Need a break? Fiverr's improved unavailability feature lets you set a time frame when you can't receive new orders or messages. Your Gigs will remain visible, and you'll automatically be available again when your break ends.
Setting your availability
- After logging in, click your profile image and select "Dashboard" from the menu.
- On your profile page, below your personal information, click the "Availability" button to schedule your unavailable dates.
Note: Once you click the 'Set your availability' button, a pop-up will open, where you can provide additional details. - Select a first day (this can be today’s date or a future date) and the last day.
Note: It is optional but recommended to leave a message to existing and potential clients. You can either use the default message or, customize it to your liking. This message will be displayed on your Profile page, Inbox, and Gig pages.
- When you are unavailable, you can opt to receive messages from all clients to ensure that you don't miss any exciting collaborations. If you want to allow all clients to contact you while unavailable, switch on the All buyers can contact me toggle.
Note: If you choose to receive messages, your response rate calculation will remain the same as when you are not out of the office (24 hr).
- Click "Confirm dates."
Change your availability settings or return time
- You can change your availability settings, including your return time, on your profile page (either in the banner or the profile section).
How it works for messages, orders, and the client experience
To ensure transparency, when clients view your profile, gig page, or conversations, it will be clearly indicated that you are currently out of the office.
Here are some things to keep in mind when using the 'Availability' feature:
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- Clients will not be able to place a new order when you are marked as out of the office.
- Clients can't accept custom offers if your Set your availability status is set to “pause”. Your client will receive a pop up letting them know that you are unavailable and there is no option to accept the custom offer.
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- Clients will only be able to contact you if you have specified that you want to receive messages while out of the office, unless they have an active order.
These updates aim to provide a better experience for both freelancers and clients, ensuring effective communication and managing expectations. We believe these improvements will further strengthen your professional relationships and contribute to your overall success on Fiverr.
FAQs
- No, if you choose to set your availability as unavailable, your response rate will be unaffected. However, if you switch on the All buyers can contact me toggle, which enables all clients to contact you, your response time and response rate will be counted as usual.
- Once you have set yourself to unavailable, a banner will be displayed notifying clients of your time away. According to your preferred setting, If the client has not ordered from you in the past, or has a current active order, they will not be able to message you.
- Yes, however, you are still required to deliver your orders on time and the client can still message you both on the Order page and in the Inbox, and the response rate calculation will continue as usual.
- Yes, your Gig will be temporarily removed from the search. Once you become available again, your Gigs will reappear.
- Based on the new improvements, the unavailability feature will not necessarily have an impact on your Gig ranking. However, if the unavailability period runs over 30 days within a timeframe of 180 days, the Gig ranking might be affected.
If you have any questions or require assistance with the 'Availability' feature, please don't hesitate to reach out to our Customer Support team.