Holds placed on withdrawals due to subscription fees

If you don't have a saved payment method to pay for your subscriptions, a hold will be placed on your account to cover active subscriptions.

For example:

If you have $100 available for withdrawal and a $25 active subscription with no saved payment method → $75 will be available for withdrawal and $25 will be held by Fiverr for your subscription.

If you have $20 available for withdrawal and a $25 active subscription with no saved payment method → you won’t be able to withdraw, since the entire $25 will be held by Fiverr for your subscription.

This applies to all active subscriptions without a saved payment method. The hold is placed specifically on your ability to withdraw, not on your overall balance. This change is designed to help you stay on top of your subscriptions and avoid potential disruptions and overdraft.

Add a payment method to your subscription

To avoid the hold on your withdrawals and ensure uninterrupted access to your subscriptions, you can add a payment method to each of your active subscriptions. Here's how:

• 1. From your profile picture, navigate to your 'Billing and payments' page.

     From the Seller plus program page, you can also manage your subscription under ‘Payment details.’

  2. Click on "Payment methods."

  3. To add a payment method, click "Add a new payment method."
     Enter your details for your preferred method (e.g., credit card or PayPal) and select 'Save'. Your newly added method will now be available.

  Note: Recurring Seller Plus payments are deducted from your default payment method if there are no available funds in your Fiverr Balance. You can update your default payment method at any time.

• 1. From your profile picture, navigate to your 'Billing and payments' page.

  2. Go to the ‘Ongoing payments’ tab. 

  3. Find the specific subscription you wish to manage.

  4. Click on the ellipsis (...) and select "Manage payment method."

  5. To add a new option, click "Add a new payment method."
     Enter your details for your preferred method (e.g., credit card or PayPal) and select 'Save'. Your newly added method will now be available.

  Note: if you have funds in your balance, they will be used instead of the saved payment method.

FAQs

• While not mandatory, adding a payment method (like a credit card or PayPal) for Seller Plus will allow you to avoid a hold on your withdrawals and potential overdraft or subscription interruptions.
• Yes, you can prevent holds on your withdrawal balance by adding a saved payment method to cover your active subscriptions.
• To protect you from potential overdrafts and ensure you can maintain your Seller Plus membership without interruption.
• If you switch plans, the hold on your account will automatically adjust to reflect the new subscription fee. This ensures your service continues without interruption, provided a saved payment method isn't on file.
  
  If you cancel your Seller Plus membership, any temporary hold related to your subscription fees will be released only upon the next billing cycle, allowing you full access to your withdrawal balance.
• The hold is automatically removed, and you will be able to withdraw your maximum balance.