Subscriptions

Subscriptions for buyers

With subscriptions, you can plan ahead and book repeat orders with sellers you love working with—saving you time in future orders. Working with a seller, who understands both your needs and brand, saves you the hassle of having to place the same order again, and having to send the same requirements every time. 

Note: The payment method that will be charged will be the default payment method at the time of purchase and may not necessarily be the original payment method used. 

How subscriptions work

Note: Subscriptions are only available in certain subcategories, and to select sellers. 

You can work with a seller for up to a 6-month period. Under Choose your plan, choose the subscription period that best suits your needs. If you need more flexibility, you can also ask your seller to create a custom offer on a daily, weekly, or monthly basis. 

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Sellers can offer discounts on upcoming orders when you subscribe to their Gig. You'll be able to see the discount offered in the Choose your plan section. The discount is applied from the second order onwards.

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When using subscriptions, depending on the time period chosen, the same order is automatically billed from your saved payment method of choice. If you need to edit your Gig requirements, you can do so. Sellers are able to charge you for extra requirements on the order page. 

Note: Each order is independent and the next one will begin regardless of the previous one's status unless the subscription is canceled.


Subscription eligibility

Only Gigs with packages exceeding $10, and that have a maximum of 30 days delivery, are eligible for subscriptions
Exception: Voice Over Gigs may start their word count at $5.

If you would like to learn more about Gig packages, see here. 


Cancelation

You can cancel upcoming subscription orders prior to the order start date, however, if an order has already started, the regular cancelation terms apply.  As always, you are welcome to rate your seller’s services after each order’s completion.

Canceling your subscription

Order page > Subscription tab > End subscription 


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Subscriptions for sellers

Subscriptions lets you offer your services on an ongoing basis, work long-term with your favorite buyers, and attract new ones. 

If you’re eligible, you can offer subscriptions with your custom orders and also add them to your Gigs. 

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What you need to know

Subscriptions are only available to eligible sellers in certain categories. 

  • You can add subscriptions to your Gig
    - A subscription can be offered to a buyer for a monthly period of 3 or 6 months
    - Offer discounts of 5%, 10%, 15%, or 20% 
    - The discount applies to all related Gig packages—the discount starts with the second order
  • Buyers can update their requirements for each order—if a buyer wants add-ons, they need to message you via the order page 
  • Each subscription order is a standalone order—the next subscription order will start even if the previous order is not completed 
  • Your buyers will be asked to rate your services after each delivery.
  • Buyers can cancel upcoming subscription orders; however, if an order has already started then regular cancelation terms apply

Seller metrics

You can cancel a subscription order and it won’t affect your seller metrics.

To cancel your subscription, please go to the order page and then the Subscriptions tab.

  • You must cancel a subscription at least 10 days before the renewal date so that your metrics are not affected
  • Your metrics are only affected if you cancel after an order that has already started

 

Buyer FAQs

Seller FAQs

  1. Who can offer subscriptions?
    Currently, only select sellers may offer subscriptions. To ensure that you receive a quality experience, sellers’ eligibility is evaluated according to pre-established criteria that are based on external and internal business metrics, alongside quality metrics. 

  2. What if my requirements differ in each order?
    You will be able to communicate any new requirements as needed from the order page. We suggest buying a base package that meets most of your needs and let your seller know how your requirements change per order. 

  3. What is the maximum duration for subscriptions?
    Gigs can now be offered for up to a 6-month subscription basis.

  4. How can I order a subscription?
    Currently, you can only order a subscription through the Gig page. You can also ask a seller to send you a subscriptions custom offer (which is more flexible).

  5. Can I cancel my subscription?
    Yes, you can cancel future orders.

  6. Can sellers cancel subscriptions?
    Sellers will be able to cancel future orders up to 10 days before the next order is meant to start. 

  7. Do I get a discount?
    It's up to the seller to decide if a discount will be offered. If a discount is offered, it will be applied to the second order. 

  8. Can I modify my order?
    Yes, you can update your requirements for each order and adjust your order as needed. Let the seller know how your requirements differ from the original order at the start of each order, and they will be able to charge you extra if needed. 

  9. I have a seller that I really like and they are not offering a subscription, what do I do?
    Currently, subscriptions are only available in certain subcategories, and to selected sellers.

  10. Can I use milestones and subscriptions at the same time?
    No, you cannot use both the milestone feature and subscriptions simultaneously within the same order.

Note: Eligible sellers—those who meet Fiverr criteria—can offer subscriptions in select categories.

  1. Why offer subscriptions?
    Subscriptions help you get more Gig exposure and potentially generate more income. With more repeat business, you’ll increase your repeat business score.
  2. Who can offer subscriptions?
    Eligible sellers—those who meet Fiverr criteria—can offer subscriptions in select categories. To see if your Gigs are eligible, go to your Manage Gigs page.

  3. Can I offer milestones and subscriptions options at the same time?
    No, you cannot combine milestone and subscription orders.

  4. How do buyers know if I offer subscriptions?
    Buyers can see the subscription option at the end of every Gig package description, in the Compare packages table, or by filtering the listing page for “Subscription services.”

  5. When will I get paid?
    You’ll get paid after every delivery.

  6. Can I offer subscriptions on mobile?
    You can only create a subscription custom offer from desktop or mobile web, but buyers can accept and pay via mobile. 

  7. Can I offer subscriptions for all my Gigs?
    You can offer subscriptions to any of your Gigs if they’re priced at $10 or more. Tip! First, add subscriptions to your existing Gigs as they have more exposure.

  8. Can I add subscriptions to my Studio Gigs?
    Not at the moment.

  9. How long can I offer a subscription? 
    You can offer a subscription for up to 6 months.

    - Daily subscription: Orders can recur every 5 to 29 days
    - Weekly subscription: Order can recur every 1 to 7 weeks
    - Monthly subscription: Order can recur every 1 to 2 months

  10. Can I offer a discount?
    You can choose to offer a discount of 5%, 10%, 15%, or 20% on your Gig, but it’s not a must. The chosen discount applies to all packages related to a given Gig—the discount starts with the second order.

  11. Can I change the start date of an order?
    Currently, you can’t change the subscription’s start date.

  12. Can buyers ask for different requirements for each subscription order?
    Buyers can ask for new requirements via the order page.

  13. Can I stop offering subscriptions on my Gig?
    You can add and remove subscriptions at any time.

  14. Can I cancel a subscription order with a buyer?
    You can cancel a subscription order at least 10 days before an order starts and it won’t affect your seller metrics—go to Order page > Subscription tab.

  15. Do subscription orders autocomplete like regular orders?
    Subscription orders are like regular orders; they auto-complete if the buyer doesn’t accept the order 3 days after delivery.

 

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