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Password, security question, and two-factor authentication

Learn how to keep your account secure by managing your password, setting up a security question, and using two-factor authentication.

About your password

A password is a secret combination of characters that protects your account and lets you sign in securely. It is private and crucial for accessing your Fiverr account; never share it with anyone.

Important note: Customer Support will never ask for your password. It should always remain private and known only to you.

Your password is created during sign-up and must follow the requirements below; it will be used for all logins.

  • It must begin with a letter.
  • It must contain between 8 and 30 characters.
  • It must be a combination of both upper and lower case letters.
  • It must contain both letters and numbers.

How to change your password?

If you remember your current password and have access to your account:

  1. Sign in to the account.
  2. Navigate to your profile image.
  3. Select 'Account settings'.
  4. Select 'Account security'.
  5. In the Change password section, update your password, then click "Save Changes". If you are having trouble with phone verification, please refer to the article Phone verification: Secure your Fiverr account.

How to reset your password?

If you forgot your password, or signed up with a social account and don’t know your password:

  1. Go to Fiverr.com, click on "Sign in".
  2. Select "Continue with username/email".
  3. Click on "Forgot password?".
  4. Enter your email address and click on "Reset password".
  5. If the email matches the account, a password reset email will be sent to that address.

  • If you can’t reset your password using the link or you don’t receive the email, try these steps:

    • Clear your browser's cache and cookies.
    • Double-check that the email address you're using is correct and free of any typos.
    • Check all the folders in the inbox including spam.
    • If you’re using password-saving add-ons like LastPass, temporarily deactivate them.
    • If you’re locked out after too many incorrect password attempts, wait for 24 hours before trying again.

    If you don’t have access to your email address, contact Customer support.

Security question

To increase your account security, we recommend setting up a security question. You’ll be asked this question when making certain changes to your account, so make sure the answer is something only you would know.

To verify account ownership, Customer Support may ask for the answer to your security question. This is always managed through an official Customer Support request.

Security answer requirements

When creating your security answer, keep the following in mind:

  • The fields are case-sensitive. Please use the correct capitalization (upper/lower case).
  • Make sure not to add any spaces to your answer.
  • Your answer should not exceed 20 characters. Longer answers cannot be accepted by the system.

How to add a security question

  1. Navigate to your profile image.
  2. Select 'Account settings'.
  3. Select 'Account security'.
  4. In the Security question section, click "Set".
  5. Select your question, add the answer, and then click "Submit".

How to change your security question

  1. Navigate to your profile image.
  2. Select 'Account settings'.
  3. Select 'Account security'.
  4. In the Security question section, click "Edit".
  5. Answer your existing question.
  6. Select a new question, add the answer, and then click "Submit".

If you can’t remember your current answer, click “I forgot” and follow the instructions.

Two-factor authentication (2FA)

To make your account more secure, we recommend turning on two-factor authentication (2FA). When you log in from a new device, you’ll get a verification code via your email, verified phone number, or another device you’re signed into. This adds an extra layer of protection on top of your password.

Two-factor authentication can't be completely removed from your account. If you disable it, you'll still get notifications of new sign-ins from different devices, but you won't be asked to provide a login code.

  •  

    1. Navigate to your profile image.
    2. Select 'Account settings'.
    3. Select 'Account security'.
    4. Scroll down to the Two-factor authentication section, and use the toggle to activate/deactivate.
    5. By default, the code is sent to your registered email address. If you wish to receive the code to your phone, you should phone-verify your account.

    If you don’t have access to your email or registered phone number, contact Customer support.

  •  
    1. Navigate to your profile image.
    2. Select 'Account settings'.
    3. Select 'Account security'.
    4. Scroll down to “Connected devices”.
    5. Choose the device you wish to remove from the list.
    6. Click "Sign Out".

FAQs

  • No, it is not visible to anyone.
  • The system may log you out automatically and ask to reset your password if it detects any suspicious activity. If you suspect any unauthorized access to your account, contact Customer support immediately.
  • If the linked account is Facebook or Google, you can disconnect it directly from those accounts. For other social platforms, please contact Customer Support.

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