Delivering an order
Before you complete your order, you must send the finished work to your client.
To deliver your order:
- After logging in, click on 'My business' and then select 'Orders'.
- On the order management page, find the active order you want to deliver and click "Deliver now".
Note: You can also access your orders through emails or notifications. - Click "Upload work" and attach your delivery.
Note: A single file is limited to up to 5 GB. If you don't deliver a file, you'll be prompted to confirm that no file is attached. - In the "Describe your delivery in detail" section, briefly describe your delivery. Click "Deliver Work."
Not ready to deliver?
You can save your progress by clicking 'Save draft.' When you're ready to submit, reopen this delivery to send it.
Order status: Completed
Important: Delivery is the final part of your service. Reviews with files, drafts, or incomplete work should not be included in the delivery.
- Order completion: Once your order is marked as completed, the order will be processed for payment.
- Client acceptance: Your order status will change to "completed" as soon as your client accepts the delivery.
- Automatic completion: If your client doesn't accept or reject your order within three days of the delivery's due date, it will be automatically marked as completed.
Learn more about order statuses with: What does my order status mean? and delivery best practices with Setting expectations and delivering quality services.
Addressing client concerns after delivery
Modify your work
If a client is dissatisfied with the completed work or needs a modification, you can deliver the modified work.
Once you have made the required changes, go to 'View order' and click on "Deliver modified work".
Note: Make sure the required changes have been made before re-delivery.
Extend review time
Clients may also request additional time to review the delivered work.
In this case, you will be notified that the client has added time to the review period.
Note: Make sure you allow them time to check, and keep communication active, in case they have questions or revision requests.
Learn more with Revisions.
Troubleshoot file attachments or technical errors
If the file you'd like to deliver is too big, or you experience technical limitations, you may use alternative methods to send a file (e.g., a dropbox link).
For any further issues, our Customer Support team is here to assist. Use the 'Contact us' tab at the bottom of the page.