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FAQs for sellers

Find all the answers you need for some of the frequently asked questions for Fiverr sellers.

Account management

1. Is my personal information safe?
We care about your privacy. You can read our Privacy Policy here for more information on your personal information.
The Privacy Policy is part of our Terms of Service.

2. How do I change/reset my password?
You can change or reset your password via your security settings.

  1. Log in > click on your Profile picture > Settings > Security.

Learn more with Password, security question, and two-factor authentication.

3. How do I close my account?
We hate to see you go, but if you insist, you can learn more about the process with How to deactivate or permanently delete your account.
 
4. What is "online status"?
The online status is indicated by a small green circle next to the username, which lets you know that the user is currently logged in to Fiverr's website or mobile application.

The online user status is visible on various pages, such as the profile, conversations, and Gig pages. On the category, subcategory, and advanced search pages, you can filter the marketplace results according to users who are online.

Learn more about defining your online status with Account and profile settings.
 

General/miscellaneous

1. Does Fiverr contact its users?

From time to time, we reach out to the Fiverr community. 

Policy & Safety

1. Will you ever ask for my password?
Customer Support will never ask you for your password, but they may ask you for your security question's answer in specific situations (e.g., to verify account ownership).
This is always managed through an official Customer Support request. 

Here is what you need to know about your password and security:

  • Never give out your password
    Now and again we may ask for a few things from you, but keep in mind:
    • We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials
    • We will never ask you to email us your password
    • We will never prompt you to log into a site outside of the fiverr.com domain, nor to download and install an application
    • Please never download or run such applications or email attachments, since Fiverr will never send these

For additional help regarding policies and safety, please contact Customer Support specialists.

Payments and withdrawals

1. How long does it take for me to receive revenues from an order?
Buyers pay Fiverr for orders in advance.
  • Once the order is created and started
    Sellers must fulfill their orders as described in their Gig description and must deliver completed files and/or proof of work using the     Deliver your order button (located on the order page).
  • Once work is delivered
    The buyer has three days to respond and post a review (or 14 days for gigs with shipping). If no response is provided within the response time, the order will be considered completed.

  • After the order is marked as complete
    You have to wait 14 days to withdraw your funds.
    Note: A shorter holding period may vary for Top Rated, Fiverr Pro, or other eligible programs.
2. Can I purchase Gigs with my revenue?
You can purchase Gigs with your cleared revenue if you have enough needed to complete the full purchase.

Keep in mind, in cases where the Gig costs more than your cleared revenue, you can not split the purchase between your revenue and one of Fiverr’s payment providers (e.g. credit card, PayPal, etc.). However, you can purchase a $5 Gig with your revenue—and if needed, add Gig extras before the order becomes active with one of Fiverr’s payment providers.
 
3. Are there any fees when withdrawing revenue?
Each payout method has its own specifications for withdrawing.
Learn more with Payout methods.
 
4. Can I have more than one withdrawal provider?
Your Fiverr profile can be associated with only one account from each Fiverr withdrawal provider (payout method). This means you cannot have the same PayPal, Payoneer, or any other withdrawal method for two Fiverr accounts.

For example, you can have PayPal and Bank Transfer, but you cannot have Bank Transfer and Fiverr revenue card as they are both provided by Payoneer.

5. Can I cancel my withdrawal?
Withdrawals are final and can't be undone. We won't be able to refund or change this process once it has begun.
 
6. Does Fiverr charge fees when withdrawing revenue to a PayPal account?
It’s not enough to just say we care about our Fiverr sellers—so we did something to prove it.
We revised our agreement with PayPal and from now on you will enjoy a 0% withdrawal fee on your PayPal withdrawals.
Learn more with Payout Methods.
 
7. How do I claim unclaimed withdrawals?
If your withdrawal is marked as unclaimed on your PayPal account, then you must verify the email address you sent the withdrawal to with PayPal. Once a withdrawal is initiated, it will not be reversed as stated in our Terms of Service.
 
