Find all the answers you need for some of the frequently asked questions for Fiverr Sellers.
1. Is my personal information safe?
2. How do I change/reset my password?
You can change or reset your password via your Security settings.
- Log in > click on your Profile picture > Settings > Security.
The online user status is visible on various pages, such as the Profile, Conversations, and Gig pages. On the Category, Subcategory, and advanced search pages, you can filter the marketplace results according to users who are online.
Learn more about defining your online status with Account and profile settings.
Policy & Safety
1. Will you ever ask for my password?
Customer Support will never ask you for your password, but they may ask you for your security question's answer in specific situations (e.g., to verify account ownership).
This is always managed through an official Support request.
Here is what you need to know about your password and security:
- Never give out your password
Now and again we may ask for a few things from you, but keep in mind:
- We will never ask you by email, messages, or comments to provide us with your password or sign-in credentials
- We will never ask you to email us your password
- We will never prompt you to log into a site outside of the fiverr.com domain, nor to download and install an application
- Please never download or run such applications or email attachments, since Fiverr will never send these
For additional help regarding policies and safety, please contact Customer Support specialists.
Payments and withdrawals
Buyers pay Fiverr for orders in advance.
Once the order is created and started
Sellers must fulfill their orders as described in their Gig description and must deliver completed files and/or proof of work using the Deliver Your Order button (located on the Order page).
- Once work is delivered
The Buyer has three days to respond and post a review (or 14 days for gigs with shipping). If no response is provided within the response time, the order will be considered completed.
After the order is marked as complete
You have to wait 14 days to withdraw your funds. Note: The waiting period for Top Rated Sellers is seven days.
Keep in mind, in cases where the Gig costs more than your cleared revenue, you can not split the purchase between your revenue and one of Fiverr’s payment providers (e.g. credit card, PayPal, etc.). However, you can purchase a $5 Gig with your revenue—and if needed, add Gig Extras before the order becomes active with one of Fiverr’s payment providers.
Each payout method has its own specifications for withdrawing.
Learn more with Payout Methods.
For example, you can have PayPal and Bank Transfer, but you cannot have Bank Transfer and Fiverr Revenue Card as they are both provided by Payoneer.
We revised our agreement with PayPal and from now on you will enjoy a 0% withdrawal fee on your PayPal withdrawals.
Learn more with Payout Methods.
To communicate with a buyer, an order needs to be placed which will create a "Conversation" thread and you will be able to communicate with the buyer.
You may also contact the buyer without an order being placed, if the buyer contacts you first.
|Note: If you previously completed an order for a buyer, you can access My Contacts to contact Buyers.
|My Contacts enables you to keep in touch with Fiverr users you have interacted with in the past. Your contact lists display key interactions between you and your contact (the number of completed orders, the amount spent, when the last order was made, and a link to your Inbox conversation).
Please check the following before asking for further assistance:
- Make sure your Flash is up to date on your computer
Flash normally updates automatically for most modern browsers (Chrome, Firefox) but may still have limitations in older versions of modern browsers (Internet Explorer).
- Disable pop-up blockers for Fiverr.com or allow uploads/downloads through your Firewall/Anti-Virus protector from Fiverr.com
- Make sure your image is a JPEG or PNG
- Clear your cookies for Fiverr.com
Sometimes cookies can hold on to a "session" where your browser thinks it's still loading an image file. Refreshing your page helps clear the session, but in most cases, clearing your cookies helps.
3. Can I partially cancel/refund an order?
Yes. There is a partial refund option that is available so you can make the necessary payment adjustments to your existing order. Learn more with Partial refunds.
Note: This feature is still in the beta testing phase and is not yet available to all sellers.
4. Can I accept a tip?
You can accept a tip, however, it's advised not to ask for one.
Do your best as a seller—ultimately it's up to the buyer whether to leave a tip or not.
Learn more with our Communication Webinar.
1. What are Packages?
Packages are a structure for selling services on Fiverr that allow you to combine your basic Gig with built-in revisions and Extras to create an offer that gives Buyers exactly what they want.
Sellers have the freedom to position their services exactly how they want to, at a price they choose.
Buyers can order exactly what they need in just one click.
Buyers and Sellers are totally aligned on what’s included in the order from the start, so there’s no reason for lots of back-and-forth communication about what the Gig includes.
Once you’re in Packages mode, you can set the elements (basic Gig plus the upgrades and revisions) that you will include in that package.
|Tip: When deciding what to put in your package, think about the most popular or most-requested Extras from buyers—or the elements that you think are necessary to make your Gig work best.
Then, create the Package you think will best meet your buyers’ needs and set the description, pricing, and delivery details.
|Learn more about triple packages with Creating Triple Packages.
|Note: Some Gig categories and subcategories may have a higher minimum price.
Learn more with Standardized Gig Packages.
|Tip: Another way to understand how packages are being priced is to click around your category and see how other Sellers’ packages similar to yours are priced.
4. What’s the difference between Extras and Upgrades?
Extras are unique upgrades that you can’t include in your package, and that you’d like to offer to your Buyers.
The name of each package should highlight what is distinctive about that particular package.
Note: General websites (such as google.com), or websites that provide free tools (such as wordcount.com or colorpicker.com) are allowed.
If you use a URL that is not listed above, your Gig may be denied.