How do I change my email or username?

Let's review the options to change your email address or create a new username—whether your account is phone verified or not.

Note: The email address associated with your Fiverr account can be easily changed through your account's settings.

Accounts that have phone verification

To change your email with phone verification:

  1. Log into your Fiverr account and click on your Profile picture > Settings > Account.
  2. Input your new email address (under Email) > Save.
  3. You will receive an email confirmation to your new email address.
    Click on the link in the email to continue.
  4. After clicking on the link in the confirmation email, you will receive an SMS phone code.
    Please enter it into the verification box on your Settings page.

Accounts that don't have phone verification

To change your email address by email

 



  1. Log into your Fiverr account and click on your Profile picture > Settings > Account section.
  2. Input your new email address (under Email) > Save.
  3. You'll receive a confirmation email to your old email address.
    Click on the link to confirm the change, and log into Fiverr with your old email address and password.
  4. Once logged in, go to your new email address account, where you will receive a second confirmation email.
    Click on the link to confirm, and your email will be changed.

To change your email address by SMS

Note: If you don't have access to your registered phone, please follow the instructions explained below.

 

  1. Log into your Fiverr account and click on your Profile picture > Settings > Account section.
  2. Input your new email address (under Email) > Save.
  3. Go to your old email address's account > Confirm email change.
  4. You will be redirected to your account > Verify by SMS/Call.
  5. Get an SMS/Call from Fiverr with the code > Enter the verification code in the pop-up window > Submit the code.

What to do if you don't have access to your accounts

Access to Fiverr account, but not the registered email account

If you no longer have access to your registered email address's account, you can try to add phone verification to your Fiverr account.
This will allow you to change your email address by confirming the change through an SMS code instead of an email to your old address.

How to add phone verification to your account

  1. Click on your profile picture > choose Settings.
  2. Go to Security > Verify Now button.
  3. Follow the steps to verify your account through an SMS code to your phone.
  4. Once the process is complete, follow the instructions explained above to change the email address on phone-verified accounts. 

Note: There are three attempts to verify: two via SMS and one via phone call. However, you can only attempt to verify one number every 24 hours.

No access to your Fiverr account, the email registered to your account, or your registered phone

Please contact our Customer Support Team to help you with this issue.

How to create a new username

Note: Sellers have the option to change their display name.
Learn more with How to change your display name.

Your username is your unique identity on Fiverr and it cannot be changed.
In order to use another username, you need to close your account and create a new one.
 
If you would like to use the email address in your current account for your new account, please change the email address before closing it.
 
To deactivate your account:
  1. If you have funds in your account, please contact Customer Support before you close your account.
  2. Click on your profile picture > My Settings > Account Deactivation.
  3. Choose a reason from the dropdown > Deactivate Account.
 

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