8. Do I have to pay taxes on income earned on Fiverr?
It is the sole responsibility of sellers to verify their personal tax obligation, report, and pay taxes according to the laws of the state and/or country of residence, as applicable and required by local law and regulations.
 

Handling orders

1. How can I contact a buyer?
Sellers can't contact new buyers.

To communicate with a buyer, an order needs to be placed which will create a "conversation" thread and you will be able to communicate with the buyer.
You may also contact the buyer without an order being placed, if the buyer contacts you first.
Note: If you previously completed an order for a buyer, you can access My contacts to contact buyers.
My Contacts enables you to keep in touch with Fiverr users you have interacted with in the past. Your contact lists display key interactions between you and your contact (the number of completed orders, the amount spent, when the last order was made, and a link to your Inbox conversation).

2. What if my file upload or delivery upload fails?
Uploading files can sometimes fail for various reasons.
Please check the following before asking for further assistance: 
 
  • Make sure your flash is up to date on your computer
    Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer).

  • Disable pop-up blockers for Fiverr.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Fiverr.com

  • Make sure your image is a JPEG or PNG

  • Clear your cookies for Fiverr.com
    Sometimes cookies can hold on to a "session" where your browser thinks it's still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps.

3. Can I partially cancel/refund an order?
Yes. There is a partial refund option that is available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds. 
Note: This feature is still in the beta testing phase and is not yet available to all sellers.

4. Can I accept a tip?
You can accept a tip, however, it's advised not to ask for one.
Do your best as a seller—ultimately it's up to the buyer whether to leave a tip or not.

Learn more with our Communication webinar.

Managing Gigs

1. What are packages?
Packages are a structure for selling services on Fiverr that allow you to combine your basic Gig with built-in revisions and extras to create an offer that gives buyers exactly what they want.

Packages make buying and selling on Fiverr easier in a few ways:
  • Freedom
    Sellers have the freedom to position their services exactly how they want to, at a price they choose.
  • Efficiency
    Buyers can order exactly what they need in just one click.
  • Clarity
    Buyers and sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Gig includes.
2. How do packages work?
You can activate the triple packages mode from the pricing section on the Create a Gig page by clicking the 3 packages toggle.
Once you’re in packages mode, you can set the elements (basic Gig plus the upgrades and revisions) that you will include in that package.
 
Tip: When deciding what to put in your package, think about the most popular or most-requested extras from buyers—or the elements that you think are necessary to make your Gig work best.
Then, create the package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.
Learn more about triple packages with Creating Triple Packages.

3. How much should I charge for my package?
You can price your packages anywhere starting from $5, up to the maximum price for that package.
 
Note: Some Gig categories and subcategories may have a higher minimum price.
Learn more with Standardized Gig packages.
Tip: Another way to understand how packages are being priced is to click around your category and see how other sellers’ packages similar to yours are priced.

4. What’s the difference between extras and upgrades?
Upgrades are predefined factors that can be added to a selected package on checkout.

Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your Buyers.
 
5. Does the service fee change?
No, Fiverr’s standard service fee still applies.
 
6. Will it change my ratings?
Ratings will not be affected by packages.
 
7. How should I label or name my packages?
Keep it simple and descriptive—and try to think about what will catch a buyer’s eye.
The name of each package should highlight what is distinctive about that particular package.
 
8. What URLs can I use in my profile or Gig description?
The following URLs may be used in your Profile or Gig Description:

ammyy.com

 blogspot.com flickr.com
mixcloud.com reverbnation.com soundcloud.com
spotify.com teamviewer.com tumblr.com
vimeo.com wetransfer.com wikipedia.org
youtube.com    

Note: General websites (such as google.com), or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.

If you use a URL that is not listed above, your Gig may be removed from the marketplace. Repetitive violations may also cause an account to be permanently suspended.

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