What does my order status mean?

Once an order is placed, the status will change each time a different action is made by the client and/or freelancer. You can check your order's status through the order page.

Before an order is delivered

There are two different order status possibilities before the freelancer has delivered an order: Incomplete or In Progress (or Awaiting Requirements).

Incomplete

When an order is marked as incomplete, the client must submit the requested information before the freelancer can start the order.

However, if the freelancer has enough information to start working, they have the option to 'Skip requirements' and proceed with the order by moving its status to 'In Progress'.

• Clients will see a large orange ribbon indicating a reply to the instructions is required to start the order.
• Freelancers will see an option to send a reminder to the client, to notify them to reply to the instructions.
  Freelancers can also click on the option 'Skip requirements' (when necessary).

In progress

When an order is marked as 'In Progress,' it indicates that the client has replied to the freelancer's instructions. The freelancer is then expected to deliver the work within the timeframe specified by the client on the order page.

If an order was placed, but the client did not submit the required information, the order status will be displayed as 'Awaiting requirements'.

Note: We encourage clients and freelancers to actively communicate updates, questions, and any relevant information to each other. This can help ensure the order is delivered on time and as expected.

• Clients will see the expected delivery date in the progress bar.
• Freelancers will also see the expected delivery date and the option to deliver the order.

After an order is delivered

These are four different order status possibilities after the freelancer has delivered an order: Delivered, Rejected, In Revision, or Completed.

Delivered

When an order is marked as 'Delivered,' the freelancer has sent a delivery message for the client's review. The client can then accept the delivery (which requires a client review), extend the review timeframe, or request revisions to the order.

Note: Orders will be marked as 'Complete' three days after the order is delivered—as long as the client doesn't request revisions or complete the order by adding a review. This is known as auto-completion. For any cancellations on completed orders, you will need to contact Customer Support.

• 1. Clients can leave a review on the order through the green 'Review' button. All review messages are displayed on the freelancer's Gig.
  Note: Rating the order is optional.

  2. If the delivery is incomplete, or changes are needed, you can reject the delivery by requesting revisions.

  • This will pause the order, and allow the freelancer time to follow up with a new delivery.
  • You can also request to extend the review period (if you need more time to check the freelancer's delivered work). This will keep the order in 'Delivered' status but allow you additional days to respond to the delivery. The order will autocomplete after the updated timeframe if not rejected, updated again, or accepted.

  3. You can also request to extend the review period (if you need more time to check the freelancer's delivered work). This will keep the order in 'Delivered' status but allow you additional days to respond to the delivery. The order will autocomplete after the updated timeframe if not rejected, updated again, or accepted.

• 1. Once you are ready to send the client your completed work, you can deliver the order by clicking on the 'Deliver now' button. 
  
  Note: The delivery button should only be used to send completed files or proof of completed work.

  2. If the client requests revisions, you can deliver again once the revisions are made.

Gigs that require shipping will take 14 days to be automatically marked as 'Completed.'

Rejected

When an order is marked as 'Rejected,' the client has not accepted the order. In such cases, the freelancer has the option to resubmit the files or proof of work to the client, incorporating the client's feedback and addressing any specific requirements.

• 1. If you aren't satisfied with the delivery and don't want to accept it yet, click "No." 
  The freelancer will then have the option to modify the order or delivery date. 
  
  Note: When the delivery time frame needs to be modified, the new delivery date must be counted from the original delivery date, not the current date.

  2. Once a freelancer delivers the order again, the client can either accept the delivery with a review or the delivery from their request revisions.
  
  The status will then change from 'Rejected' to 'In progress.'
  For example, the freelancer modifies the order, adds extras, or extends the delivery date.

• 1. When a client rejects your order, you'll have the option to modify the order (add extras, request revisions, etc.), or change the delivery date. 

  The status will then change from 'Rejected' to 'In progress' when they approve your request.

