • Mark the checkbox and your invoices will be emailed to you.

 Invoice currency

The currency shown on the invoice is the one used to pay for your order. If you change your currency setting, then your new currency selection will now appear on your future invoices. Invoices that have been issued cannot be changed.  

 

To update your currency selection:

  • Log in and go to your profile picture.
  • Click Currency > Update your currency preference.

How to get your invoices

All invoices are available on the Billing history page. Keep in mind that the CSV report option will also be available when you need it.

Invoice downloads

  • Download invoices securely from your Billing history page.   For Fiverr Pro, only the admin and billing managers of the account have access to the billing history page and are able to download the team’s invoices.
     

If you are facing any issues, please contact Customer Support using the Contact us tab at the bottom of the page.

Invoices via email

On your billing info page, be sure to mark the checkbox to automatically receive your invoices via email.

Invoices from Customer Support

If your invoice is not available for download, then please contact Customer Support using the Contact us tab at the bottom of the page. To make the process more efficient, please supply:

  • Your order number/s.
  • Timeframe; e.g., April 2021.

Why your billing info is important

Taxes, where relevant, are applied based on your billing information as you pay taxes based on the location you have entered. For example, in the USA taxes are applied per state. 

 

Country-specific GST exemptions

To avoid paying a Goods & Services Tax (GST) at the time of purchase, update your billing info as follows:

Country

Steps to take

Australia
  • Indicate that you’re registered for GST.
  • Add your Australian Business Number (ABN).

New Zealand
  • Indicate that you’re registered for GST.
  • Add your Kiwi GST number.

Israeli tax invoices

Israeli customers who need tax invoices before 2022, and didn’t get them by email, can contact Customer Support using the Contact us tab at the bottom of the page. To make the process more efficient, please supply:

  • Your order number/s.
  • Timeframe; e.g., April 2021.

To add or update your billing info:

  • Go to your Billing info page
  • Update your full name, address, country, and, if relevant, your company name and tax ID 
  • Mark the checkbox and your invoices will be emailed to you

For more information, please see Invoices FAQs. 

 

Disclaimer: Once an account is deleted, we will be unable to edit or reissue invoices or any other information on the account. Make sure you download all necessary information before closing it and requesting its deletion.

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