Delivering a Gig is usually a great feeling—there’s a sense of accomplishment, the satisfaction of a job well done, plus the knowledge that you’re about to get paid.
But not all Gig hand-offs go smoothly, sometimes, a client does not accept their delivery.
Regardless of the reason, sometimes your client’s expectations for their order are just not aligned with the delivery you’ve sent them. And now they’re asking for revisions—big ones.
There are a few solutions—including the Resolution Center—that are there to help you work things out with the other party before contacting Customer Support.
Navigating this process can take you into unfamiliar territory, so here’s a guide of steps to follow if and when this situation happens to you.
1. Don’t panic
It is a common occurrence for clients to request revisions. Even if you’ve poured your time and energy into perfecting an order, it’s possible that there will still be small elements to your delivery that need to be tweaked or updated.
Remember: A requested revision from a client does not imply anything about the quality of your work. Stay calm and know that your ticket to a fair resolution with the client is by staying professional and communicating clearly.
Learn more about how to resolve orders without canceling with Helpful tips on how to avoid cancellations.
2. Understand the feedback
Don’t get overwhelmed or nervous—read the feedback and request for edits closely and understand exactly what the client wants.
If you feel like the client is unclear about the specific reasons for their dissatisfaction, don’t be afraid to dig for more detail, ask to Extend delivery date, or add a Custom offer.
If you feel like the client is unclear about the specific reasons for their dissatisfaction, don’t be afraid to dig for more detail, ask to Extend delivery date, or add a Custom offer.
3. Straighten out any confusion
If the request is out of the scope of the original Gig, explain that to the client in as nice a way as possible.
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Break down the amount of effort that the request would require
Note: Usually, clients don’t think about scope—they just want their order to be as perfect as possible.
If it’s going to take you as much time as (or more than) to make the changes it originally took you to create the Gig, then that request might be out of scope.
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Suggest what revisions you can deliver
To address their needs without compromising your own, explain to them what revisions are possible for you to achieve.
Remember: You’re the expert on the services you offer on Fiverr, so don’t be afraid to make a recommendation to clients about the best way to resolve their requests or issues.
4. Deliver revised work
If you understand what changes the client wants, and are able to make the necessary revisions, go for it.
To complete the delivery:
To complete the delivery:
- Click the REDELIVER NOW option.
- You’ll have the opportunity to Deliver modified work, via the order page.
5. No pressure
It’s only natural that you want to keep your ratings up, but when it comes to communicating with a confused or dissatisfied client, it’s not a good time to bring up how the client is planning on rating your Gig.
If the issue still can’t be resolved, use the Resolution Center to resolve the issue.
If the issue still can’t be resolved, use the Resolution Center to resolve the issue.
6. Last resort
While we understand that continuing and completing an order would—in almost all cases—be the best outcome, you may be considering stopping and canceling the order with the client.
To cancel an order, use the Resolution Center.
Note: In certain cases, order cancelations may not affect your freelancer completion rate.
Learn more with FAQs-Order-completion-rate-and-cancellations.
To cancel an order, use the Resolution Center.
Note: In certain cases, order cancelations may not affect your freelancer completion rate.
Learn more with FAQs-Order-completion-rate-and-cancellations.
Learn more with Helpful tips on how to avoid cancellations.