  2. Incorporate your client's required edits and revisions, and then resubmit the files using the delivery button.

  Note: Make sure to resend the client the completed files/proof of work, and all the revisions requested that are within the scope of work.

In revision

When an order is marked 'In Revision,' the client has requested changes to the delivered work to better align with their original requirements. The freelancer is then prompted to resubmit the revised work.
Both parties are encouraged to communicate effectively on the order page to address any concerns with the delivery.

Note: Even though the order timer keeps ticking down after the order is marked as 'Rejected', the freelancer is not timed on delivering the revisions. The on-time delivery statistic only measures the first delivery made on the order. 

• 1. Clients will see a message to indicate that revisions were requested to the freelancer on the progress bar. 

  • The order is paused and the funds are held by Fiverr until the order is marked as 'Completed.'

  2. If your freelancer is unresponsive, you can request an order update, modify your order, or cancel the order with the Resolution Center for clients.

• 1. Freelancers will see a message prompt to deliver again. 

  Note: We encourage freelancers to make sure all of the client's concerns are addressed and if you have any questions, ask the client for clarification before the delivery is sent again. 

  2. Freelancers have different options to help complete the order and avoid cancellations, or to use the Resolution Center for freelancers to cancel the order.

Completed

The order is marked as 'Complete' when a freelancer delivers an order and a client leaves a review.
In addition, if a freelancer delivers an order and the client does nothing for three days (e.g., doesn't accept or reject the order), the order will be automatically marked as 'Complete' after those three days.

The order's status cannot be reversed once an order is marked as 'Completed'. Clients can continue to communicate with the freelancer via inbox messages (if further work on the order is required). 

• 1. Clients will see a message in the progress bar to confirm the order status.

  Note: The order status will only change to 'Completed' once the delivery is accepted. 

  2. Once an order is marked as completed, the client has 14 days to leave a review, whereas for the Programming & Tech category and certain SEO sub-categories, the time frame is 30 days to leave a review.

  To show an extra gesture of appreciation, you'll have the option to tip your freelancer during the first 30 days of the order's completion. After 30 days, the option to tip the freelancer will be removed. 

  Learn more about how to tip your freelancer with: How do I accept a freelancer's delivery?.

   

• 1. Freelancers will also see the confirmation message as well as the amount of revenue earned. 

  Note: The order status will only change to 'Completed' once the delivery is accepted. 

  2. If your client has already rated the order with a review, you will be able to rate your experience with the client.

  3. Freelancers will receive the revenue after a clearance period of 14 days after the order is marked as completed. 

  Note: The waiting period for Top Rated is 7 days.

Issues with an order

• If the receiving party doesn't reply to the request after two days, the mutual cancellation will automatically cancel the order.
• This option can be submitted by freelancers only.
  Note: The request to extend the order's delivery time frame will be automatically withdrawn in 48 hours. If not declined, the delivery date will be automatically extended.
• To extend the delivery date.
• This means the client is asking for updates regarding the work being done by the freelancer.

Both clients and freelancers will see one of these options:

1. The requested update on the progress bar with how many days are left before the order is cancelled (under mutual cancellations and update requests from clients).
2. The request is withdrawn (under delivery time extensions).
   Both parties have the option to accept or reject the dispute.
   If it is rejected, the order page will return to its previous order status.  

Late and very late

Note: Once an order is marked as "late" the status cannot be changed in the freelancer's on-time delivery statistics. Requesting a delivery extension will not remove the late status.

• 1. Clients are entitled to cancel their order if there's no further response from the freelancer.

  2. If a freelancer does deliver soon after the order is marked as 'Late', the client will be given the chance to request revisions or complete the order and rate their experience accordingly. 

   

• 1. We encourage freelancers to ensure all of the client's concerns are fully addressed. If any questions arise, proactively seek clarification from your client before resubmitting the delivery.

  Learn more about how to resolve issues with: Helpful tips on how to avoid cancellations.