The Fiverr Resolution Center is an essential tool designed to help both freelancers and clients resolve disputes and manage orders with ease. Whether you're a freelancer dealing with order issues or a client seeking updates or cancellations, the Resolution Center provides a streamlined way to address and resolve concerns independently.
This guide will walk you through how to access and use the Resolution Center from both the freelancer's and client's perspectives.
Accessing the Resolution Center
To access the Resolution Center follow these simple steps:
- Navigate to the Orders section from your Fiverr dashboard.
- Select the specific order you want to manage.
- Click on Resolution Center located on the right side of the order page.
Once inside the Resolution Center, clients and freelancers will see options relevant to their role.
Freelancers can offer a partial refund or request order cancellation, while clients can request an order update or ask the freelancer to cancel the order.
For more detailed information about partial refunds, please read the article partial refunds. For more detailed information order cancellations, please read the article cancel an order with the Resolution Center.
Freelancer options
Offering a partial refund
- A partial refund might be appropriate if there’s been a change in the project scope, if the freelancer wants to compensate for a delay, or if the client is dissatisfied with part of the service.
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- Offer a partial refund from the Resolution Center.
- Enter the refund amount, which can be up to 60% of the original order price.
- Provide a clear explanation for the refund.
- Choose a reason for offering the refund from the dropdown menu. This reason will remain confidential and will not be shared with the client.
- Click Send offer to submit the partial refund request to the client.
- If the client accepts the offer, the refund will be processed, and your order completion rate will not be affected. However, further refund requests on the same order cannot be made once a partial refund is accepted.
Requesting order cancellation
- If the project scope has changed, if you’re unable to complete the project, or if there's a mutual agreement with the client to cancel the order.
- Select Ask the client to cancel this order in the Resolution Center.
- Provide a clear reason for the cancellation and add a personal note if necessary.
- Send the cancellation request to the client, who has 48 hours to respond.
- Canceled orders can affect your earnings, order completion rate, and gig visibility in search results. It’s recommended to communicate clearly with the client before requesting a cancellation to minimize any negative impact.
Client options
Getting an order update
- If you’re curious about the progress of your order or need to confirm details before completion.
- Choose Get an order update from the Resolution Center.
- Provide a brief explanation of why you need the update, then click Send Request.
- The freelancer will have 48 hours to respond with the requested information.
- It’s beneficial to maintain open communication with your freelancer to set expectations and reduce the need for disputes.
Asking the freelancer to cancel an order
- If the project requirements have changed, if you no longer need the service, or if the freelancer is unable to meet your expectations.
- Select Ask the freelancer to cancel this order from the Resolution Center.
- Provide feedback that will be shared with the freelancer, and a private reason for the cancellation that remains confidential.
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Send the cancellation request, and wait for the freelancer’s response within 48 hours.
- Requesting a cancellation allows both parties to resolve issues amicably. However, it’s advised to attempt to resolve any concerns through direct communication with the freelancer before opting for cancellation.
Conclusion
The Fiverr Resolution Center is a vital tool for managing disputes and maintaining positive relationships between freelancers and clients. By understanding how to navigate its features and applying best practices in communication, both parties can resolve issues effectively and keep their Fiverr experience smooth and professional.
For Freelancers: Always aim to communicate proactively with your client to set clear expectations and reduce misunderstandings. Use the Resolution Center as a last resort when direct communication doesn’t resolve the issue.
For Clients: Be clear and concise in your requests, and ensure you’ve communicated any concerns with the freelancer before escalating to the Resolution Center. This fosters a cooperative environment and often leads to a smoother resolution.
If you have any questions about the Resolution Center, you can reach out to Customer support using the Contact us tab at the bottom of the page.
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